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Troubleshooting

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Hardware Reference Manual – DXLink™ Twisted Pair 4K Transmitters/Receivers

Troubleshooting

Overview

The troubleshooting suggestions/strategies provided apply to the Transmitters and Receivers, unless otherwise noted.
Five potential types of issues are covered in this chapter:



Basic troubleshooting



Determining HDCP compliance



Power



DXLink connections



Network setup

This chapter also provides technical support contact information on page 63.

Basic Troubleshooting

We suggest using the following general list to rule out basic troubleshooting issues.



Check the indicator LEDs on all of the equipment. If any are not illuminated, see the “Power Issues” section below.



Check all link and signal connections to make sure everything is physically set up correctly.



Isolate source and destination equipment and cable problems by cabling direct without the DXLink units.



Check Module DIP switch toggle settings (see page 25).



SEND_COMMANDs – double-check the command and the port number specified and re-send the command (see page 47).



If any changes have been made, try resetting the unit to the factory defaults (see page 41).

Additional Resources for Troubleshooting Switching Systems

When the DXLink units are used in conjunction with an Enova DGX Switcher or Solecis 4K Digital Switcher, we suggest checking the

troubleshooting information in that product’s manual.

Determining HDCP Compliance

An orange screen on an output display is the visual cue from DXLink devices that the display device cannot display the HDCP

compliant signal from the source.

Power Issues

Upon power up, the Power indicator LED on the front of the Module illuminates solid green.
If the Power LEDs on any of the system’s equipment are not illuminated:



Check the power cords or DXLink (RJ-45) connection if using power over the DXLink line.



Check the power connections on the switcher if using power over the DXLink line.



Check the power connections on the source and destination devices.

Important Power Considerations for Enova DGX Systems



Local power – Local power (the desktop power supply) always takes precedence over power via the DXLink line from the

switcher. However, if a locally powered Module is connected to a switcher and the local power is lost (i.e., unplugged or

turned off), the Module will power down and then automatically power back up using power from the switcher via the

DXLink connection (increasing the overall power draw on the switcher). When local power is restored, it automatically

replaces the power over the DXLink line.



DXLink power – When Transmitters/Receivers are being powered by an Enova DGX DXLink board or DXLink power injector

(using power via the DXLink line), to maintain the switcher’s power redundancy, we recommend that you:



Determine the power budget based on the Input/Output boards used and the quantity of powered endpoints

(Transmitters/Receivers); see page 23.



Do not use the local DC power jack on Modules (even if the local power adapter is turned off).

Power Issues with Enova DGX Systems

In an Enova DGX System when multiple endpoints (Transmitters/Receivers) cycle their power and the DXLink connection fails,

check the following:



Check to be sure that Modules being powered via local DC jack have power. (Local power always takes precedence.)



Check to be sure that Modules intended to be powered via the DXLink line do not have a DC jack plugged in (even if the local

power adapter is turned off). This can cause inadvertent ground loops that can negatively affect DXLink power sensing circuits.

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Содержание AMX DXLINK DX-TX-DWP-4K

Страница 1: ...HARDWARE REFERENCE MANUAL DXLINK TWISTED PAIR 4K TRANSMITTERS RECEIVERS DX TX DWP 4K DX RX 4K ...

Страница 2: ...les and the point where they exit from the apparatus 11 ONLY USE attachments accessories specified by the manufacturer 12 USE ONLY with a cart stand tripod bracket or table specified by the manufacturer or sold with the apparatus When a cart is used use caution when moving the cart apparatus combination to avoid injury from tip over 13 UNPLUG this apparatus during lightning storms or when unused f...

Страница 3: ...FCC AND CANADA EMC COMPLIANCE INFORMATION This device complies with part 15 of the FCC Rules Operation is subject to the following two conditions 1 This device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation CANADA ICES INFORMATION ICES Interference Causing Equipment Standard CAN ICES 3 A NMB 3 A L...

Страница 4: ...ng Signal Transport Cables 30 Receiver Modules Attaching Signal and Control Cables 30 Receiver Modules Applying Power 31 Serial Data Transfer and IR Flow Control 32 Optional IR Control on DXLink Modules 33 ID Pushbutton Functions 34 Receiver Module Scaling Button and Scaling Modes 34 Detailed NetLinx Link Act and Status LED Behavior 35 DXLink 4K TX RX in a Multiple Stage Switching System 36 Networ...

Страница 5: ...ew 61 Basic Troubleshooting 61 Determining HDCP Compliance 61 Power Issues 61 DXLink Connection Issues 62 Network Setup Issues 62 Technical Support 63 Appendix A Upgrading the Firmware 64 Overview 64 Preparing for KIT File Transfers 65 Important Upgrade Information 65 Transferring KIT Files 66 Appendix B Telnet Terminal Commands 67 Establishing a Terminal Connection Via Telnet 67 Telnet Username a...

