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WatchCare™ Incontinence Management System User and Service Manual (196414 REV 2)
66
Limited Warranty
LIMITED WARRANTY
HILL-ROM COMPANY, INC.
LIMITED WARRANTY
Hill-Rom Company, Inc. (Hill-Rom) has a long tradition of providing superior
products and service to our customers. Our goal is “Total Customer Satisfaction”. In
that spirit, Hill-Rom is proud to offer the following warranty.
GENERAL WARRANTY (APPLICABLE UNLESS A SPECIFIC WARRANTY IS
LISTED)
Hill-Rom warrants to the original purchaser that its products and replacement
parts shall be free from defects in material and workmanship for a period of one
(1) year from date of delivery. Hill-Rom’s obligation under this warranty is expressly
limited to supplying replacement parts and/or service for, or replacing, at its
option, any product which is, in the sole discretion of Hill-Rom, found to be
defective. In addition to the foregoing one year warranty, Hill-Rom warrants to the
original purchaser that the frame and welds on its products will be free from
structural defects for the life of the product. Any product upgrade or modification
initiated by Hill-Rom does not affect the original product warranty.
SPECIFIC WARRANTIES
MATTRESS WARRANTIES
Hill-Rom warrants to the original purchaser that its mattress product shall be free
from defects in material and workmanship for a period of two (2) years from date
of delivery. However, electro mechanical mattress components (compressors,
valves, printed circuit boards, hoses, and couplers) are covered by the general one
(1) year warranty.
EXPENDABLES WARRANTIES
A sixty (60) day limited warranty from date of delivery applies to expendable parts
such as cushions, coverlets, software diskettes, locator badge batteries, dome light
incandescent bulbs, overhead fluorescent tubes, heating elements, temperature
probes, filter sheets, and microspheres. This warranty is limited to replacement of
the parts covered.
TO OBTAIN PARTS AND SERVICE
In the United States, call Hill-Rom Technical Support Department at (800) 445-
3720, Monday through Friday. In Canada, call Hill-Rom Technical Support
Department at (800) 267-2337, Monday through Friday. Outside the United States
and Canada, call your authorized Hill-Rom Distributor. In order to expedite service,
we request you furnish the following information: customer identification number,
product model number, serial number, and description of problem. A qualified
specialist will provide, via telephone (United States and Canada), or FAX (Outside
the United States and Canada), troubleshooting assistance for facility personnel
and provide necessary parts to make repairs. If troubleshooting determines the
need for on-site technical service, a qualified service representative will be
dispatched. Replacement of non-technical items will be the responsibility of the
customer. If requested by Hill-Rom, products or parts for which a warranty claim is
made shall be returned prepaid to Hill-Rom’s factory.
DRAFT 26-FEB-2019
Содержание WatchCare Series
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