26
5. Clean the condensate pump with a
damp cloth and a mild detergent.
6. Replace the condensate pump in
the device. Secure the condensate
pump and push the condensate
hose into the pump.
10 Troubleshooting
Spare parts and customer service
If you have any queries regarding the
device or wish to order spare parts,
contact your dealer or HEYLO.
WARNING! Risk of poisoning by re-
frigerant, injury from burns, crushing
or electric shock during troubleshoot-
ing
All work in connection with trouble-
shooting and repairs must be carried
out by authorised personnel or the
manufacturer.
In the event of a malfunction, switch
off the device and secure it against
inadvertent switching on.
Before starting work, allow hot com-
ponents to cool down.
Faults and malfunctions during
operation
In the event of a fault or malfunction,
refer to the table below. If required,
contact HEYLO Customer Service.
Fault/malfunction
Possible cause
Remedy
No function availa-
ble in continuous
or pump mode (all
indicators off)
No or incorrect power
supply
Check the power cord and
mains connection
Device switch is in
position ON (con-
tinuous mode), but
device fails to start
(all indicators off)
An external hygrostat is
connected and has
switched off the device
Change the hygrostat set-
tings or disconnect the hy-
grostat
Overpressure protection
tripped due to high ambi-
ent temperature
Wait until the device switch-
es on automatically (ap-
prox. 5-15 min)
Fan running but
there is no con-
densate
Humidity or temperature
in room too low
Check the indoor climate
values using a thermo-
hygrometer
Filter clogged
Check filter and clean, if
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