Страница 6: ...DVI Pinout for DVI to HDMI Cable Adapter 81 Appendix E Supported Output Resolutions 82 ICSP Settable Output Resolutions 82 Digital Video Output Resolution Support 83 Appendix F Ground Wire Attachment 87 Applicability 87 Attaching a Ground Wire to a Common Earthed Ground 87 Attaching a Ground Wire to a Module or Wallplate 87 Appendix G DXLink Compatibility 89 Overview 89 ...

Страница 7: ...XLink Twisted Pair Input Board between the 4K HDMI Wallplate TX and 4K RX the 4K HDMI Wallplate TX sends only signals supported by all downstream DXLink equipment see the DXLink Compatibility Appendix on page 89 Both video and audio are transported over twisted pair cable to an Enova DGX Digital Media Switcher or directly to a Receiver Direct connection to a Receiver requires either PDXL 2 FG1090 ...

Страница 8: ...ion see the Enova DGX 100 Series Digital Media Switchers Hardware Reference Manual at www amx com Inputs and outputs up to 8 16 32 or 64 depending on the system in increments of 4 inputs or 4 outputs per board For power budget information for system planning when using DXLink Transmitters and Receivers with an Enova DGX 100 Series Digital Media Switcher see page 23 Solecis 4K Solutions and DXLink ...

Страница 9: ...ween Master and RX Endpoint Mode Power over DXLink twisted pair cable support when used with a switcher or with an approved AMX Power over DXLink device for power budget information when used with an Enova DGX Digital Media Switcher see page 23 A desktop power supply ENERGY STAR qualified is provided per module The 4K HDMI Wallplate TX receives power from the switcher or can be used with a DXLink ...

Страница 10: ...ground screw on the rear of the device Components located on rear of 4K HDMI Wallplate TX DXLink Output Connector DXLink RJ 45 connectors transport digital video and embedded audio over twisted pair cable to DXLink devices or boards including digitally transcoded analog video signals The DXLink path supports HDCP In addition Wallplate Transmitters receive power over the DXLink line from an Enova D...

Страница 11: ...sconnected from the Receiver or if no EDID can be found on the destination device the last used Scaling Mode LED will be ON In either case the Receiver will continue to hold its output resolution to the last known preferred resolution until a power cycle or reconnection of a sink with a valid EDID On power up without a valid EDID the default preferred output resolution presented will be 3840x2160 ...

Страница 12: ...e 28 RS 232 Port The RS 232 serial data interface port is a 3 position screw block which accepts data from the source device and transfers it via the twisted pair cable to the Receiver which in turn transfers the data to the destination device or the transfer of data can also be made from the destination to the source In addition to being directly connected to a device this port can be connected a...

Страница 13: ...d for enabling disabling network connectivity of the DXLink Transmitter or Receiver to a connected NetLinx Central Controller used for IR ports serial ports and commands to the DXLink unit see page 26 4 Toggle is not functional For complete information on setting DIP switches including settings for common scenarios see the section starting on page 25 DXLink USB Port The USB A port on the rear of t...

Страница 14: ...rce Quick Reference Tables for Modes The modes listed in the following three tables are those supported by DXLink Transmitters and Receivers The Quick Reference Tables are intended to help users navigate the many modes available for system setup and use For complete information on any of the modes listed see the relevant sections or chapter referenced at the end of the Descriptions Quick Reference...

Страница 15: ...ries Switcher using a single IP address For this mode all of the following requirements must be met If not the endpoint will no longer reside in auto setup mode and must be either bound to the integrated Master see page 37 or reconfigured to meet the requirements Endpoint must be connected to a DXLink Input or Output Board in an Enova DGX 100 Series Switcher or Enova DGX 8 16 32 64 with upgraded 1...

Страница 16: ...DGX Configuration Tool located at www amx com enova to determine the power requirements of the configuration and whether any of the DXLink Transmitters or Receivers should be powered with the local power supplies or the supported Power over DXLink injector The configuration tool contains instructions on how to determine power requirements Power Consumption Local 12 V Supplied max DX RX 4K 18 5 W P...

Страница 17: ...XLink Receivers All Wallplate Transmitters require either PDXL 2 FG1090 170 or PS POE AT TC FG423 84 to do so Other AMX Equipment AMX Products Compatible with DXLink Transmitters DX RX 4K DGX I DXL 4K NOTE DXLink Twisted Pair 4K Transmitters are also compatible with DXLink Twisted Pair equipment see the DXLink Compatibility Appendix on page 89 AMX Products Compatible with DXLink Receivers 4K HDMI ...

Страница 18: ...0 bit 36 bit Only supported when the Receiver scaler is in Bypass mode using CTA 861 formats and the resolution is 1080p 60 or less Color Space Support RGB 4 4 4 YCbCr 4 4 4 4 2 2 and 4 2 0 Input signal support for YCbCr 4 4 4 and 4 2 2 output color space is converted to RGB 4 4 4 4 2 0 only supported at 2160p 50 60Hz with 4K RX Scaler in Bypass 3D Format Support Yes HDMI Primary Formats Frame Pac...

