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Appendix C- Troubleshooting

Vision

Instruction Manual

Appendix C- Troubleshooting

Time Zone Issue

Postgres datestyle MUST be configured to the same datetime zone on all Vision2 servers.
1.

Open C:\Program Files (x86)\PostgreSQL\9.2\data\postgresql.conf file on each server and look for "datestyle" attribute.

Set it as datestyle = 'iso, mdy' for US date format, or datestyle = 'iso, dmy' for European date format.

Содержание AMX FG3100-04K

Страница 1: ...INSTRUCTION MANUAL VISION2 V8 2 VIDEO MANAGEMENT AND DISTRIBUTION...

Страница 2: ...es and the point where they exit from the apparatus 11 ONLY USE attachments accessories specified by the manufacturer 12 USE ONLY with a cart stand tripod bracket or table specified by the manufacture...

Страница 3: ...Server Accessories 7 Installing a Secondary Power Supply 7 Installing Expansion Storage 7 Set Top Boxes 8 Configuring the Set Top Box 8 Using the Remote Control 11 Live TV Feeds 12 Video on Demand 12...

Страница 4: ...stem Limits 26 Rules for V2 Master XXXX Servers 26 Manage System 27 View Logs 27 User Interface Configuration 28 Adding a New Device to the Device List 29 Creating a New Template 30 Set Top Box Manage...

Страница 5: ...iguring IIS for NAS SAN Archives 52 Supported Video on Demand Media Formats 53 Flash Video FLV 53 Windows Media Video WMV 53 MPEG 2 53 MPEG 4 AVC H 264 53 MP3 53 Video on Demand and Managing Content 5...

Страница 6: ...Procedure 70 Overview 70 Shutdown 70 Startup Restart 71 Troubleshooting 71 No TV signal on screen 71 No TV signal from Transmitter 71 Appendix B Backup and Upgrade process 72 Upgrading the Vision2 Sof...

Страница 7: ...ves are subordinate to this server Typically a V2 MASTER xxxx server is used as the Master server but it is possible to use other servers as the master server in smaller installations User access the...

Страница 8: ...3600 FG3106 36 Power 1100W 100 240 VAC 50 60 Hz NOTE You can add one additional power supply V2 POWER 1100 to your server to provide power supply redundancy Front Panel Components USB ports 2 USB 2 0...

Страница 9: ...Relative Humidity 8 to 85 non condensing Storage Relative Humidity 5 to 95 non condensing 1181 BTU per hour Dimensions HWD 3 7 16 8 7 cm H x 19 48 2 cm W x 23 3 8 59 4 cm D Weight 62 6 lbs 28 39 kg S...

Страница 10: ...nd one Digital TV Appliance called V2DVBGATEWAY with IP address 192 168 20 111 NOTE If a DNS server is not available and the name of a server needs to be changed you will have to update the name of th...

Страница 11: ...on2 uses typical Cat5 5e 6 cabling for RJ 45 connections The following table lists the pinouts signals and pairing associated with the LAN connector FIG 2 Vision2 Master Server Rear Panel FIG 3 LAN RJ...

Страница 12: ...rogramming on a connected video source The set top boxes are used only for MPEG 2 content They support viewing MPEG Video on Demand Stop Play and Pause Fast Forward and Rewind features NOTE The Set To...

Страница 13: ...ly compatible with the FG3106 XX Vision2 Master servers Follow these steps to install a secondary power supply 1 Remove the metal cover from the power supply expansion slot see FIG 8 2 Slide the secon...

Страница 14: ...urces Use an HDMI cable to connect the HDMI port on the set top box to an HDMI port on the video source HDMI also transmits an audio signal in addition to video Use a breakout cable to connect the AUD...

Страница 15: ...FIG 13 7 Select the back option and return to the main menu Set Top Box Networking Setup networking on the set top box as follows 1 Select the DHCP menu 2 Change the DHCP setting to disabled 3 Enter...

