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35 

 

Troubleshooting 

–

 Hardware 

If you face any hardware related issues involving the RS6434S/RS6438S enclosure, disk 
drives or RAID controller, refer to the following sections for troubleshooting tips. For all 
other problems, submit a support 

Enclosure Mute Button

 

 

The mute button on the back will mute the alarm for enclosure related issues such as 
enclosure FAN or TEMPERATURE failures. Failures associated with the RAID controller 

will trigger the RAID card alarm, and cannot be muted with the enclosure mute button. 
 
 

LED Activity

 

 

The following information tells you how to interpret LED activity seen on the enclosure 
and disk trays. 

 

 

Table 1. LED Status Information 

 

 

LED Type

 

 

Interpretation

 

 

Power LED

 

 

•

 

SOLID BLUE (Normal Status)

 

 

Warning LED

 

 

•

 

FLASH YELLOW. The enclosure's 
temperature has exceeded the warning 
threshold 55

℃

 or the fan speed is 

below normal operating levels 
700rpm/min

 

 

Fail LED

 

•

 

SOLID RED. The temperature is greater 

than 60

℃

, solid red light; the fan 

speed is less than 500 rpm/min, the 

red light is flashing, and generate an 

audible alarm

 

 

UNLIT

 

•

 

Unit is powered OFF

 

•

 

Disk tray is empty

 

 

Содержание RocketStor 6434TS

Страница 1: ...RocketStor6434TS 6438TS User Manual April 8th 2022 Revision 1 0 HighPoint Technologies Inc...

Страница 2: ...Rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if...

Страница 3: ...ialize and format the RAID Array 17 Manage your RAID array 20 RAID Spare Pool 20 Email Notifications 21 WebGUI Remote Login 26 Storage Health Inspection SHI 27 Utilizing the Health Inspector Scheduler...

Страница 4: ...B 3 Logical Tab 49 Appendix B 4 Setting Tab 54 Appendix B 5 Recover Tab 55 Appendix B 6 Event Tab 57 Appendix B 7 SHI Storage Health Inspector 58 Appendix C WebGUI Icon Guide 59 Help 62 HighPoint Lis...

Страница 5: ...crepancy contact your reseller or go to https www highpoint tech com support and services for online support RocketStor 6438TS Kit Contents 1x 8 Bay Tower Enclosure 1x 16 Port SAS 12Gb s PCIe3 0 x8 Ho...

Страница 6: ...al to 18KG Warranty 2 Year Advanced RAID Features Configurable RAID Block Size up to 1MB No Flash ROM for Upgradeable Firmware DV Mode Technology No Storage Health Inspector Redundant RAID Configurati...

Страница 7: ...on operating 5 95 RH Non condensing Certification CE FCC RoHS REACH WEEE Step1 Preparing the RocketRAID HBA Host Bus Adapter The following instructions describe how to prepare your RocketRAID 3742A HB...

Страница 8: ...your product has the latest performance stability and compatibility improvements Drivers are updated regularly at https www highpoint tech com rs6430ts overview For Windows Users 1 Download the latest...

Страница 9: ...hanges to take effect For Mac Users 1 Obtain latest driver online at https www highpoint tech com rs6430ts overview 2 Click the downloaded file 3 A mounted volume will appear on the desktop Click the...

Страница 10: ...for changes to take effect 7 Make sure Driver Installed is Yes Click Apple Icon About this Mac System Report PCI Step 3 Install HighPoint RAID Management WebGUI The HighPoint RAID Management WebGUI so...

Страница 11: ...nt RAID Management exe 3 Follow the on screen instructions to complete the WebGUI installation 4 Double click the HighPoint RAID Management desktop icon to start the WebGUI Alternatively type http loc...

Страница 12: ...on screen instructions to complete the WebGUI installation 5 Double click the HighPoint RAID Management desktop icon to start the WebGUI 6 Your default web browser will open and prompt for username an...

Страница 13: ...uninstall 2 Click on the uninstall script 3 Type in the Administrator password when prompted Step 4A Create RAID Arrays using WebGUI For Mac and Windows users 1 Login to WebGUI Default username RAID...

Страница 14: ...testing verification purposes or when new disks are used 8 Select Write Back as the Cache Policy for better disk write performance 9 Select 64K as the Block Size 10 Select all 4 available disks 11 Le...

Страница 15: ...before they can be used for RAID Initializing Disks Before initializing you must make sure you have the Initialize window selected The red frame represents your current selection By default you start...

Страница 16: ...E g create RAID0 01 Press Enter select RAID0 Striping 02 Select Array Device Name and press Enter to modify the name of the Array 03 Select Select Devices and press Enter select the disks to create th...

Страница 17: ...ent UEFI related BIOS settings Please consult your motherboard s user manual for more information Set UEFI setting with SuperMicro X11DPH T motherboard as an example 1 Set Boot Mode Select to UEFI 2 U...