Страница 19: ...d 3840x2160 30Hz via automatic SmartScale query of the display s preferred EDID detailed timing definition Output Voltage nominal 1 0 Vpp differential Output Re clocking Yes 5 V DDC Pin Output 50 mA when using DXLink power 500 mA when using local 12 V supply 5 V USB Output 150 mA when using DXLink power 500 mA when using local 12 V supply Output Rise Time Fall Time 425 ps typical 20 to 80 Output C...

Страница 20: ...embly the operating ambient temperature of the rack environment may be greater than the ambient room temperature CAUTION To protect the equipment from overheating do not operate in an area that exceeds 104 F 40 C and follow the clearance recommendation below for adequate airflow Airflow Restriction The modules are designed to adequately dissipate the heat they produce under normal operating condit...

Страница 21: ...h other but in addition the RX is connected to a NetLinx Central Controller via a LAN or directly to the Controller see page 22 Extender Mode Standalone Standalone DXLink TX RX connected directly as a simple extender solution see page 23 Endpoint Mode Switcher Example of Typical System Setup The primary function of the Transmitters and Receivers is to work with compatible DXLink equipment as an en...

Страница 22: ...ova DGX DXLink Boards with DXLink 4K Transmitters Receivers Transmitter Input Board Output Board Receiver DX TX DWP 4K DXLink Twisted Pair 4K DXLink Twisted Pair 4K DX RX 4K DX TX DWP 4K DXLink Twisted Pair 4K Any board Not applicable Not Applicable Any board DXLink Twisted Pair 4K DX RX 4K FIG 8 Repeater and source functions of TX Wallplates and RX Modules FIG 9 Endpoint Mode Standalone with NetL...

Страница 23: ...va DGX enclosure ships with two mutually redundant power supplies IMPORTANT If you do not plan to draw power from the Enova DGX enclosure s power supplies you must power the DXLink Transmitters and Receivers with local power desktop power supply or remote power DXLink power injector which always overrides power from the switcher If that power source is turned off the DXLink Transmitters and Receiv...

Страница 24: ... Network Ethernet Loops CAUTION Be careful not to create a network Ethernet loop Only one connection to a Public LAN is permitted within a switching system with DXLink support Network loops must be avoided Example In the example in FIG 11 a network loop was created when the Enova DGX 1600 was connected to a Public LAN and one of its DXLink 4K Receivers was connected to the same LAN The DXLink 4K R...

Страница 25: ...xt sensitive menu select Network Bind Unbind Device be sure the check box is selected c Click OK DIP Switch Location TIP For easiest access to the DIP switch toggles we recommend setting them before installation DIP switch toggles for enabling disabling special DXLink Module functionality are located on the bottom of the Receiver Module FIG 12 NOTE DIP switch settings are read only on reboot After...

Страница 26: ...andled via the host When standalone Modules require IR and or Serial control by a separate NetLinx Master then they need to be in Endpoint Mode Only one must be connected via the ICS LAN 10 100 port to the Master or to a LAN with the Master on it This requires 1 Toggle to be ON to enable the ICS LAN port 2 Toggle needs to be ON to place the Modules in Endpoint Mode if needed and 3 Toggle needs to ...

Страница 27: ...atile mounting options include rack trays and mounting brackets for desktops under desks on walls and on poles For details on V Style Mounting Kit options see www amx com IMPORTANT When mounting under a surface the module should be mounted upright and lowered in the slots to provide an airflow gap between the surface and the vent holes If not using V Style brackets be sure to leave a gap between t...

Страница 28: ...4K using shielded Cat6A or better for each cable length For more details and helpful cabling information reference the white paper titled Cabling for Success with DXLink available at www amx com or contact your AMX representative Common building is defined as Where the walls of the structure s are physically connected and the structure s share a single ground reference Twisted Pair Cable Pinouts T...

Страница 29: ...e LEDs in FIG 16 provide information for the DXLink connector NOTE If the RJ 45 connector is upside down compared to the one in FIG 16 the yellow LED will be on the right and the green LED on the left The DXLink and HDCP LEDs on the front of the 4K HDMI Wallplate TX shown below indicate details about the wallplate s connection and signal status DXLink LED ON indicates connection to downstream devi...

Страница 30: ...XLink Receiver 1 DXLink input connector Attach a twisted pair cable from the switcher or DXLink Transmitter to the DXLink connector on the Receiver 2 HDMI Out connector Attach the HDMI cable that goes to the destination device 3 ICS LAN 10 100 connector optional Attach a twisted pair cable from this connector to a LAN For NetLinx programming information see page 47 4 USB port optional Connect to a...

Страница 31: ... the last used Scaling Mode LED will be ON In either case the Receiver will continue to hold its output resolution to the last known preferred resolution until a power cycle or reconnection of a sink with a valid EDID On power up without a valid EDID the default preferred output resolution presented will be 3840x2160 30Hz until a different EDID is detected Receiver Modules LED Troubleshooting If t...

Страница 32: ... connected as an independent native NetLinx control port from a networked NetLinx Central Controller IMPORTANT For serial strings to pass through a standalone TX and RX pair in Extender Mode without a NetLinx Master acting as the host DIP switch 2 Toggle must be set to OFF on each Module The RS 232 port labels are relative to the data flow On the Transmitter Module data enters the system at the RX...

