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OMNISWD
®
USER MANUAL
23
COPYRIGHT © 2017, ACCELERATED CARE PLUS CORP., ALL RIGHTS RESERVED
TROUBLESHOOTING
The following table lists OmniSWD
®
problem symptoms and possible areas to check for the problem causes. If these
suggested measures do not correct the machine malfunction, call your ACP Customer Support representative.
PROBLEM
CAUSE
REMEDY
Unit will not power on
Power Cord not plugged into the
unit or AC outlet
Verify the power cord is connected and check that the
cord is not frayed/damaged
Verify AC outlet is functional
APPL message is
displayed on the unit
The drum inductive applicator is
not connected to the generator
unit
Verify that the drum inductive applicator connector is
plugged into the back of the main unit.
If the connector is plugged in properly, cycle power to
see if the error resolves. If not, contact ACP Customer
Support at (800) 350-1100
FAIL message is
displayed on the unit
There is an internal failure in the
unit
Contact ACP Customer Support at (800) 350-1100
HOT message is
displayed on the unit.
The output power may be out of
appropriate calibration range
Contact ACP Customer Support at (800) 350-1100
Treatment will not start
No program selected
Select desired treatment program and touch START
button
Patient cannot detect
output, when unit is ON
and treatment is running
drum inductive applicator is not
emitting output
Use power meter to determine if unit has failed or is
operating incorrectly. Retune the unit with the knob on
the drum for maximum forward power.
If LED is illuminated, discontinue treatment and test
patient for impaired sensation over treatment area
If LED does not illuminate properly, contact ACP Customer
Support at (800) 350-1100
Patient has impaired sensation
over treatment area
Verify Calibration Accuracy
If clinicians are to give prescribed therapeutic doses of shortwave with reasonable accuracy, the machine used is
required to meet the equipment performance standards (21 CFR 890.5290) instituted by the Food and Drug
Administration. Periodic calibration of treatment parameters having a direct influence on the physiological effect of
shortwave on tissue, i.e., power output, and time accuracy, is a significant part of this regulation. It is therefore
suggested that the output be verified at the beginning of each treatment or as applicable to local facility protocols.
The OmniSWD
®
has an integrated output meter built in for the purpose of verifying the output.
ACP Customer Support
For repair or service of ACP products and accessories, please call (800) 350-1100 and follow the prompts. Normal
hours of operation are 6:00am to 5:00pm Pacific Standard Time. After hours, please leave a message and your call
will be returned during the next scheduled workday.