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HD Link Installation & Operation Manual
6 – Testing & Troubleshooting
Version 2, April 2010
6-8
Harris Corporation
Intraplex Products
6.2.3
Possible Error Messages
You might encounter one or more difficulties working with files within the HD Link system or saving or
exporting files from the system. Most error messages give troubleshooting tips. Use these guidelines
for further assistance:
●
Error saving files
If you have an error saving files, either you do not have enough memory on your internal drive or
USB device, or the system cannot detect a USB device. To correct this error, perform these
actions:
1.
Delete any unneeded files,
2.
If you are using a USB device, assure it is plugged in snugly.
3.
Try to save the files again.
●
Error exporting files
•
Error building system file set for exporting
•
Error copying system file set to destination device
•
Not enough internal space to build and hold the temporary system file set – Delete any
unneeded files and try again.
•
Not enough space to hold the exported file set – Delete any unneeded files and try again.
●
Error restoring configuration
Either the system was unable to lock the configuration to be restored or the configuration file is
corrupted. Be sure you select the correct file to restore. If the problem persists, call Customer
Support.
●
Firmware rollback error
•
Not enough internal space – Delete any unneeded files and try the rollback again.
•
Error creating version information of active directory
•
Error during checking or prepping rollback directories
•
Error creating temporary directory for rollback
•
Error copying active file to temporary directory for rollback
•
Error setting temporary bootline for rollback
•
Error moving rollback directory to temporary position
•
Error moving active directory to rollback position
•
Error creating version information of active directory for rollback
●
Firmware upgrade error
•
Not enough internal space – Delete any unneeded files and try the rollback again.
•
Error copying package to /RAM
•
Error extracting upgrade package table of contents
•
Error building new table of contents
•
Error extracting upgrade package contents
•
Table of contents and package contents do not match
•
Error deleting old rollback package
•
Error generating active directory system version information for package upgrade
•
Error moving current package to rollback position
•
Error moving upgrade package to active position
•
Error applying package components
•
Error cleaning active directory
●
No files detected
This error appears when you try to delete a file from your USB device but the system cannot
detect any files on your device. Try plugging the USB device into another system or computer and
reading the files. It may be that there are no files on the device.
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