Страница 16: ...ter and another Password prompt appears Enter the password for modifying settings in the space provided the default is snake 5 Set Full screen mode setting to Disabled and GFX resolution to 720 HD Vid...

Страница 17: ...rror select the OK button on the remote and using the remote power the set top box off and on again Afterward the Vision2 main menu loads After the set top box reboots it accesses the specified Vision...

Страница 18: ...e the remote control to scroll through the list of archives and press OK to enter an archive Within an archive will be a number of categories Use the cursor keys on the remote to navigate to and highl...

Страница 19: ...Installation 13 Vision2 Instruction Manual FIG 22 Video Metadata...

Страница 20: ...deo stream To refresh your set top box to display new content in your archive or to refresh the template displayed navigate away from the main menu into the Live Channels or Video on Demand pages and...

Страница 21: ...n 2 0 5 and the VLC Active X plugin must be installed to view Video on Demand and Live Channels Later versions of VLC are not guaranteed to work When you first use Internet Explorer after installing t...

Страница 22: ...Click OK to convert this server to a master server 7 Follow the prompt to reboot the server 8 Optional add more servers to the system if required See the Manage System on page 27 9 License the server...

Страница 23: ...nd browser tab by entering the standard URL http master server name v2 aspx and enter username testuser and password test123 You will now see the menus available to a user with the lowest level of acc...

Страница 24: ...the Vision2 URL Tablet users can only play MP3s or high bit rate MPEG4 files Tablet users only have access to Archive Browsing NOTE The tablet user interface uses a caching mechanism when browsing ar...

Страница 25: ...ion2 will prevent access and tell them which user account has locked the service Locks for all services except Record and Producer will be cleared after 20 minutes without activity Record and Producer...

Страница 26: ...the Add Server dialogue box 5 Select the server type using the type drop down menu from the following options Slave Server FG3106 XXK This is the same hardware as the Master server but configured as a...

Страница 27: ...Tools and Open Windows Media Services An RPC error box appears click OK to bypass it 8 In Windows Media Services select Action from the top menu Open Add Server and enter the new server name and clic...

Страница 28: ...License Manager To use Vision2 you must first license the Master Server using the AMX License Manager The AMX License Manager is used to install and manage software licenses for Vision2 as well as ot...

Страница 29: ...t to proceed to the Select License Server dialog This dialog provides a listing of all AMX License Servers detected on the LAN 2 Select the desired AMX License Server and click Next to proceed to the...

Страница 30: ...icensing Options Menu window 8 Proceed to the Vision2 License Management Screen on page 25 View Existing Licenses Select the product you want to view licenses for in this case Vision2 and click Next t...

Страница 31: ...can support All servers which can support Archives are provided with 10Mb s by default this does not come out of the Users VOD license allowance NOTE Live Users indicates the number of users who are...

Страница 32: ...10 Producer services can be had per Archive service on the Vision2 system Rules for V2 Master XXXX Servers This is the only server type which supports Archive services The server can support a maximu...

Страница 33: ...r your Vision2 servers The two types of log are Service Logs logs for specific Vision2 service Server Logs logs for specific Vision2 servers View a Server log as follows 1 Set the Servers Logs checkbo...

Страница 34: ...he Templates drop down menu to select a new template Click Apply to update the Template Exit the main Set top box menu and press and hold the menu button to force it to refresh the Template Templates...

Страница 35: ...Add New Device Click to add a new device to the template list See Adding a New Device to the Device List section on page 29 for more information Delete Device Click to delete the currently selected d...

Страница 36: ...e 4 Click Create The left side of the Template Editor screen displays a list of options that can be configured for an individual template These options are only available after clicking Edit Settings...

Страница 37: ...ontal Gap Use the spin box to indicate the horizontal spacing between each thumbnail You can set any value between 0 and 255 Vertical Gap Use the spin box to indicate the vertical spacing between each...

Страница 38: ...ound Color 1 Use the color chart to indicate the first color used to create the background gradient Note The gradient values are used to create a gradient wash over the main info image to allow text t...

