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10 

1.17 troubleshooting table - applies to all stove types

Fault

Cause

Troubleshooting

Solution

Lighting problems. When the 
stove is cold, smoke seeps 
into the room. Once the com-
bustion chamber has heated 
up, the stove burns well.

Inadequate chimney draft. 
The chimney only has 
sufficient draft when it is hot.

You can test using a lighter whether 
flame is drawn into the combustion 
chamber. 

Improve the chimney.

The stove burns poorly after 
the warm-up phase, and the 
glass slowly soots up.

Soot in the flue pipe.

Check the flue pipe regularly, as the 
problem arises slowly.

Clean regularly, and limit the use 
of horizontal flue pipes. Do not use 
firewood which generates large 
quantities of ash.

If the stove burns poorly
after start-up, and the
glass slowly soots up.

Inadequate chimney draft.

The fault usually already occurs during 
lighting. Measure the chimney draft.

Improve the chimney draft. 

Insufficient air supply.

Check the air supply.

Read the operating instructions and 
instruct all users.

Damp wood.

Use clean, dry wood with a maximum 
moisture content of 20%.

Firewood should ideally be dried for 
at least one year after splitting.

Firewood pieces too large.

Optimal size – see the section for 
firewood, max. diameter 10 cm.

Use smaller pieces of firewood.

Insufficient air supply to the 
room. Range hoods, airtight 
windows, etc.

Ensure there is sufficient fresh air 
supply, open a window, check the 
outdoor air supply.

Depending on the cause, windows 
must be opened or the outdoor air 
connection cleaned. 

Insufficient air supply to the 
room. Range hoods, airtight 
windows, etc

Ensure there is sufficient fresh air 
supply, open a window, check the 
outdoor air supply.

Depending on the cause, windows 
must be opened or the outdoor air 
connection cleaned.

The vermiculite in the com-
bustion chamber is becoming 
very worn.

Wood and flue gases wear 
down the vermiculite.

Investigate whether the wear is 
normal. 

Normal wear and minor cracks are of 
no significance. It should be replaced 
when the steel of the combustion 
chamber is visible.

Too rapid combustion.

Too much chimney draft.

To test, you can open the cleaning 
hatch, but remember to close it again.

Measure the chimney draft and install 
a damper in the flue pipe if necessary.

The door or ash pan/drawer 
seal is defective.

While cold, close a piece of paper in 
the door – the seal should hold the 
paper gently in place so it does not 
fall out by itself. Normal wear.

Replace the seal.

The vermiculite in the 
combustion chamber is 
cracked.

Shocks or impacts while 
adding firewood.

Normal wear

Cracks only have cosmetic signifi-
cance. Replace when the steel of the 
combustion chamber is visible.

Steel surfaces in the 
combustion chamber 
have oxidised.

The temperature in the 
combustion chamber is 
too high.

Unsuitable fuel is being used (such as 
coal). Check the quantity of firewood 
being used, read the operating in-
structions.

If there are clear cracks or weak-
nesses in the stove body, it must be 
replaced.

The stove whistles

Too much chimney draft

To test, you can open the cleaning 
hatch, but remember to close it again.

Install a damper.

The stove 'clunks'

Usually due to tension in the 
metal plates.

Generally only occurs while heating up 
and cooling down.

Adjust the metal plates.

The stove ticks

Normal expansion and 
contraction due to 
temperature changes.

A normal sound.

Ensure that the temperature in the 
combustion chamber is as constant 
as possible.

The stove creaks.

The temperature in the com-
bustion chamber is too high.

Use less firewood. Also check the seal 
in the ash pan/drawer.

See the operating instructions.

The stove smells. 
The surface is steaming.

The paint on the stove sur-
ace is not yet fully hardened.

See the operating instructions 
regarding the first firing.

Ensure there is sufficient ventilation.

Condensation in the 
combustionchamber.

Moisture in the vermiculite.

Check the condition of the vermiculite.

Evaporates by itself after the stove has 
been lit a few times.

Damp wood.

Measure the moisture content.

Use dry firewood.

Condensation from the flue 
pipe.

The pipe is too long or the 
chimney is too cold.

Check the flue pipe's length and heat 
loss.

Improve the flue pipe, insulate the 
chimney.

Damp wood

Measure the moisture content.

Use dry firewood.

Moving parts creak. 

Needs lubercation.

What part .

Lubercate with graphite spray.

Содержание Scan-Line Tour 10

Страница 1: ...1 oPeratinG anD installation instrUCtions Danish DesiGn Danish QUality Danish ProDUCtion www heta dk en sCan line toUr 10 20 30 40...

Страница 2: ...2...

