Model 5144G
Troubleshooting Guide
Collar Problems & Possible Solutions:
Problem:
The Controller is not able to find the Havahart
®
Wireless
Collar and add it to the system.
Solution:
•
See Activating a Collar in the Instruction Manual
•
Make sure the Collar has a fully charged battery properly
installed and the Collar Light is flashing green (Awake Mode).
The Collar must be awake when trying to add it to the system.
•
To awaken the Collar gently shake the Collar.
•
If you are adding an additional Collar to the system, use a permanent marker to identify
each Collar so you are not trying to add a Collar to the system that has already been added.
Problem:
The Havahart
®
Wireless Collar does not beep when crossing the Fence Boundary or Exclusion Zone.
Solution:
•
Make sure “
SYSTEM ON
” is displayed in the upper left corner of the Controller.
•
Make sure the Collar is awake and has a fully charged battery installed.
•
Hold the Collar as shown in Figure 6.0 so that you can
see the Collar Indicator Light. When the Light flashes
red, the Collar may be responding, but you may not be
able to hear the beep in noisy areas
OR
the correction
cycle may have timed out after 30 seconds. Bring the
Collar back inside the Roaming Area and retry.
Problem:
The Havahart
®
Wireless Collar is beeping inside the home.
Solution:
•
If the Fence Boundary or Exclusion Zone is within 20 feet of your home, the Collar may deliver
corrections inside the home. Reset and move the Fence Boundary or Exclusion Zone further
from the home to correct this issue.
•
Ensure the entire home is within the Roaming Area.
Fence Boundary is
more than 20 feet away
from your home.
Fence Boundary is
less than 20 feet away
from your home.
Good
Bad
Figure 6.0
IF THE SOLUTION TO YOUR ISSUE
CANNOT BE FOUND IN THIS GUIDE OR AT
www.HavahartWireless.com,
PLEASE CALL 1-800-800-1819, Option 1
Havahart
®
Wireless
Woodstream Corporation
69 North Locust Street
Lititz, PA 17543 | 1-800-800-1819
www.HavahartWireless.com
