MinMoe Temperature Screening Terminal Installation Guide
Mercury SD Product Support Team
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3.2
Take video confirmation of normal temperature and
abnormal temperature, test comparison video
Record video to confirm
3.3
Whether the device normally uploads photo
capture, temperature and other information
Take pictures and record video to
confirm
7. FAQ:
1. Temperature module is offline
1) It shows “connecting thermal module exception” after device reboot, because module has longer
booting time than face terminal, please wait about 1 minute more during face terminal connecting
temperature measurement module.
2) Check whether thermal module is online or offline, if offline, it will prompt on main screen, please
check cable connect in the back
2. Temperature measurement failed
1) Check thermal module is online or offline on main screen
