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Heat & Glo • ST-36TRB-IFT, PIER-36TRB-IFT Owner’s Manual • 2484-981 Rev. E • 10/20
5
5
Frequently Asked Questions and Troubleshooting
A. Frequently Asked Questions - Appliance
ISSUE
SOLUTIONS
Condensation on the glass
This is a result of gas combustion and temperature variations. As the fireplace warms, this
condensation will disappear.
Blue flames
This is a result of normal operation and the flames will begin to yellow as the fireplace is al
-
lowed to burn for 20 to 40 minutes.
Odor from fireplace
When first operated, this fireplace may release an odor for the first several hours. This is caused
by the curing of the paint and the burning off of any oils remaining from manufacturing. Odor
may also be released from finishing materials and adhesives used around the fireplace. These
circumstances may require additional curing related to the installation environment.
Film on the glass
This is a normal result of the curing process of the paint and logs. Glass should be cleaned
within 3 to 4 hours of initial burning to remove deposits left by oils from the manufacturing
process. A non-abrasive cleaner such as gas fireplace glass cleaner may be necessary. See
your dealer.
Metallic noise
Noise is caused by metal expanding and contracting as it heats up and cools down, similar to
the sound produced by a furnace or heating duct. This noise does not affect the operation or
longevity of the fireplace.
Is it normal to see the pilot flame burn
continually?
In an intermittent pilot ignition system (IPI), the pilot flame should turn off when appliance is
turned off. Some optional control systems available with IPI models may allow pilot flame to
remain lit.
Teco-Sil
There may be some “cracking” noise coming from the fireplace during the first few heating
and cooling cycles. This noise is associated with settling rock and some minor cracking of
larger pieces of rock. This will lessen over time as the Teco-Sil is conditioned to the heating
and cooling temperature changes.
Power Outages
(battery backup)
This appliance can be operated on battery power in the event of a power outage. To access
the battery pack, the decorative front, mesh and glass assembly must be removed. Refer to
Section 3 for more details.
Wall above appliance feels hot to
the touch.
No action necessary. This appliance ships with a non-combustible material attached. Speci-
fications of the attached non-combustible material are listed in the Installer’s Manual for this
appliance.
Contact your dealer
for additional information regarding operation and troubleshooting. Visit www.heatnglo.com to
locate a dealer.