User’s Manual
TECHNICAL SUPPORT (FAQ)
Q & A FOR GENERAL PROBLEMS
Problem
Reason
Solution
screen display, no sound, indicator
is off.
Power plug is loose, or
power supply isn't
connected.
Check if the power cord is connected
properly.
Image has no color.
1. Saturation is too low.
2. Color system is improper.
1. Enter "PICTURE" setting to increase the
saturation.
Monitor doesn't have sound.
1. Volume is too low.
2. Sound is turned off.
3. Sound system is
improper.
1. Adjust the volume properly.
2. Press the Mute key on the remote
control to turn on the sound.
3. Enter "Auto Volume" setting change
the sound system.
PC doesn't have display, no signal
input.
Signal cable is loose or falls
off.
Check whether the signal cable is loose
or falls off and reconnect the cable.
Remote control distance becomes
short, out of control.
1. The receiver window is
blocked.
2. Battery voltage of the
remote control is too low.
1. Move the object to avoid blocking the
receiver window.
2. Replace the battery.
PC display is blurry.
1. Adjustment is improper.
2. Display mode is improper
1. Use automatic adjustment.
2. Use recommended mode.
PC image offset, can't fit the
screen or beyond the screen.
1. Adjustment is improper.
2. Display mode is
improper.
1. Use automatic adjustment.
2. Use recommended mode.
Can't operate the device.
External factors, such as
lightning and ESD, may
interfere with the normal
operation.
Disconnect the power supply first, and
connect the power supply after about 1-2
minutes, then turn on the Monitor again.
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