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User’s Manual

   

19 

TECHNICAL SUPPORT (FAQ) 

Q & A FOR GENERAL PROBLEMS 

PROBLEM & QUESTION 

POSSIBLE SOLUTION 

Power LED is not on 

*Check if the Power Switch is in the ON position. 
*Power Cord should be connected. 

No Plug & Play 

*Check if the PC system is Plug & Play compatible. 
*Check if the Video Card is Plug & Play compatible. 
*Check if any plug pins on the VGA or DVI 

connector are bent. 

The display is too dark or too bright. 

*Adjust the Contrast and Brightness Controls. 

Picture bounces or a wave pattern is 
present in the picture 

*Move electrical devices that may cause electrical 

interference. 

The power LED is ON (orange) but 
there’s no video or no picture. 

*Computer Power Switch should be in the ON 

position. 

*Computer Video Card should be snugly seated in its 

slot. 

*Make sure monitor’s video cable is properly 

connected to the computer. 

*Inspect monitor’s video cable and make sure none 

of the pins are bent. 

*Make sure computer is operational by hitting the 

CAPS LOCK key on the keyboard while observing 
the CAPS LOCK LED. The LED should either turn 
ON or OFF after hitting the CAPS LOCK key. 

Missing one of the primary colors (RED, 
GREEN, or BLUE) 

*Inspect the monitor’s video cable and make sure that 

none of the pins are bent. 

Screen image is not centered or sized 
properly. 

* Adjust pixel frequency CLOCK and PHASE or 

press hot-key 

( i Button)

Picture has color defects 

(White does not look white) 

*Adjust RGB color or select color temperature. 

The screen resolution needs to be adjusted

*Use win 2000/ME/XP Right click anywhere on 

desktop and select

 Properties

>

Settings

>

Screen 

Resolution

. Use the silder to adjust the reslution 

and click 

Apply.

 

No sound is outputted from monitor’s 
built-in speaker 

*Make sure PC audio output cable is connected to 

screen’s LINE IN port (or AUDIO IN port). 

*Make sure the sound volume adjustment can be 

clearly identified. 

*Make sure the 

System

 > 

Silence

 option in the 

monitor menu is on. 

*While transferring via HDMI port but no sound is 

outputted, it is recommended to select AUDIO 

Содержание HE247

Страница 1: ...OSD V5 9 HE247 HSG 1252 ...

Страница 2: ...the user is encouraged to try to correct the interference by one or more of the following measures Reorient or relocate the receiving antenna Increase the separation between the equipment and receiver Connect the equipment into an outlet on a circuit different from that to which the receiver is connected Consult the dealer or an experienced radio TV technician for help The device complies with Par...

Страница 3: ...nd recycling of industrial technology devices at the end of life These devices contain recyclable materials which can be re decomposed and re integrated into brand new marvels On the contrary other material can be classified to hazardous and poisoned substances We strongly encourage you to contact the provided information to recycle this product For more information please visit www hannsg com ...

Страница 4: ... PACKAGE 7 INSTALLATION INSTRUCTIONS 8 POWER 8 SETTING THE MONITOR ON THE WALL 9 MAKING CONNECTIONS 10 ADJUSTING THE VIEWING ANGLE 10 OPERATING INSTRUCTIONS 12 GENERAL INSTRUCTIONS 12 FRONT PANEL CONTROL 13 HOW TO ADJUST A SETTINGS 15 PLUG AND PLAY 18 TECHNICAL SUPPORT FAQ 19 Q A FOR GENERAL PROBLEMS 19 ERROR MESSAGE POSSIBLE SOLUTIONS 21 APPENDIX 23 SPECIFICATIONS 23 ...

Страница 5: ...ing kit approved by the manufacturer and follow the kit instructions Slots and openings in the back and bottom of the cabinet are provided for ventilation To ensure reliable operation of the monitor and to protect it from overheating be sure these openings are not blocked or covered Do not place the monitor on a bed sofa rug or similar surface Do not place the monitor near or over a radiator or he...

Страница 6: ...you use The LCD screen has effective pixels of 99 99 or more It may include blemishes of 0 01 or less such as a missing pixel or a pixel lit all of the time Due to the nature of the LCD screen an afterimage of the previous screen may remain after switching the image when the same image is displayed for hours In this case the screen is recovered slowly by changing the image or turning off the Power...

Страница 7: ...EPA ENERGY STAR GP Green Product Ergonomic Design Space Saving Compact Case Design CHECKING THE CONTENTS OF THE PACKAGE The product package should include the following items LCD Monitor Cables and User manual Power Cord Warranty Card optional Quick Start Guide User s Manual optional VGA Cable Audio Cable optional DVI Cable optional ...

Страница 8: ...AL 1 Flip over the monitor so that it is upside down 2 2 After loosen the screw then press the 3 clips on the base that holds the monitor in place 3 Gently press and hold the 3 clips while pulling the base from the monitor unit they are unattached Note For the first time installation the screw must loosen before attaching the monitor to the base POWER POWER SOURCE 1 Make sure that the power cord i...

Страница 9: ...t using the 4 mount holes on the back and center of the Monitor Note Please read the instructions of your specific wall bracket to properly wall mount the Monitor The pitch of the mounting holes is 100mm horizontally and 100mm vertically The screws type required is metric M4 10mm length The Monitor stand base can be screwed on a table or a hard surface using the hole on the back of the stand base ...

Страница 10: ... one end of the DVI cable optional to the back of the monitor and connect the other end to the computer s DVI port 3 Connect the audio cable between the monitor s audio input and the PC s audio output green port 4 Plug one end of the AC power cord to the LCD monitor s AC input socket and the other end to Wall outlet 5 Turn on your monitor and computer Figure 2 Connecting to a PC 1 LINE IN 2 VGA In...

