I Series Network Video Recorder User Manual, 030117NA
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4.
Verify the hardware can support the playback.
5.
Reduce the number of playback channels.
6.
Select “Menu > Record > Encoding > Record,” and set the resolution and bitrate to a lower level.
7.
Reduce the number of local playback channels.
8.
Select “Menu > Playback,” and uncheck the checkbox of unnecessary channels.
9.
Check if the fault is solved by the above steps.
1)
If it is solved, finish the process.
2)
If not, contact Hikvision tech support for further help.
•
No record file found in the NVR local HDD, and “No record file found” prompt appears.
Possible Reasons
-
The system time setting is incorrect.
-
The search condition is incorrect.
-
The HDD is in error or not detected.
Steps
1.
Verify the system time setting is correct.
2.
Select “Menu > Configuration > General > General,” and verify the “Device Time” is correct.
3.
Verify the search condition is correct.
4.
Select “Playback,” and verify the channel and time are correct.
5.
Verify the HDD status is normal.
6.
Select “Menu > HDD > General” to view the HDD status, and verify the HDD is detected and can be read
and written normally.
7.
Check if the fault is solved by the above steps.
1)
If it is solved, finish the process.
2)
If not, contact Hikvision tech support for further help.