Troubleshooting
Issue 1: No sound coming from any speakers
• Ensure Center Channel is powered on.
• Ensure Center Channel power cord is securely
connected.
• Plug a different device into the electrical outlet to
verify that the outlet is working correctly.
• Ensure mute is off and volume is not set to zero.
• Ensure correct source is selected.
• Ensure source cord is plugged in.
• If using HDMI ARC, ensure it is connected to
the correct HDMI port on the TV.
• If problem persists, try another source or
different audio content.
• Check TV settings for audio output. Sometimes it
may be sending audio through optical when you
are connected to HDMI or vice versa.
• If using Bluetooth, ensure that the volume on your
source device is turned up and that the device is
not muted.
• After checking all other options, factory reset
system and re-pair (see page 44).
Issue 2: No sound coming from Center Channel
only
• Ensure Center Volume is not turned down all the
way.
• If the audio source is 5.1, sometimes the recorded
audio does not provide content on all channels.
• To check this: Try another source or different
audio content to see if problem persists.
• After checking all other options, factory reset
system and re-pair (see page 44).
Issue 3: No sound coming from Subwoofer and
Sides (couch)
• Ensure Subwoofer is plugged in and powered on.
• Check EQ settings:
• If Quiet Couch is on and volume set very
low, little sound will come from couch.
• On the News Mode, no sound comes from
couch speakers and very little comes from the
Subwoofer.
• Try another source or different audio content to
• see if problem persists.
• After checking all other options, factory reset
system and re-pair (see page 44).
Issue 4: No sound coming from Subwoofer (but
sound is coming from other couch speakers)
If you have any questions about these products, their installation, or their operation, please contact the
Lovesac Customer Love Team at 1-888-636-1223 or [email protected]. You can also visit
www.lovesac.com for additional resources.
• Check EQ settings:
• If Quiet Couch is on and volume set very
low, little sound will come from Subwoofer.
• If the News mode is selected and volume set
very low, little sound will come from the
Subwoofer.
• If the Bass is turned low and volume set very
low, little sound will come from Subwoofer.
• Switch to audio with known bass content.
• After checking all other options, factory reset
system and re-pair (see page 44).
Issue 5: No sound coming from one or more Sides
• Ensure the Side(s) is plugged in (check both ends
of each cable).
• Check EQ settings:
• If Quiet Couch is on and volume set very
low, little sound will come from Side(s).
• If the News mode is selected and volume set
very low, little sound will come from Side(s).
• Try another source or different audio content to
see if problem persists.
• After checking all other options, factory reset
system and re-pair (see page 44).
Issue 6: Distorted sound, poor audio, or echo in the
system
• Check if the TV is playing audio through TV
speakers and StealthTech System.
• Press Mute button on TV.
• TV settings may require you to select output
“speaker”.
• For Bluetooth, ensure the device is within
connection range.
• Move the device closer to the Center Channel,
or remove any obstacle between the device
and the Center Channel.
• Check all cable connections throughout system.
• Try another source or different audio content to
see if problem persists.
• After checking all other options, factory reset
system and re-pair (see page 44).
Issue 7: Bluetooth cannot pair or connect to
Center Channel
• Check if Center Channel is in Bluetooth pairing
mode (see page 29).
• Check if system is connected to another device.
• Disconnect other device or press and hold
Bluetooth button on remote control.
Help & Troubleshooting
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