Страница 11: ...ld the stand so you do not topple the monitor when you change the monitor s angle You are able to adjust the monitor s angle from 5 to 15 5 15 Figure 3 Monitor Angle NOTES Do not touch the LCD screen when you change the angle It may cause damage or break the LCD screen Be careful not to place fingers or hands near the hinges when tilting the monitor otherwise pinching can result ...

Страница 12: ...the picture can be adjusted to your personal preferences The power cord should be connected Connect the Signal cable from the monitor to the VGA card Press the power button to turn on the monitor The power indicator will light up Menu Return Brightness adjustment button Volume adjustment button Auto adjustment Enter Analog Input Models Input source change Enter Digital Input Models Power Button Fi...

Страница 13: ...ctions may very depending on the models This function is only available in models with digital inputs 2 The OSD menu is used as confirmation function during start up 3 Press and hold this button more than 3 seconds will start Auto Adjust function when using VGA input only The auto adjustment function is used to optimize the horizontal position vertical position clock and phase Hotkeys 1 Restore Br...

Страница 14: ...ces such as radiators or air dusts or in a place subject to direct sunlight or excessive dust or mechanical vibration or shock Save the original shipping box and packing materials as they will come in handy if you ever have to ship your monitor For maximum protection repackage your monitor as it was originally packed at the factory To keep the monitor looking new periodically clean it with a soft ...

Страница 15: ...Select the INPUT SETTING option to change between analog VGA or Digital DVI source Enter the option and select Analog or Digital Dual input mode optional AUTO SEARCH From the Signal Selection menu select the AUTO SEARCH option to activate or deactivate the automatic signal search function For DVI HDMI Input only COLOR SETTING WARM NATURE 6500K COOL Adjust the color temperature value of the display...

Страница 16: ...o adjust the sharpness of the display Set the value from 2 to 2 VIDEO MODE Choose VIDEO MODE or PC MODE for video transmission While using HDMI or HDMI to DVI ports for video transmission the video will appear cut off slightly around the edge choose PC MODE to view videos with complete image VIDEO MODE only functions for inputs from HDMI or DVI that supports HDCP video YUV format RESPONSE TIME Set...

Страница 17: ... IN or AUDIO IN port For HDMI Input only VOLUME Select the VOLUME option to change the volume level Enter the option and adjust the level This function applies only to models with incorporated audio By high volume risk of hearing damage exists MUTE Select the MUTE option to switch the function On or Off The availability of this function depends upon the selected model Adjusting the volume while mu...

Страница 18: ...dentity and depending on the level of DDC used communicate additional information about its display capabilities The DDC2B is a bidirectional data channel based on the I C protocol The host can request EDID information over the DDC2B channel THIS MONITOR WILLAPPEAR TO BE NON FUNCTIONAL IF THERE IS NO VIDEO INPUT SIGNAL IN ORDER FOR THIS MONITOR TO OPERATE PROPERLY THERE MUST BE A VIDEO INPUT SIGNA...

Страница 19: ... Make sure computer is operational by hitting the CAPS LOCK key on the keyboard while observing the CAPS LOCK LED The LED should either turn ON or OFF after hitting the CAPS LOCK key Missing one of the primary colors RED GREEN or BLUE Inspect the monitor s video cable and make sure that none of the pins are bent Screen image is not centered or sized properly Adjust pixel frequency CLOCK and PHASE ...

Страница 20: ... monitor 3 If the recommended display resolution is not working try the second recommended display resolution 1 2 35 56cm 14 16 9 1366 768 60Hz 1366 768 50Hz 39 6cm 15 6 16 9 1366 768 60Hz 1366 768 75Hz 40 64cm 16 16 9 1366 768 60Hz 1366 768 50Hz 43 2cm 17 16 10 1440 900 60Hz 1440 900 75Hz 47cm 18 5 16 9 1366 768 60Hz 1366 768 75Hz 48 3cm 19 5 4 1280 1024 60Hz 1280 1024 75Hz 48 3cm 19 16 10 1440 9...

Страница 21: ... 70 004 4 640 480 67Hz 35 000 66 667 5 640 480 72Hz 37 861 72 809 6 640 480 75Hz 37 500 75 000 7 720 400 70Hz 31 469 70 087 8 800 600 56Hz 35 156 56 250 9 800 600 60Hz 37 879 60 317 10 800 600 72Hz 48 077 72 188 11 800 600 75Hz 46 875 75 000 12 832 624 75Hz 49 725 75 000 13 1024 768 60Hz 48 363 60 004 14 1024 768 70Hz 56 476 70 069 15 1024 768 75Hz 60 023 75 029 16 1152 870 75Hz 68 681 75 062 17 1...

Страница 22: ...60Hz 67 500 60 000 Video mode MODE RESOLUTION 1 640 480p 60Hz 2 720 480p 60Hz 3 720 576p 50Hz 4 1280 720p 60Hz 5 1920 1080i 50Hz 6 1920 1080i 60Hz 7 1920 1080p 50Hz 8 1920 1080p 60Hz We ensure that the monitor can be lighted under interlace signal mode but we can not guarantee the image quality ...

Страница 23: ... Power 1 5W rms Per channel Input Terminal VGA DVI optional Maximum Screen Size Hor 521 3mm Ver 293 2mm Power Source 100 240V 1 0A 50 60Hz Environmental Considerations Operating Temp 5 to 35 C Storage Temp 20 to 60 C Operating Humidity 20 to 85 Dimensions 560 8 W 399 3 H 219 8 D mm 22 1 W 15 7 H 8 7 D Weight NW 4 5 kg 9 9 lb The above specification is subject to actual product specification and is...

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