• Respond to Fault Detection Analytics alerts
• Open new and update existing support cases
Active Health System
The Active Health System monitors and records changes in the server hardware and system
configuration.
The Active Health System provides:
• Continuous health monitoring of over 1600 system parameters
• Logging of all configuration changes
• Consolidated health and service alerts with precise time stamps
• Agentless monitoring that does not affect application performance
For more information about the Active Health System, see the iLO user guide at the following website:
http://www.hpe.com/support/ilo-docs
Active Health System data collection
The Active Health System does not collect information about your operations, finances, customers,
employees, or partners.
Examples of information that is collected:
• Server model and serial number
• Processor model and speed
• Storage capacity and speed
• Memory capacity and speed
• Firmware/BIOS and driver versions and settings
The Active Health System does not parse or change OS data from third-party error event log activities (for
example, content created or passed through the OS).
Active Health System Log
The data collected by the Active Health System is stored in the Active Health System Log. The data is
logged securely, isolated from the operating system, and separate from customer data. Host resources
are not consumed in the collection and logging of Active Health System data.
When the Active Health System Log is full, new data overwrites the oldest data in the log.
It takes less than 5 minutes to download the Active Health System Log and send it to a support
professional to help you resolve an issue.
When you download and send Active Health System data to Hewlett Packard Enterprise, you agree to
have the data used for analysis, technical resolution, and quality improvements. The data that is collected
is managed according to the privacy statement, available at
http://www.hpe.com/info/privacy
You can also upload the log to the Active Health System Viewer. For more information, see the Active
Health System Viewer documentation at the following website:
http://www.hpe.com/support/ahsv-docs
Software and configuration utilities
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