Heat & Glo • CRESTFIRE Series Electric Fireplace • 4030-239 Rev J • 04/05
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Troubleshooting
A. Troubleshooting Guide
Issues
Possible Causes
Solutions
Heater doesn’t turn on with the main
switch or remote transmitter.
1. Power switch is off.
1. Turn the power switch to the “ON” position.
2. Circuit breaker is tripped
2. May need to put the heater on a dedicated service or
reduce the number of appliances on the circuit.
3. Heater is unplugged from wall outlet.
3. Plug the cord into an outlet.
4. Loose wiring.
4. Check all wiring for loose connections.
Heater is on, but no fl ame or low fl ame
intensity.
1. The bulbs are burned out
1. Replace the bulbs.
2. Loose wiring.
2. Check all wiring for loose connections.
Flames are frozen.
1. Loose wiring.
1. Check all wiring for loose connections.
2. Flame element is not attached to the
motor.
2. Reattach the fl ame element to the motor.
3. Motor is defective.
3. Replace the motor.
Excessive noise in the lower portion of
the heater.
1. Flame element isn’t seated properly.
1. Reinstall the fl ame element.
2. Motor is defective.
2. Replace the motor.
Heater/blower assembly doesn’t come
on.
1. Heater/blower assembly switch is off.
1. Turn the heater switch to the “ON” position.
2. Thermostat is set too low.
2. Move the thermostat knob clockwise until you hear a
“click”.
3. Heater/blower assembly is overheated.
3. The heater/blower assembly is protected by a thermal
cutout switch. Shut off all heater switches on the
dashboard including the main power switch. Wait 5
minutes, then turn the heater on.
4. Loose wiring.
4. Check all wiring for loose connections.
Fan runs but not heat is put out.
1. Loose wiring.
1. Check all wiring for loose connections.
2. Bad heating element.
2. Replace the heater/blower assembly.
Heater element is on but fan doesn’t
run.
1. Loose wiring.
1. Check all wiring for loose connections.
2. Fan is defective.
2. Replace the heater/blower assembly.
The heater/blower assembly doesn’t
turn off.
1. Thermostat is set too high.
1. Move the thermostat knob counter-clockwise until you
hear a “click”.
Excessive noise in upper portion of the
heater.
1. Build up of dirt on the fans.
1. Clean all fans.
2. Heater fan is defective.
2. Replace the heater/blower assembly.
Remote control doesn’t work.
1. Remote is out of range.
1. Move remote closer to the heater.
2. Low batteries.
2. Replace the batteries.
Odor.
The heater may emit a slight, harmless
odor when fi rst used. This is a normal
condition caused by initial heating of the
internal parts and will not occur again.