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STP SERIES Install, Operation, and Maintenance Manual
SECTION 5: TROUBLESHOOTING
Rev-1
Diversified Heat Transfer, Inc.
•
439 Main Road, Route 202
•
Towaco, New Jersey 07082
Page
75
of
97
STP Manual
PHONE: 800-221-1522
•
WEBSITE: www.dhtnet.com
09/11/2019
SECTION 5: TROUBLESHOOTING
The following table summarizes problems that may be encountered over the life of a DHT STP Series unit, and the procedures to remedy those
problems. The left-hand column lists the symptoms. The remaining columns are suggested procedures or “remedies” that should be followed to
identify and correct the problem.
SYMPTOM
PROBABLE CAUSE(S)
REMEDY
Water heater is
not able to
maintain the
required
temperature at
the rated
capacity or slow
recovery.
1. The water heater temperature controls or
Aquastat not set properly.
2. Control valve or VFD pump is not opening
and closing properly.
3. Boiler water supply temperature is low.
4. Boiler water flow rate is low.
5. Boiler water or cold water inlet strainer
clogged.
6. The heat exchanger is scaled on boiler
water side.
7. Water heater and control valve being
used at higher than rated design capacity.
8. Recirculating pump malfunctions/failed.
9. Improper signal to control signal from
control panel.
1. Check the set point settings on the controller or aquastat. Readjust
the set point settings if below the required temperature. Refer to
programming sequence in section 3.12 for complete settings
information.
2. See the adjustment and testing instructions contained in the
supplied Installation/Operations Manual. Repair or replace the
valve if necessary. Refer to Sections 3.5 and 4.5 for Control Valve
and Sections 3.6 and 4.6 for VFD Pump Technical Information if
hard copy is not available. Make sure is is set in Automatic mode.
3. Check to make sure the boiler water inlet temperature gauge
reading is equal to the design conditions. Readjust the boiler supply
water temperature if necessary.
4. Measure the boiler water supply flowrate using flowmeter and
check the pump to make sure the flowrate is not lower than the
design conditions.
5. Blowdown and clean the strainer.
6. Clean the heat exchanger per instructions in Section 4.3. Call DHT
or your authorized representative for instructions on repair or
replacement if necessary. Also ensure the water quality levels are
within the allowable limits.
7. Check to make sure the operating conditions do not exceed the
design conditions. Reduce the load or resize the heat exchanger.
8. Recirculation piping temperature should be same as the hot water
outlet temperature when recirculation pump is operating properly.
Check the power supply or repair/replace the pump if needed.
9. Open the control valve or pump cover and check 4-20mA (or 2-
10VDC control signal is present at valve terminals. Troubleshoot
panel to restore proper signal to control valve if it malfunctions.