Страница 39: ...ement Set Top Boxes support Live Channels or Video on Demand and supports Stop Play Pause Fast Forward and Rewind features See the Set Top Boxes on page 8 for information on setting up a set top box F...

Страница 40: ...ratorsGroupName value CN AMX London OU Security Groups OU Europe DC amx DC internal End Administrator Settings Next go to the User Access Control screen and change the Access Control type from NT User...

Страница 41: ...ser with no permissions configured can only browse archives and play live channels Access to archives is controlled by a separate screen Archives Archive Permissions The V2 Services Permissions contai...

Страница 42: ...fect of these permissions Click Reset to undo any changes made to the permissions since entering this screen FIG 51 User group Users have permissions to Enable Disable MPEG Recorder1 and change servic...

Страница 43: ...report tab The top section of the page contains three dials which show from left to right Combined bitrate the total bandwidth on the selected network interface card Multicast bitrate the current Mult...

Страница 44: ...VOD bandwidth limit set by the VOD bandwidth license configured on that server This allows you to see if you are exceeding that limit Configuration The configuration tab is used to select which networ...

Страница 45: ...n the Channel Name text box 3 Select the type of channel from the Type options menu Vision 2 supports three types of unmanaged channels Multicast Windows Media Stream Multicast MPEG 2 Transport Stream...

Страница 46: ...Address of the encoder in the Encoder IP Address text box You can find the IP address of the MAX CSE encoder on the LED on the front of the unit 3 In the Username text box enter the username used to g...

Страница 47: ...If the encoder is set to the RTP protocol change this setting and apply the changes Address This is the multicast address of the Encoder output stream Port This is the port number used by the Encoder...

Страница 48: ...and click Apply to begin the multicast stream This will also add a new live channel to the list of Live Channels available to PC and set top box users which takes its name from the Encoder s Service N...

Страница 49: ...screen by going to Live Channels Manage MPEG Reflectors The following options appear on the Reflector service configuration page FIG 61 Reflector Configuration Page MPEG Reflector Service Options Serv...

Страница 50: ...s containing an MPEG 2 or H 264 video stream in the URL text box 4 Click the Multicast option button to select a multicast stream 5 Select the IP address of the network card you want to use to output...

Страница 51: ...2 can output multicast streams for selected tuner channels Configure the settings to use for these streams as follows 1 Use the NIC drop down in the Multicast Output Streams section to select which ne...

Страница 52: ...ar in the TVCT table for your transmitter device even when the transmitter is configured to only stream certain channels Channel To Transmit Table On the right of the page is a table containing a list...

Страница 53: ...Archive license to the server See Configuring a Standard non NAS archive below for more details If the latter see Setting Up a NAS Archive on page 48 for more details If needing to store videos on a S...

Страница 54: ...IG 66 Create a new user named v2system with the password Vision2 3 Check the User cannot change password and Password never expires check boxes Click Create and then click Close 4 In the Computer Mana...

Страница 55: ...Find Now and select v2system from the list that appears Click OK to close this dialog and click OK again to close the Select User dialog 16 In the AMX V2RTSP Properties dialog FIG 68 enter and confirm...

Страница 56: ...d for the NAS share see FIG 70 Click OK 25 Click Test Settings and confirm the user is valid and the path is accessible Click Close 26 In the IIS Manager select Connections Application Pools 27 Right...

Страница 57: ...Vision2 services 34 Open the V2 Manager UI and login as administrator 35 Select Manage System Manage Licensing If configuring a NAS archive perform the following steps 36 Drag an Archive license onto...

Страница 58: ...o NAS Archives Before starting check that theVision2 server used to host the SAN archive has permission to read write from the SAN Next map the SAN as a network drive on this server using the I drive...

Страница 59: ...bitrate for high definition VC1 is 8 12 Mbits MPEG 2 MPEG 2 must be encapsulated in an MPEG 2 transport stream The supported audio formats are MPEG Layer I MPEG Layer II MPEG Layer 3 MP3 AC3 The foll...

