Warranty Statement
GAF Control (Sales) Pty Ltd provides a
12-MONTH WARRANTY
for products purchased within Australia.
Please refer to the terms and conditions of the warranty as stated below.
The benefits of this warranty are provided in addition to other rights and remedies you may have under a law in relation
to the goods and services to which this warranty relates. Our goods come with guarantees that cannot be excluded under
the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for
any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if the goods fail
to be of acceptable quality and the failure does not amount to a major failure.
Before making a claim under warranty, please refer to your user/installation manual to ensure that you have followed
correct operating procedures of your product, and refer to the trouble shooting section to assist solving any problems
you may have.
This information can also be found at our website
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*Terms and Conditions:
•
The warranty period begins from the day of purchase.
•
Your proof of purchase MUST be produced before free
service or a replacement will be provided.
•
Where the Product is replaced pursuant to this
Warranty, the replacement Product will be subject to
the warranty terms and warranty commencement date
of the original product.
•
This warranty is only valid if the product is operated
and maintained in accordance with the manufacturer’s
instructions.
•
The appliance must not be modified or changed in any
way.
•
Fans and fixed wiring products must only be installed
by persons who are appropriately licensed by the
applicable state regulatory body. Therefore to protect
our repair personnel, on-site warranty will not be
accepted if products have been installed by unlicensed
persons.
•
Small Appliances (including Bar Fridges up to 120 Litres)
will be subject to a replacement if the product is found
to be faulty within 12 months of purchase and proof of
purchase can be provided at the place of purchase.
Large Appliances will be subject to In-Home Warranty
upon provision of proof of purchase.
•
Hard-wired Products (such as ceiling fans) will be
subject to 12-months In-Home Warranty only when
installed by a qualified trades person and the qualified
installers details are provided to GAF Control upon
request.
*Warranty Exclusions:
A claim may be refused if the defective claim has arisen
for reasons other than a manufacturers fault or defective
parts or workmanship. Circumstances in which a
warranty claim may be declined include, but are not
limited to the following:
•
Normal wear and tear;
•
Misuse or abuse, including failure to properly maintain
or service;
•
Damages caused by improper or incorrect installation,
force-majeure, electrical surges, lightning, power grid
fluctuations, water or by connection to alternative
power supply sources (such as solar inverters etc), are
not eligible for warranty repair;
•
Insect or vermin infestation;
•
Failure to clean or improper cleaning and/or operation
of the product;
•
If the product is modified without authorisation from
GAF Control (Sales) Pty Ltd in writing;
•
If you are unable to supply a certificate of compliance
for installation of any type as required by State &
Territory Laws
Under these circumstances, if the goods are found to be
free of defects or any of the above, the customer will be
responsible for payment to the service agent.
Other warranty exclusions include but are not limited to:
•
Special access equipment such as scaffolding, scissor
lifts or cherry pickers, etc. The need for such equipment
must be stated when booking a service call and will be
charged to the customer on site by the attending
service agent.