Страница 33: ...on the Receiver Module or the connections can be reversed IR03 External IR Receiver Module not included To connect an IR Receiver to a DXLink Module 1 Connect the jack on the IR03 External IR Receiver Module cable FG IR03 to the IR RX port on the Module 2 Run the cable and attach the IR receiver bud so that it has a clear line of sight with the intended remote control device CC NIRC NetLinx IR Emi...

Страница 34: ...ce without altering the signal s resolution NOTE Interlaced and progressive video are supported into Transmitters progressive is only supported out of Receivers unless in Bypass mode which is non scaling Auto Mode At initial power up the Receiver defaults to the Auto scaling option NOTE When the output cable is disconnected from the Receiver or if no EDID can be found on the destination device the...

Страница 35: ...normal operation ON Normal Boot DHCP no server NOTE This state continues until a valid IP address is obtained OFF during light show then normal operation OFF until connected to Master Fast blink continues only during light show then ON until first blink from Master Normal Boot Static IP NOTE This state continues until the device finishes its light show ID Pushbutton Boot and NetLinx LED Behavior I...

Страница 36: ...ing systems with DXLink support are connected via their DXLink ports only video and audio will be passed through the DXLink connection When a DXLink input or output on one switching system determines that it is connected to a DXLink input or output on another switching system the DXLink port will automatically disable all Ethernet power and control on that connection port so that the only things p...

Страница 37: ...P Mode will not function until the 3 Toggle on the DIP switch is set to ON see page 26 The 3 Toggle must be ON before the device is accessible via SEND_COMMANDs DHCP Mode requires a connection to a network with a DHCP server located on it This connection can be either indirect or direct Indirect connection In the case of an Enova DGX Digital Media Switcher or a Solecis 4K Digital Switcher Endpoint...

Страница 38: ...very mechanism for DXLink Modules in the rare occurrence that these units move from online to offline status for an extended period of time The recovery mechanism monitors the ICSP connection between the DXLink Module and the Master and is not armed until the Module is brought online Entering an offline state triggers an internal timer in the Module which after 5 continuous minutes in the offline ...

Страница 39: ...odel with last 7 digits of serial Master Connection Mode NDP For details see page 14 Master URL for TCP and UDP URL modes blank Master Connection Port Number for TCP and UDP URL modes 1319 Friendly Name blank NOTE If the Friendly Name is non blank both Friendly Name and Location are concatenated to make NDPSTRING2 otherwise NDPSTRING2 is generated from the unit s serial number Location blank Store...

Страница 40: ...configuration see page 41 The default dynamic DHCP address is 169 254 2 2 The ID Pushbutton can be used to toggle between the DHCP and Static IP Modes To toggle between DHCP and Static IP Modes 1 Once the Module has booted up press and hold the ID Pushbutton until the Control NetLinx LEDs toggle back and forth in unison approximately 10 times 2 Release when it starts to blink faster When the Pushb...

Страница 41: ...ushbutton is held until the Control NetLinx LEDs toggle back and forth in unison approximately 10 times then released when the faster blinking starts the Module will reset to its factory default settings which affect the parameters but not the firmware version Factory Parameters Default static IP address of 192 168 1 2 Default dynamic DHCP address of 169 254 2 2 Default device number of 0 NDP mode...

Страница 42: ...eased rate all LEDs go to solid on 2 Upon release of the ID Pushbutton the Module executes the following actions a Restores itself to its factory firmware image b Resets to factory default parameters Deletes all IRL files stored on the device Resets to the default static IP address of 192 168 1 2 and default DHCP address of 169 254 2 2 Resets to the default device number of 0 when bound to a Maste...

Страница 43: ... 2 Verify that you have the latest version of NetLinx Studio on your PC If the version is not the latest Use the Web Update option in NetLinx Studio s Help menu to obtain the latest version Or Go to www amx com and login as a Dealer to download the latest version 3 Download the applicable IRL file from www amx com Partners Search Devices to your PC 4 Verify the following a Verify that an Ethernet ...

Страница 44: ...nx Studio is used to map IRL files to DXLink Modules The instructions below assume that the preparations on the previous pages have been completed To send an IR Library IRL file to a Module 1 In NetLinx Studio select Tools File Transfer to open the File Transfer dialog box 2 Click Add to open the Select Files for File Transfer dialog box 3 Open the Other tab if the file you want to transfer is not...

Страница 45: ... mapping information is correct for the selected device IRL files are sent to Port 3 IR Device Port on the Module Refer to the Device Numbering section on page 47 for information on device numbering for the Module If the Module s assigned device number has been changed use the OnLine Tree to determine it 9 Click OK to return to the Select Files for File Transfer dialog box The selected IRL file an...

Страница 46: ...al information on using NetLinx Studio refer to the WebConsole Programming Guide NX Series Controllers available at www amx com Additional IRL Information ICSLan powered devices such as the DXLink Modules are not capable of having their IRL files received via the File Transfer dialog box nor do they support the SEND_COMMAND LOADIRL ...

