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360093-1/H
Rel.i™ Product Warranty
USA and Canada
For technical service needs, please contact Helmer at 800-743-5637 or www.helmerinc.com. Be sure to have the model and
serial number available.
Rapid resolution
When a warranty issue arises it is our desire to respond quickly and appropriately. The service department at Helmer is
there for you. Helmer will oversee the handling of your warranty service from start to finish. Therefore, Helmer must give
advance authorization for all service calls and/or parts needs relating to a warranty issue. Any repeat service calls must also
be authorized as well. This allows for proper diagnosis and action. Helmer will not be responsible for charges incurred for
service calls made by third parties prior to authorization from Helmer. Helmer retains the right to replace any product in lieu
of servicing it in the field.
Compressor
Fo
r the warranty period listed below, Helmer will supply the refrigeration compressor, if it is determined to be defective, at
no charge, including freight. Helmer will not be liable for installation, refrigerant, or miscellaneous charges required to install
the compressor beyond the first year of the warranty period.
►
i.Series model compressor warranty period is five (5) years.
►
Horizon Series model compressor warranty period is three (3) years.
Parts
Fo
r a period of two (2) years, Helmer will supply
at no charge, including freight, any part that fails due to defects in material
or workmanship under normal use, with the exception of expendable items. Expendable items include glass, batteries, and door gaskets.
Inspection of defective parts by Helmer will be final in determining warranty status. Warranty procedures must be followed in all events.
Labor
Floor models
For a period of one (1) year, Helmer will cover repair labor costs (including travel) and the cost of refrigerant and supplies
necessary to perform authorized repairs. Repair service must be performed by an authorized Helmer service agency following
the authorization process detailed above. Alternatively, your facility’s staff may work with a Helmer technician to make
repairs. Labor costs for repairs made by unauthorized service personnel, or without the assistance of a Helmer technician, will
be the responsibility of the end user.
Countertop models
For a period of one (1) year, Helmer will cover repair labor costs, provided that the product is returned to Helmer for
warranty service. Alternatively, your facility’s staff may work with a Helmer technician to make repairs on site. Labor costs
for repairs performed at a location other than Helmer, or for repairs made without the assistance of a Helmer technician, will
be the responsibility of the end user.
Additional warranty information
The time periods set forth above begin two weeks after the original date of shipment from Helmer. Warranty procedures set
forth above must be followed in all events.
THERE ARE NO WARRANTIES WHICH ExTEND BEYOND THE DESCRIPTION ON THE FACE HEREOF. THIS
WARRANTY IS EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING
WITHOUT LIMITATION ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.
NO WARRANTIES OF MERCHANTABILITY OR FITNESS FOR PARTICULAR PURPOSE SHALL APPLY.
THE LIABILITY, IF ANY, OF HELMER FOR DIRECT DAMAGES WHETHER ARISING FROM A BREACH OF ANY SALES
AGREEMENT, BREACH OF WARRANTY, NEGLIGENCE, OR INDEMNITY, STRICT LIABILITY OR OTHER TORT, OR
OTHERWISE WITH RESPECT TO THE GOODS OR ANY SERVICES IS LIMITED TO AN AMOUNT NOT TO EXCEED THE
PRICE OF THE PARTICULAR GOODS OR SERVICES GIVING RISE TO THE LIABILITY. IN NO EVENT SHALL HELMER
BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEqUENTIAL, OR SPECIAL DAMAGES, INCLUDING WITHOUT
LIMITATION DAMAGES RELATED TO LOST REVENUES OR PROFITS, OR LOSS OF PRODUCTS.
This warranty does not cover damages caused in transit, during installation by accident, misuse, fire, flood, or acts of
God. Further, this warranty will not be valid if Helmer determines that the failure was caused by a lack of performing
recommended equipment maintenance (per Helmer manual) or by using the product in a manner other than for its intended
use. Installation and calibration are not covered under this warranty agreement.
Outside of USA and Canada
Consult your local distributor for warranty information.
Platelet Incubator Operation Manual
