PEM200 User Manual
6
Unpacking the PEM200
Shipping Damage Check
Inspect all system components for obvious shipping damage. The PEM200 is a
precision instrument that can be damaged by rough handling. The units are packaged
to minimize the possibility of damage in transit. Therefore, it is recommended that the
user save the specially designed shipping container for any future shipment of a
modulator unit.
In the event an order arrives in damaged condition, it is important that the following
steps be taken immediately. The title transfers automatically to the customer, once the
material is entrusted to the transport company.
1. DO NOT RETURN THE INSTRUMENT TO HINDS INSTRUMENTS, INC. until the
following steps are completed. Failure to follow this request will jeopardize user
claim with the insurance company.
2. If a “Shock Watch” is present on the outer shipping container or anywhere inside,
note the location and the condition of the shock watch. If the shipment receives
handling rough enough to trigger the shock watch, the watch will turn red.
3. Open the container and inspect the contents. Do not throw away the container or
any damaged parts. Try to keep all items in the same condition as originally
received.
4. Notify the Transport Company immediately in writing, preferably by facsimile or
email, about the shipping damage.
5. Wait for the transport company’s representative to inspect the shipment personally.
6. After inspection, request Hinds Instruments’ permission to return the damaged
instrument by calling the service department at (503) 690-2000 or email to
. A return authorization number (RMA) will be
assigned to you. See Overview of the PEM200 Help System on page 65 for further
contact information.
7. Return approved items to Hinds Instruments Inc. at the following address:
Hinds Instruments, Inc.
7245 NE Evergreen Pkwy, Suite 150
Hillsboro, OR 97124-5850
8. After return permission is given and Hinds Instruments receives the instrument, an
estimate of the cost of repair will be sent to you in the event you choose to submit a
claim to the transport company.