Страница 18: ...the USB partition as FAT32 The package must be unzipped directly to the root of the bootable USB flash drive All of the following items must be present in the root of the USB flash drive Creating or...

Страница 19: ...and to flash the UEFI ROM to the RR3742 RAID Controller rr3742 nsh 3 Next enter the following command to enter the RAID creation utility ArrayCreate efi 4 You can use the commands create RAID0 delete...

Страница 20: ...ype query devices The device ID gives the position of each drive and is needed to select which drive will be included in the array To create a 4 disk RAID 5 array named Tutorial_Array input the follow...

Страница 21: ...1 After creating the RAID array open Windows Disk Management 2 Disk Management will ask to initialize unknown disks either in MBR format or GPT Figure Windows Disk Management asks to initialize the d...

Страница 22: ...click the unallocated space and click New Simple Volume Figure Right Click unallocated space then click New Simple Volume 6 Follow the on screen instructions to configure and format the drive 7 Once...

Страница 23: ...sk Utility for Mac 2 In Disk Utility select the Volume you created on the right then click the Erase tab 3 Select the desired disk format and disk name then click Erase Note All previous data on disks...

Страница 24: ...array RAID levels 1 10 5 50 and 6 whenever there is a disk failure Enabling this featureminimizes the chances of data loss since it reduces the time an array is in critical status Add Remove Spare Usi...

Страница 25: ...to remove Spare Email Notifications When enabled all added recipients will receive an email notification for any event log entries The following topics are covered under email SMTP Setting Adding Reci...

Страница 26: ...e account name and password of the sender 5 Type in the SMTP port default 25 6 Check the support SSL box if SSL is supported by your ISP note the port value will change to 465 Email Precautions If you...

Страница 27: ...user name Step3 Go to the Account Info page click Account Security On the Account Security page click the Allow apps that use less secure sign in button Outlook Setting Step1 Sign in to mail and set i...

Страница 28: ...2 Click Settings in the upper right corner select the lower left corner View all outlook settings Step3 Enter the redirect page select mail then click Sync email Step4 Let devices and apps use pop sel...

Страница 29: ...unt please contact our Technical Support Department Adding Email Recipients You can add multiple email addresses as receivers of a notice 1 Type the email of the recipient in the E mail text box 2 Typ...

Страница 30: ...et WEBGUI login password to prevent others from changing your settings For Windows Users 1 Open a command prompt window on the host computer 2 Type ipconfig 3 Look for the section that contains your n...

Страница 31: ...nitors each individual disk s health Monitoring disk SMART attributes can prevent critical RAID failures from occurring This section covers the following Enabling SMART Monitoring Disabling SMART Moni...

Страница 32: ...s related to S M A R T attribute technology will not trigger Changing HDD Temperature Threshold To ensure hard disk temperatures remain cool enable SMART to monitor disk temperatures In SHI you can se...

Страница 33: ...commend that you Verify the current RAID array using the WebGUI s Verify function under Maintenance The OCE ORLM process is irreversible once you start an OCE ORLM procedure the process can be tempora...

Страница 34: ...30 4 Click the ORLM button continue The WebGUI will display the following warning message Click OK if you wish to proceed 5 This will open the Array transform transforming menu A B...

Страница 35: ...separate volume or expand the current partition to include this space ORLM Online RAID Level Migration ORLM allows you to change one RAID level to another RAID level while preserving your existing dat...

Страница 36: ...ollowing warning message Click OK if you wish to proceed 5 This will open the Array transform transforming menu 6 First check the box before the top entry A this is the current array 7 Next check the...

Страница 37: ...re stability and performance improvements Updating the BIOS may fix boot up or system resource issues make sure to read the README before making any changes A few reasons as to why update BIOS Firmwar...

Страница 38: ...ing a bootable USB will erase all previous data stored on it 1 Download the latest BIOS Firmware file found at https www highpoint tech com rs6430ts overview 2 Extract the file contents onto the boota...

Страница 39: ...the RAID card alarm and cannot be muted with the enclosure mute button LED Activity The following information tells you how to interpret LED activity seen on the enclosure and disk trays Table 1 LED S...

Страница 40: ...use read write I O Power LED SOLID BLUE the enclosure is powered on UNLIT the enclosure is not connected to an active host system Fail LED SOLID RED the temperature is higher than 60 FLASHING RED The...

Страница 41: ...are installed and detected by the OS a For Windows Users i Open Device Manager ii Click on the Storage Controller tab iii Check to see if RocketRAID 3742A SAS Controller is listed iv If RocketRAID 37...

Страница 42: ...1 Backup your existing data 2 Identify which disk is faulty Refer to the WebGUI Logical tab and Event tab 3 Replace with a new disk and the faulty disk can be checked later If Auto Rebuild is enabled...