Страница 60: ...escription See FIG 76 for an example Folders images thumbnails are taken from the thumbnail of the most recent media uploaded in that folder or its subfolders If there is no media in the folder or its...

Страница 61: ...Rename media Create Shortcut Create shortcut to media file this acts like a copy of the media Then cut and paste a shortcut to another location Publish Hide change whether media is published hidden Pu...

Страница 62: ...ever see Hidden videos See Archive Permissions on page 23 for more details 5 Click Upload to begin uploading the video This process can take some time especially with large video files NOTE This uploa...

Страница 63: ...sion of the video use the Details drop down to select the format and bitrate to play Again this is only available to administrators or those with upload permission Normal users can use the View menu t...

Страница 64: ...can carry out any operation on the archive and its contents To control access to an Archive proceed as follows 1 Choose the Archive to restrict from the Select a Service drop down and click Load 2 Cha...

Страница 65: ...ces Configuring Metadata When selecting Archives Configure Metadata the following page appears FIG 86 The Archive supports two styles of metadata Built in This type of metadata cannot be modified Norm...

Страница 66: ...lated sections appear together in the lists For example Music Video Info Music Video Credits Music Video Lyrics TV Program Credits TV Program Synopsis Displayed Name This is the name of the section as...

Страница 67: ...h to the right of the icons shows the current location 7 Click the up arrow to navigate up the folder hierarchy click refresh to see any changes to the folder Click the folder icon to jump to the my d...

Страница 68: ...file to upload 14 Using the bottom section of the window expand the archive tree and select a category in the archive into which to upload the files in the basket 15 Click upload basket to see a list...

Страница 69: ...be re encoded and uploaded to the Vision2 archive again replacing the defective file NOTE The Producer service cannot display HD h 264 Live Channels Configuration Access the Producer page using Produ...

Страница 70: ...sion section and click Apply 4 Set the Stream Enable setting to ON to activate the Producer The Name and URL text boxes populate with the name and path of the intermission source This source will play...

Страница 71: ...Live Feed Sources drop down Expand the chosen Live channel and select the length of time for this channel to display The following durations are available 15 30 45 and 60 minutes Drag the chosen live...

Страница 72: ...hives on the same server as the Record service or on a NAS The Record service needs an audio track to function correctly If recording a CCTV camera audio on the camera will need to be enabled to creat...

Страница 73: ...cord services Manual Recording Configure the Record Service in the same way as for a Continuous Record except choose Manual Record from the Recording Type drop down After the Record service has been c...

Страница 74: ...tom of the screen Click Edit to enter the Schedule Screen Alternatively go to Video Recorders Scheduled Recording and select and load the Scheduled Record Service to use Edit the Record Schedule as fo...

Страница 75: ...crements If a value in the Duration text box is entered that isn t a 10 minute increment Vision2 automatically rounds up to the next 10 minute increment without alerting you 5 Click Add A new recordin...

Страница 76: ...word admin From Windows desktop navigate to Start and select Shut Down As an alternative press and hold the power button on the front face of the unit until activity and power indicator lights turn of...

Страница 77: ...erver and VLC Server application are up and running 7 STB 04 Vision2 Set Top Box Connect the power cord to the Set top box Verify power and network connectivity by looking at the lights on network int...

Страница 78: ...abases 3 Expand Databases and select each of three databases listed above in turn 4 Right click and select backup 5 Click the button on the same line as filename to select a folder for backups Name th...

Страница 79: ...Postgres datestyle MUST be configured to the same datetime zone on all Vision2 servers 1 Open C Program Files x86 PostgreSQL 9 2 data postgresql conf file on each server and look for datestyle attrib...

Страница 80: ...red trademarks of their respective companies AMX does not assume responsibility for errors or omissions AMX also reserves the right to alter specifications without prior notice at any time The AMX War...

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