Страница 47: ... page 53 SERIAL SEND_COMMANDs page 56 Receiver USB SEND_COMMANDs page 57 Common DXLink Receiver SEND_COMMANDs page 58 DXLink System SEND_COMMANDs page 59 SEND_STRING Escape Sequences page 60 NOTE For a listing of all supported Telnet commands see page 69 Device Numbering and Ports Each DXLink Module has its own Device Number which is assigned when the unit is bound to a Master and the following po...

Страница 48: ...ny NetLinx SEND_COMMANDs the DIP switch s 3 Toggle must be set to ON or the device will not be accessible from a NetLinx control system NOTE Since not all devices support both upper and lower case for best results all commands and parameters should be sent in upper case FIG 25 NetLinx Studio OnLine Tree Ports 1 through 7 on DXLink Receiver Channel Function 255 This channel On indicates that the DX...

Страница 49: ...ture for the specified video output port Syntax SEND_COMMAND DEV VIDOUT_BLANK color Variables color BLACK BLUE Example SEND_COMMAND dvRX VIDOUT_BLANK BLACK VIDOUT_BRIGHTNESS Requests the status of the brightness option of the specified video output port Syntax SEND_COMMAND DEV VIDOUT_BRIGHTNESS Example SEND_COMMAND dvRX VIDOUT_BRIGHTNESS Returns a COMMAND of the form VIDOUT_BRIGHTNESS 50 VIDOUT_BR...

Страница 50: ...ow font WHITE white background black font YELLOW yellow background blue font Example SEND_COMMAND dvRX VIDOUT_OSD_COLOR BLACK VIDOUT_OSD_POS Requests the On Screen Display OSD position on the display connected to the specified video port Syntax SEND_COMMAND DEV VIDOUT_OSD_POS Example SEND_COMMAND dvRX VIDOUT_OSD_POS Returns a COMMAND of the form VIDOUT_OSD_POS position VIDOUT_OSD_POS Sets the On S...

Страница 51: ...RX VIDOUT_SCALE MANUAL VIDOUT_SLEEP Requests to see the TMDS sleep has been enabled or disabled Syntax SEND_COMMAND DEV VIDOUT_SLEEP Example SEND_COMMAND dvRX VIDOUT_SLEEP Returns a COMMAND of the form VIDOUT_SLEEP ENABLE VIDOUT_SLEEP Sets the TMDS clock behavior when no output signal on HDMI out Default for VIDOUT_SLEEP is DISABLE Syntax SEND_COMMAND DEV VIDOUT_SLEEP ENABLE DISABLE Example SEND_C...

Страница 52: ...maintains the input aspect ratio while zooming the image to fill the screen in all directions Image data may be lost on the top and bottom or to the left and right of the displayed image Anamorphic This option is used with anamorphic formatted video sources so that images appear correctly on the display DXLink Receiver Audio SEND_COMMANDs DXLink Receiver Audio SEND_COMMANDs are sent to Port 6 Audi...

Страница 53: ... number 0 to 199 channels Example SEND_COMMAND IR_1 CH 18 The IR port on the DXLink RX performs the following Transmits IR signals for 1 IR code 11 The transmit time is set with the CTON command Waits until the time set with the CTOF command elapses Transmits IR signals for 8 IR code 18 Waits for the time set with the CTOF command to elapse If the IR code for Enter IR code 21 is programmed the mod...

Страница 54: ...n the designated port Syntax SEND_COMMAND DEV IROFF Example SEND_COMMAND IR_1 IROFF Immediately halts and clears all IR output signals on the IR port SET BAUD Use to set the IR communication parameters NOTE Before sending the SET BAUD command you must set the IR port to Data mode for the SET MODE command see page 54 NOTE This value is not saved in non volatile memory and is reset to default 9600 N...

Страница 55: ...ansmits the IR code as 3 4 enter SEND_COMMAND IR_1 XCH 343 Transmits the IR code as 3 4 3 enter Mode 1 Example x x x enter SEND_COMMAND IR_1 XCH 3 Transmits the IR code as 0 0 3 enter SEND_COMMAND IR_1 XCH 34 Transmits the IR code as 0 3 4 enter SEND_COMMAND IR_1 XCH 343 Transmits the IR code as 3 4 3 enter Mode 2 Example x x x SEND_COMMAND IR_1 XCH 3 Transmits the IR code as 0 0 3 SEND_COMMAND IR...

Страница 56: ...e time 0 to 10000 1 second Example SEND_COMMAND dvRXRS232 CHARD 10 Sets a 1 millisecond delay between all transmitted characters CHARDM Set the delay time between all transmitted characters to the value specified in 1 millisecond increments Syntax SEND_COMMAND DEV CHARDM time Valid response time 0 to 1000 1 second Example SEND_COMMAND dvRXRS232 CHARDM 10 Sets a 10 millisecond delay between all tra...

