37
Troubleshooting - Software
If you face any software related issues involving the HighPoint RAID Management
(WebGUI), refer to the following sections for troubleshooting tips. For all other
problems, submit a support ticket at
https://www.highpoint-tech.com/support-and-
WebGUI
–
Connection cannot be established
1.
Check the connection of the card with its PCI Express slot. (PCIe 3.0 x8 for RR3742A)
2.
Check and make sure the cables are not faulty.
3.
Check Device Manager (Windows) or System Report (Mac) to verify the device and
drivers are installed and detected by the OS
a.
For Windows Users
:
i.
Open
Device Manager
.
ii.
Click on the
Storage Controller
tab.
iii.
Check to see if
RocketRAID 3742A SAS Controller
is listed.
iv.
If
RocketRAID 3742A SAS Controller
is not listed, check to see if
RAID Controller
is under
Unknown devices
.
v.
If
RAID Controller
is under
Unknown Devices
, re-install RocketRAID
drivers.
vi.
If RAID Controller is
not
present, recheck your hardware and cables.
b.
For Mac Users:
i.
Click the Apple Icon on the menu bar.
ii.
Click About this Mac > System Report.
iii.
Click
PCI
.
iv.
Check to see the
Type
:
RAID Controller
and
Driver Installed: Yes.
v.
If Driver Installed is
No
, re-install the drivers.
vi.
If
RAID Controller
is not present, recheck your hardware and cables.