Страница 3: ...eta is a registered trademark of Heta A S 17 05 2022 0037 1815 Version 1 0 Printed in Denmark Subject to printing errors and changes operating instructions Contents Before installation 4 5 1 Operating...

Страница 4: ...r our dealers Neverthe less when in transport or handling damage of the often heavy stoves can occur It is important that upon receipt check your Heta product completely and report any damage or defec...

Страница 5: ...rout only for joints after assembling the Tour Q C check Data plate 1 Betjenings og opstillingsvejledning dansk design dansk kvalitet dansk produktion www heta dk dk scan line tour 10 20 30 40 Thermal...

Страница 6: ...1 cm open Once the fire is estab lished and the chimney is hot after about 3 5 minutes closed door and regulate the air into operating position We recommend all of the first fuel is burned with the co...

Страница 7: ...shed Typically 1 2 1 minutes Explosion hazard may be possible if filled with too much wood on the stove and the air supply is to low As large amounts of gas are being de veloped and this may cause a f...

Страница 8: ...ize the water and this will all disap pear up the chimney Thus it is important to use dry well seasoned wood for eg wood with a moisture content of less than 20 Achieve this by storing the wood for 1...

Страница 9: ...d with a heat resistant paint The stove should be cleaned with a damp cloth Any damage to the surface in the form of chips or scratches can be repaired using touch up paint which is available in spray...

Страница 10: ...on Too much chimney draft To test you can open the cleaning hatch but remember to close it again Measure the chimney draft and install a damper in the flue pipe if necessary The door or ash pan drawer...

Страница 11: ...t adhesion defects from purchase date from Heta and a 3 months total warranty for seals vermiculite and glass from the date of sale from the dealer Claims concerning stoves older than 3 months will be...

Страница 12: ...12 1 20 Cleaning after sweeping or before replacing vermiculite stones Note it may be necessary to clean vaccum the holes and air ducts behind the rear stone 2 1 3 4 Order of removing Fire bricks...

Страница 13: ...23 0116 Bottom stone rear 1 8 0030 0010 Casted bottom 1 9 1013 0408 Spacer 1 10 1518 0049 Ash container 1 11 1500 022221 Log retainer 1 Parts Doors Pos No Name Qty 1 0008 1007 Screw M6x6 3 2 0008 2005...

Страница 14: ...Contents 2 Installation instructions 15 2 1 Distance Provisions 15 2 2 Floor 15 2 3 Chimney connection 15 2 4 Ventilation 16 2 5 Stovedrawings measurments 16 18 2 6 Safety distances 18 3 Installation...

Страница 15: ...nd a top mounted steel chimney In front of the fireplace stove the substrate must consist of non combustible material for ex Steel glass plate stone or tile floor The size of the non combustible surfa...

Страница 16: ...weight of the chimney excessive weight may damage the stove 2 4 Ventilation Adequate ventilation must be provided in ac cordance with building regulations Doc J Oct 2010 especially when installing in...

Страница 17: ...line tour 30 1684 697 697 429 621 280 22 968 100 218 234 1298 80 4 300 4 300 4 300 4 300 4 300 4 80 697 281 Front 1988 697 697 621 429 280 22 100 968 218 80 4 300 4 300 4 300 4 300 4 300 4 300 4 80 23...

Страница 18: ...stible material 2 6 safety distances Furnitures Minimum distance Distance according to EN 13240 A 40 150 B 254 350 C 321 431 D 602 698 E 272 350 F 573 651 Furnitures D C B A F F E E 1000 1000 If a min...

Страница 19: ...2 3 4 5 6 1 1 1 1 Ceramics for Tour rear exit number of pcs Pos Tour 20 Tour 30 Tour 40 1 1 1 1 2 1 1 1 3 2 2 2 4 1 2 5 2 2 2 6 1 1 1 H H 5 mm Spacer Heat resistant tile adhesive between all ceramic...

Страница 20: ...20 3 1 adjusting the stoves feet 1 2 3 4 See page 13 5...

Страница 21: ...21 1298 1602 1906 3 2 number of accumulation stones at rear exit Tour 40 5 pcs Tour 30 40 3 pcs Tour 20 30 40 1 pcs...

Страница 22: ...efore the ceramic rings are assembled Flue pipes not included 3 4 Grouting the ceramics Grout Excess sealant is removed The oven must only be grouted when the tile adhesive has hardened for at least 2...

Страница 23: ...Pnom 6 1 kW Minimum heat output Pmin Useful efficiency NCV as received Useful efficiency at nominal heat output th nom 82 Useful efficiency at minimum heat output th min Auxiliary electricity consumpt...

Страница 24: ...24...

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