Страница 57: ...on volatile memory and is reset to default 9600 N 8 1 at power up Syntax SEND_COMMAND DEV SET BAUD baud parity data stop Valid responses baud 115200 76800 57600 38400 19200 9600 4800 2400 1200 600 300 150 parity N none O odd E even M mark S space data 7 or 8 data bits stop 1 or 2 stop bits NOTE The only valid 9 bit combination is baud N 9 1 Example SEND_COMMAND DEVICE_1 SET BAUD 115200 N 8 1 Sets ...

Страница 58: ... to the right of the Program port on DEVICE_1 NOTE This parameter does not get stored in non volatile memory LEDs are enabled by default at each power up LED EN Enable all LEDs to the right of the Program port default Syntax LED EN Example SEND_COMMAND DEVICE_1 LED EN Enables all LEDs to the right of the Program port on DEVICE_1 REBOOT Reboot the module Syntax REBOOT Example SEND_COMMAND DEVICE_1 ...

Страница 59: ...Link Output Boards for DGX Configuration Software Not required to save A V settings to the receiver These are automatically saved when changes are made Syntax SEND_COMMAND DEV PERSISTAV Example SEND_COMMAND dvRX PERSISTAV FACTORYAV Clears the persisted settings for the Scaler mode resolution aspect ratio policy and audio output type and restores them to their factory defaults The Power On Scaler m...

Страница 60: ...id response time 1 to 255 measured in 100 microsecond increments Example SEND_STRING RS232_1 27 17 10 Sends a break character of 1 millisecond to the RS232_1 device 27 18 0 Clear the ninth data bit by setting it to 0 on all character transmissions Used in conjunction with the B9MON command see page 56 Syntax 27 18 0 Example SEND_STRING RS232_1 27 18 0 Sets the RS232_1 device s ninth data bit to 0 ...

Страница 61: ...id green If the Power LEDs on any of the system s equipment are not illuminated Check the power cords or DXLink RJ 45 connection if using power over the DXLink line Check the power connections on the switcher if using power over the DXLink line Check the power connections on the source and destination devices Important Power Considerations for Enova DGX Systems Local power Local power the desktop ...

Страница 62: ...Wallplate TX as the device does not communicate with or receive control from NetLinx Studio NOTE Before setting up the network we recommend plugging all required Ethernet cables into the network before applying power to the DXLink Modules To set the IP connection and device parameters on a DXLink Module 1 Set the DIP switch on the DXLink Module to 1 and 3 Toggles ON 2 and 4 Toggles OFF 2 Attach th...

Страница 63: ...up until the LEDs blink in unison and then releasing the ID button This will revert the DXLink Module to DHCP mode Start again at Step 1 above Technical Support If this manual has not satisfactorily answered your questions regarding the DXLink Twisted Pair 4K Transmitters and Receivers or they are not operating as expected please contact your AMX representative or technical support Have the serial...

Страница 64: ...Linx devices such as DXLink Receivers The firmware on the Receivers can be upgraded in the field When Receivers are being used in conjunction with a switcher the switcher s integrated Master is used for the KIT file transfer FIG 26 shows a Receiver bound to the Enova DGX 1600 s integrated Master in NetLinx Studio s OnLine Tree Follow the instructions on the top of page 65 to prepare for KIT file t...

Страница 65: ...elect and right click the RX from the context sensitive menu select Network Bind Unbind Device be sure the check box is selected click OK 7 Determine the Device Number assigned to the target Receiver when it was bound For the Device Number location see FIG 26 on page 64 The Receiver is ready for the KIT file transfer Important Upgrade Information CAUTION Upgrading the firmware is a serious action ...

Страница 66: ...r LED blinks during the process for upgrading the firmware this is normal The progress of the upgrade displays in the Upload Status field Status is also indicated in the Status bar at the bottom The success of the upgrade or any errors that occur will be reported If an incorrect file has been selected or if the upgrade has failed the Power LED will briefly illuminate solid green then change to a s...

Страница 67: ...106 0 Copyright AMX LLC 2011 NOTE When security is enabled a user can retry logging in three times before being disconnected for information on setting a username and password see page 68 IMPORTANT If auto setup mode is being used Telnet is the only way to access some of the network settings Also note that some network settings will disable the auto setup feature for auto setup requirements see th...

Страница 68: ...ther the username has been defined or not If the username has been defined this value must be entered However since the password can be set independently of the username it s possible to have a password defined but the username still at its default blank empty string In this case do not enter anything for the username when prompted Simply press Enter which will then present the password prompt Her...

Страница 69: ...ult In the terminal program type Help or a question mark and press Enter to access the Help Menu and display the terminal commands described in the table below Telnet Commands Command Description or Help Display the commands listed in this table DEVICE STATUS Displays device status of a specified device port system D P S NOTE Devices other than the DXLink Receiver itself will be ignored Example de...

Страница 70: ... addressing information displayed is reflective of actual operating values not stored parameters GET CONNECTION Shows the Master connection information Example get connection Connection Settings Mode UDP URL System Number 1 Master IP URL 192 168 44 53 Master Port 1319 Username Password GET DEVICE Displays the device number GET DNS Gets the list of DNS entries Example get dns DNS Servers Domain suf...

