9
English
8. Troubleshooting
PROBLEM
CAUSE
SOLUTION
Charger doesn’t
work. The red
LED flashes red
or all the LEDs
go out.
• Battery pack or charger is
defective or bad connection
between the battery pack and
charger.
• Try to remove and reinsert
the battery pack in the
charger.
• Try charging a different
battery pack.
• Unplug the charger and wait
until the red led goes out,
then reconnect the plug to
the power supply.
Charger doesn’t
work and red led
shines red.
• Battery pack is too hot or too
cold.
• Allow the battery pack to
reach normal temperature.
Charging will begin when
battery pack returns to
37°F(3°c)-135°F(57°c)
The charger
produces a
rhythmic sound
and the power
indicator on the
battery pack is
OFF.
• The battery pack is
over-discharged.
• Leave the battery on the
charger and check in 30
minutes to see if the power
indicator on the battery pack
turns on. If yes, the battery
pack is activated
successfully. If no, the
battery pack may be
damaged.
9. Warranty
HENX Warranty policy
2 year limited warranty on HENX outdoor
power equipment and HENX battery packs
and chargers.
Please contact Q-stion Customer Service at
+800 - 86286286 any time you have
questions or warranty claims.
Limited service warranty
FOR TWO YEARS from the date of original
retail purchase, this HENX product is
warranted against defects in material or
workmanship. Defective product will receive
free repair.
FOR TWO YEARS from the date of original
retail purchase, the HENX ONE System
battery pack and charger are warranted
against defects in material or workmanship.
Defective product will receive free repair.
This warranty does not cover routine
maintenance parts and consumables that
can wear out from normal use within the
warranty period.
• This warranty applies only to the original
purchaser from an authorized HENX
retailer and may not be transferred.
• The warranty period for any HENX
product or part used for industrial,
professional or commercial purpose is
one year.
• This warranty is void if the product has
been used for rental purpose.
• This warranty does not cover the
damage resulting from modification,
alteration or unauthorized repair or from
use of any cutting line other than
standard nylon cutting line with a
diameter that does not exceed 0.090 in.
(2.3 mm) recommended for use with this
product.
• This warranty only covers defect sarising
under normal usage and does not cover
any malfunction,failure or defect