Страница 43: ...disabled Data is inaccessible for disabled arrays Follow these steps to restore the previous state 1 Shut down your PC 2 Shut down the RS643xS Enclosure 3 Place all disks including the removed disks b...

Страница 44: ...the following items for installation Operating System boot disk Driver files for RocketRAID 3742A USB thumb drive Instructions Note Please download the RS6434TS 6438TS drivers from www highpoint tech...

Страница 45: ...nother RAID controller or you wish the drives to be moved to a different enclosure the RAID configuration data can still be read by another HighPoint card Appendix A Navigating RocketRAID 3742A BIOS U...

Страница 46: ...nu or exit BIOS Utility Next Item Figure Snapshot of RocketRAID BIOS menu bar Table 5 Menu Bar Key Create Create arrays RAID0 1 10 5 50 JBOD Delete Delete Array Add Remove Spare Add or Remove spare di...

Страница 47: ...ore it is physically written to the disk when a power outage occurs any data in the cache will be lost Write Through Data written to an array is directly written onto the disk meaning lower write perf...

Страница 48: ...itialized before they can be used for RAID 1 Enter the Initialize window press Enter the red frame represents the currently selected disk press Enter again to select the disk 2 A prompt will warn you...

Страница 49: ...re View disk properties Adjust selected disk behaviors Logical Manage and create RAID arrays Setting Adjust WebGUI controls settings Event Show WebGUI Event Log SHI Storage Health Inspector View and s...

Страница 50: ...computer detects It is also the first page you see when logging in Host Bus Adapter Properties Storage Properties On the top left of the page is a drop down menu that allows you to select which contro...

Страница 51: ...ion is useful for identifying what RAID controller model you have and to make sure you have the most updated version available The physical tab contains the following information Controller Informatio...

Страница 52: ...sical disk Identify LED On Off toggle the IDENTIFY RED on the front panel Unplug Safely ejects selected disk Other methods of disk removal will trigger alarm if enabled Check Disk Fix Bad Sector Disk...

Страница 53: ...eate Array Spare Pool Logical Device Rescan Beeper Mute An array is a collection of physical disks that will be seen as one virtual drive by your Operating System OS The RS6434TS 6438TS has a RocketRA...

Страница 54: ...ity During this time array will be non accessible but initialization completion time will be shorter Background The array initialization process will have a lower priority During this time array will...

Страница 55: ...come unusable for the user and not included in the total disk capacity Disk 1 Disk 2 Disk 3 Disk 4 Data 1 Data 2 Data 3 Parity Data 4 Data 5 Parity Data 6 Data 7 Parity Data 8 Data 9 Parity Data 10 Da...

Страница 56: ...gles between Write through and Write back cache Change Margin Adjust margin when DV mode is enabled Rename renames the RAID array OCE ORLM Online Capacity Expansion Online RAID Level Migration Critica...

Страница 57: ...ger since the RAID array does not have enough parity data to rebuild Your options in Maintenance are Delete will delete the array Unplug will take array offline making it safe to remove Recover will a...

Страница 58: ...ntly mute the alarm To permanently mute the alarm go to Setting Enable audible alarm Disabled Appendix B 4 Setting Tab System Settings Enable auto rebuild default Enabled When a physical drive fails t...

Страница 59: ...og in to the WebGUI Rebuild Priority default Medium You can specify the amount of system resources you want to dedicate to rebuilding the array There are 5 levels of priority Lowest Low Medium High Hi...

Страница 60: ...The recover list is a record of your previously created arrays containing the model and location information of your physical drives Recovering from the list could help bring a disabled array back to...

Страница 61: ...View next log page Table 6 Event Log Icon Guide Icon Name Definition Information Includes general administrative tasks Create delete arrays Configuring spares Rebuilding arrays Configuring event noti...

Страница 62: ...hold Storage Health Inspector Scheduling The SHI outputs information collected using SMART Self Monitoring Analysis and Reporting Technology Hard Drive Technology The data provided on this tab helps y...

Страница 63: ...ning more than one disk failed and the array is no longer accessible Initializing The array is initializing The two types of initialization is Foreground and Background See Initialization Uninitialize...

Страница 64: ...is currently rebuilding Verifying The array is performing a data consistency check Array status will show verifying Disabled The array does not have enough disks to maintain the RAID level Adisabled a...

Страница 65: ...trequire frequent heavy write sessions Data archives and ideal for applicationthat require data protection RAID6 Disk Striping with dual rotating parity 4 50 75 High read performance and medium write...

Страница 66: ...c View 1 1 Click Self Diagnostic Solution Diagnostic View provides a 1 click information collection system for troubleshooting It will gather all necessary hardware software and storage configuration...

Страница 67: ...neral guideline for selecting hard drives operating in a RAID environment Regular desktop grade drives are highly not recommended for RAID use Contacting Technical Support Frequently asked questions F...

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