Страница 71: ...information messages turned on MSG OFF Extended diagnostic information messages turned off NDP UNBIND Clears the NDP binding to a Master requires reboot to take effect PING ADDRESS Pings an address IP or URL to test network connectivity to and confirms the presence of another networked device The syntax matches the PING application in Windows or Linux Example ping 192 168 29 209 192 168 29 209 is ...

Страница 72: ...nly as applied to Static IP Mode DNS settings in DHCP Mode are received from the DHCP server Syntax SET DNS This command prompts you to enter a Domain Name DNS IP 1 DNS IP 2 and DNS IP 3 Enter Y yes to approve store the information in the Master Enter N no cancels the operation NOTE The device must be rebooted to enable new settings Example SET DNS Enter New Values or just hit Enter to keep curren...

Страница 73: ...ns Example SET TELNET PORT Current telnet port number 23 Enter new telnet port number Usually 23 0 disable Telnet Once you enter a value and press the Enter key you get the following message Setting telnet port number to 23 New telnet port number set reboot the device for the change to take effect NOTE This command requires a reboot to enable new settings IMPORTANT If you set the Telnet port to 0 ...

Страница 74: ...nism to provide the reliability of TCP with the resource efficiency of UDP URL vs NDP vs Auto Determining which connection method to use for Master Connection Mode is essentially a matter of deciding what information the device should use to identify the correct Master to connect to The default mode is NDP the mode can be changed via the SET CONNECTION Telnet command see page 72 URL The device con...

Страница 75: ... then hit keypad 0 then release Alt The standard line feed code is entered decimal 10 Windows will perform an ANSI to OEM conversion on some codes entered this way because of the way Windows handles languages and code pages The following codes are known to be altered but others may be affected depending on the computer s setup Characters 15 21 22 and any characters above 127 This affects both Wind...

Страница 76: ... you change the PC s settings to a static IP address the address must be in the same subnet as the DXLink unit the default static IP address for DXLink Receivers is 192 168 1 2 Important Information for PCs with Multiple Network Access Points If the PC has more than one point of network access multiple NIC cards or wireless networking check to see if one of the connections uses an IP address of 19...

Страница 77: ... Internet Protocol Version 4 TCP IPv4 and click Properties The Internet Protocol Version 4 TCP IPv4 Properties dialog box opens 5 Select Use the following IP address and enter 192 168 1 50 or the IP range of the switcher 6 Press the Tab key on your keyboard to auto fill the Subnet mask field 7 Click OK and click Close IMPORTANT When finished using the PC as a Virtual Master change the setting in t...

Страница 78: ...l Change the Master System Number default 1 range 1 to 65535 b Select the desired IP Address in the Available Connections list this will be the static IP address that the PC was set to in the previous instructions 6 Click Select 7 Click OK to save the changes and close the dialog box The Virtual Master displays in the NetLinx Studio s OnLine Tree IMPORTANT When transferring files via a Virtual Mas...

Страница 79: ...nd remains in that mode until the ID Pushbutton is used to set it again The DXLink Module automatically reboots to complete the process To assign a device number and set the connection type 1 From the Tools menu in NetLinx Studio select Telnet Session The TELNET Communication Selection dialog box opens 2 Click the New button The New Telnet Address dialog box opens 3 Enter the default static IP add...

Страница 80: ...e to a DXLink Transmitter or from a DXLink Receiver to a destination device The following table provides cable pinout details for HDMI connections FIG 27 HDMI pinout information and connector pins NOTE DVI to HDMI cables may be required for particular system needs see page 81 HDMI Connector Cable Pinout Pin Signal Assignment 1 TMDS Data 2 2 TMDS Data 2 Shield 3 TMDS Data 2 4 TMDS Data 1 5 TMDS Dat...

Страница 81: ...to HDMI cable adapter DVI Connector Pinout DVI Input Pin Signal Name DVI Output Pin Signal Name 1 Data 2 1 Data 2 2 Data 2 2 Data 2 3 Gnd 3 Gnd 4 n c 4 n c 5 n c 5 n c 6 DDC CLK 6 DDC CLK 7 DDC Data 7 DDC Data 8 n c 8 n c 9 Data 1 9 Data 1 10 Data 1 10 Data 1 11 Gnd 11 Gnd 12 n c 12 n c 13 n c 13 n c 14 5 VDC in 14 5 VDC out 15 Gnd 15 Gnd 16 Hot Detect 16 Hot Detect 17 Data 0 17 Data 0 18 Data 0 1...

Страница 82: ...tal Active Pixels Vertical Active Pixels Refresh Hz Comments Video Standard 640x480 60 640 480 60 VESA DMT 640x480 72 640 480 72 VESA DMT 640x480 75 640 480 75 VESA DMT 800x600 60 800 600 60 VESA DMT 800x600 72 800 600 72 VESA DMT 800x600 75 800 600 75 VESA DMT 1024x768 60 1024 768 60 VESA DMT 1024x768 70 1024 768 70 VESA DMT 1024x768 75 1024 768 75 VESA DMT 1280x720 50 1280 720 50 720p CTA 861 12...

