Heat & Glo • TiaraE• 4035-822 Rev F • 01/05
9
6
Troubleshooting
Issues
Possible Causes
Solutions
1.
Appliance doesn’t turn on
with the main switch or
remote transmitter.
A.
Power switch is “OFF”.
Turn the power switch to the “ON” position.
B.
Circuit breaker is tripped.
May need to put the appliance on a dedicated service or reduce the
number of appliances on the circuit.
C.
Appliance is unplugged
from wall outlet.
Plug the cord into an outlet.
D.
Loose wiring.
Check all wiring for loose connections.
2.
Appliance is on, but
no flame or low flame
intensity.
A.
The bulb(s) is (are)
burned out.
Replace the bulb(s).
B.
Loose wiring.
Check all wiring for loose connections.
3.
Flames are frozen.
A.
Loose wiring.
Check all wiring for loose connections.
B.
Flame element is not
attached to the motor.
Reattach the flame element to the motor.
C.
Motor is defective.
Replace the motor.
4.
Excessive noise in the
lower portion of the
appliance.
A.
Flame element isn’t
seated properly.
Reinstall the flame element.
B.
Motor is defective.
Replace the motor.
5.
Heating system doesn’t
come on.
A.
Heating system switch is
“OFF”.
Turn the heating system switch to the “ON” position.
B.
Thermostat is set too low.
Turn the thermostat knob clockwise until you hear a “click”.
C.
Heating system is
overheated.
The heating system is protected by a thermal cutout switch. Shut off all
switches. Wait five minutes, then turn the heater on.
D.
Loose wiring.
Check all wiring for loose connections.
6.
Fan runs but no heat is
put out.
A.
Loose wiring.
Check all wiring for loose connections.
B.
Bad heating element.
Replace the heating system.
7.
Heating element is on but
fan doesn’t run.
A.
Loose wiring.
Check all wiring for loose connections.
B.
Fan is defective.
Replace the heating system.
8.
The heater doesn’t turn
off.
A.
Thermostat is set too
high.
Turn the thermostat knob clockwise until you hear a “click”.
9.
Excessive noise in upper
portion of the heater.
A.
Build up of dirt on the
fans.
Clean all fans.
B.
Heater fan is defective.
Replace the heating system.
10.
Remote control doesn’t
work.
A.
Remote is out of range.
Move remote closer to the heater.
B.
Low batteries.
Replace the batteries.
11.
Odor
A.
The heater may emit a
slight, harmless odor
when first used. This is a
normal condition caused
by initial heating of the
internal parts and will not
occur again.