I Series Network Video Recorder User Manual, 030117NA
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1.
Open the cmd window in the Start menu, or press “R” shortcut key to open it.
2.
Use the ping command to send large packet to the NVR, execute the command of “ping 192.168.0.0 –l
1472 –f” (the IP address may change according to the real condition), and check if there exists packet
loss.
NOTE:
Simultaneously press Ctrl and C to exit the ping command.
3.
Verify the hardware of the PC is adequate (simultaneously press
Ctrl
,
Alt,
and
Delete
to enter the windows
task management interface, as shown in the following figure).
4.
In Windows task management interface:
1)
Select the “Performance” tab; check the status of the CPU and Memory.
2)
If the resource is not enough, end unnecessary processes.
5.
Check if the fault is solved by the above steps.
1)
If it is solved, finish the process.
2)
If not, contact Hikvision tech support for further help.
•
When using the NVR to get live view audio, there is no sound, there is too much noise, or the volume is too low.
Possible Reasons
- Cable between the pickup and IP camera is not connected well; impedance mismatches or is incompatible.
- The stream type is not set to “Video & Audio.”
- The encoding standard is not supported by the NVR.