Hewlett Packard Enterprise OfficeConnect 1850 2XGT, Руководство по установке и началу работы, Страница: 36 / 56

Troubleshooting
Hewlett Packard Enterprise Customer Support Services
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See www.hpe.com/networking/warrantysummary for warranty and support information included with your
product purchase.
The Hewlett Packard Enterprise website, www.hpe.com/support/hpesc also provides up-to-date support
information.
Additionally, your Hewlett Packard Enterprise authorized network reseller can provide you with assistance,
both with services they offer and with services offered by Hewlett Packard Enterprise.
Before Calling Support
Before calling your networking dealer or Hewlett Packard Enterprise Support, to make the support process
most efficient, you first should have retrieved the following information:
Information Item Information Location
● product identification, including SFP+ transceivers the front of the switch, and on labels on the SFP+
transceivers
● details about the switch’s status including the
operating software (OS) version, a copy of the
switch configuration, and contents of the Support
file Web interface.
For more information on using the Web interface, see the
Management and Configuration Guide
for your switch.
● copy of your network topology map, including
network addresses assigned to the relevant devices your network records