Страница 83: ...8x576p 50Hz 960x576p 50Hz 960 1920 x576i 50Hz 1280x720p 23 24Hz 1280x720p 25Hz 1280x720p 29 30Hz 1280x720p 50Hz 1280x720p 59 60Hz 1280x720p 100Hz 1280x720p 119Hz 1280x720p 120Hz 1920x1080p 23 24Hz 1920x1080i 25Hz 1920x1080p 25Hz 1920x1080i 29 30Hz 1920x1080p 29 30Hz 1920x1080p 50Hz 1920x1080p 59Hz 1920x1080p 60Hz 2560x1080p 50Hz 2560x1080p 60Hz 3840x2160p 23 24Hz 3840x2160p 29 30Hz 3840x2160p 50Hz...

Страница 84: ...0 120Hz 848x480 60Hz 960x600 60Hz 1024x576 60Hz 1024x640 60Hz 1024x768 60Hz 1024x768 120Hz 1064x600 60Hz 1152x720 60Hz 1152x864 60Hz 1224x768 60Hz 1280x720 60Hz 1280x768 60Hz 1280x768 120Hz 1280x800 120Hz 1280x960 60Hz 1280x1024 60Hz 1360x768 60Hz 1360x768 120Hz 1400x1050 60Hz 1440x900 60Hz 1536x960 60Hz 1600x1000 60Hz 1600x1200 60Hz 1680x1050 60Hz 1704x960 60Hz 1728x1080 60Hz 1800x1350 60Hz 1864x...

Страница 85: ...z 1064x600 50Hz 1064x600 60Hz 1064x600 75Hz 1064x600 85Hz 1152x720 50Hz 1152x720 60Hz 1152x720 75Hz 1152x720 85Hz 1152x864 60Hz 1224x768 50Hz 1224x768 60Hz 1224x768 75Hz 1224x768 85Hz 1280x720 50Hz 1280x720 60Hz 1280x720 75Hz 1280x720 85Hz 1280x768 50Hz 1280x768 60Hz 1280x768 75Hz 1280x768 85Hz 1280x800 50Hz 1280x800 75Hz 1280x800 85Hz 1280x960 50Hz 1280x960 60Hz 1280x960 75Hz 1280x960 85Hz 1280x1...

Страница 86: ...t below can only be set via the Enova DGX Switcher when the DXLink Receiver is being used directly from a DXLink output board 640x350 85Hz 640x400 85Hz 640x480 60Hz 640x480 72Hz 640x480 75Hz 640x480 85Hz 720x400 85Hz 800x600 56Hz 800x600 60Hz 800x600 72Hz 800x600 75Hz 800x600 85Hz 848x480 60Hz 1024x768 43Hz 1024x768 60Hz 1024x768 70Hz 1024x768 75Hz 1024x768 85Hz 1152x864 70Hz 1152x864 75Hz 1152x86...

Страница 87: ...hen instructed to do so by Technical Support or an electrical technician Items Required Phillips 1 screwdriver 6 foot ground wire with ring terminal ends Attaching a Ground Wire to a Common Earthed Ground Connect the running end of the ground wire fixed end attached to DXLink Module or Wallplate to a common earthed ground ideally referenced to the Enova DGX Switcher IMPORTANT If one DXLink Transmi...

Страница 88: ...positioned so that it does not interfere with any of the connectors 5 Attach the ground wire to a common earthed ground see Attaching a Ground Wire to a Common Earthed Ground on previous page 6 Continue the installation process or reapply power to the unit FIG 30 Position ground wire away from connectors Correctly positioned ground wire ...

Страница 89: ...uration of equipment supports USB HID between endpoints Serial and IR Control is only supported between modules not wallplate and module pairs see the DXLink Twisted Pair Transmitters Receiver Hardware Reference Manual Compatibility with Enova DGX DXLink Twisted Pair Input and Output Boards NOTE 4K HDMI Wallplate TX and 4K RX are compatible with Enova DGX DXLink Twisted Pair Input and Output Board...

Страница 90: ... Hardware Capabilities Receiver Hardware Capabilities DX TX DX TX WP DX TX DWP DX TX DWP 4K 4K Signal Support Local Power DXLink PoE Power USB Program Port ID Pushbutton HDMI Input Port HD 15 Input Port Stereo Audio Input Port Digital Audio Input Port USB HID Host Port Reset Button DIP Switches ICS LAN 10 100 Port Serial Communication Support IR Communication Support DX RX DX RX 4K 4K Signal Suppo...

Страница 91: ...egistered trademarks of their respective companies AMX does not assume responsibility for errors or omissions AMX also reserves the right to alter specifications without prior notice at any time The AMX Warranty and Return Policy and related documents can be viewed downloaded at www amx com 3000 RESEARCH DRIVE RICHARDSON TX 75082 AMX com 800 222 0193 469 624 8000 1 469 624 7400 fax 469 624 7153 La...

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