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ESC2EYEST-US-INS-LAB-RevA20 30
4 TROUBLESHOOTING GUIDE
DANGER:
SHOCK HAZARD — To reduce the risk of electric shock, unit is to be serviced
by qualified service personnel only.
DANGER:
SHOCK HAZARD — Always disconnect the power source whenever
troubleshooting or servicing any electric powered chair.
The following list of problems and their solutions will assist you in determining what may be
causing your chair not to function as designed.
If
Then
One motor or HEIGHT
does not move, but
all others are working
correctly.
Step 1: Press the non-working function’s pendant button and observe the control box
LED: if the pendant and cable are OK, pressing the button will illuminate the control
box LED amber. If not, check cable for cuts or breaks; if OK, replace the pendant.
Step 2: If control box LED illuminates, plug the faulty component’s connector into the
HEIGHT, SEAT TILT, or LEG actuator.
If the component does not run, replace the component. NOTE: Do not plug into BACK
actuator.
If the component runs, plug a functioning component into the non-functioning control
box socket (not the BACK).
If this component does not run, replace the control box.
Note for the BACK actuator: If the control box LED illuminates when pressing the
BACK button, replace the BACK actuator. If not, inspect the cable for cuts or breaks; if
OK, replace the pendant.
See next page for location of actuator and battery plug positions.
Nothing moves.
Step 1: Plug unit into a mains supply wall receptacle and observe the control box LED:
If the control box LED is off, replace the control box.
If the control box LED illuminates, check the pendant cable connection at the control
box. Replace pendant if necessary.
The unit runs when
plugged into the wall
receptacle, but does not
run on backup battery.
Step 1: Plug unit into wall receptacle overnight.
If the battery does not hold a charge, replace the battery (see section 4.2).
Chair will not lower to
20" height.
See Safety Limits section 3.7.1.
Pressing any pendant
patient positioning
button causes all LED’s
to flash. Nothing works.
One of the actuators has lost position, causing a “fatal error”. Simultaneously press and
hold the pendant MEMORY 3 and LEG UP buttons until the beeping stops. Find HOME
position by pressing and holding the left side of the motorized leg extension RETRACT
switch (-) to retract the leg extension, then using the pendant to completely raise the
HEIGHT, completely lower the BACK, completely tilt the SEAT down, and completely
lower the LEG. This should cause everything to function normally thereafter.
Only one patient surface
positioning button
causes all LED’s to flash.
That function’s actuator has become unplugged. Plug in at control box and reset as
above.
None of the caster
functions activate when
pressing the BRAKE or
STEER MODE buttons.
Press the pendant BRAKE button to lock or unlock brakes. Control box LED does not
illuminate amber. Inspect pendant cable, replace pendant.
BRAKE and STEER
MODE LEDs flash. One
of the brakes does not
activate.
Ensure the affected brake’s cable connection is secure. If still no activation, replace the
caster.
Note: the caster brake can still be engaged / disengaged manually; see section 3.3.6.
Adjustable leg extension
does not operate.
The leg extension can only be extended when the leg is in the HORIZONTAL position
(see section 3.7.1). Press leg extension EXTEND or RETRACT button. Control box LED
should illuminate amber. If so, replace the actuator. If not, replace the switch.
GF Health Products, Inc. may be contacted at 1.770.368.4700 for additional information required to
service or repair the equipment.