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4.1.1. Communication Errors

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4.1.2. Flash Corruption Errors

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4.2. HiPro card reader Messages

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4.2.1. Successful Transaction Messages

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4.2.2. Other Transaction Messages

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4.2.3. Error Transaction Messages

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4.2.2. Updating Messages

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4.2.3. Administration Messages

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5. Getting Support

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Содержание HiPro

Страница 1: ...HiPro Card Reader User Guide...

Страница 2: ...tions 10 2 3 Security 11 3 HiPro card reader User Guide 12 3 1 Connecting Your HiPro card reader 12 3 2 Transactions 12 3 2 1 Chip Pin 12 3 2 2 Chip Signature 12 3 2 3 Fallback to Magnetic Stripe 13 3...

Страница 3: ...HiPro card reader Messages 22 4 2 1 Successful Transaction Messages 22 4 2 2 Other Transaction Messages 23 4 2 3 Error Transaction Messages 24 4 2 2 Updating Messages 28 4 2 3 Administration Messages...

Страница 4: ...ader and make your first transaction 1 1 WHAT S IN THE BOX When you receive the box check if the Handpoint seal is still intact It should show you if someone has opened the box before you Inside the b...

Страница 5: ...or a couple of seconds 6 Up down arrows 7 Cancel To cancel transactions when applicable or other actions 8 Back To erase keyed numbers 9 OK To select or confirm actions 10 Magnetic stripe reader Swipe...

Страница 6: ...MV chip reader Insert card with chip into the slot 15 Charging plug Plug in the charging cable USB mini B connector to charge the battery using a USB charger or computer 16 Scanner button Push this to...

Страница 7: ...ed account please get in touch with your provider of the mPOS solution 3 First Time Login When you open the mPOS app for the first time you must sign up with the same e mail you address provided for s...

Страница 8: ...he HiPro card reader will start downloading and installing the update c When the HiPro card reader has finished the message UPDATE COMPLETE will appear d Your card reader will automatically restart 6...

Страница 9: ...ge UPDATING READER appears the HiPro card reader will start downloading and installing the update When the HiPro card reader has finished the message UPDATE COMPLETE will appear 6 When the message INS...

Страница 10: ...ormation and sends it to the POS app via the lightning port 4 The POS app forwards the encrypted transaction information to the Handpoint gateway via an internet connection which processes the transac...

Страница 11: ...he Handpoint system and remotely pushed to your HiPro card reader Display LCD monochrome 128x32 Card readers Landing type smart card reader triple track bi directional magnetic card reader Barcode Sca...

Страница 12: ...iple Data Encryption Algorithm 3DES with a Derived Unique Key Per Transaction DUKPT key management process Each transaction is encrypted with 3DES using a unique key per transaction before being sent...

Страница 13: ...nsactions use the EMV chip reader see 14 in section 1 2 This is an example of what happens in a Chip PIN transaction 1 Transaction is initiated in the POS app on the iPod Touch 2 When message INSERT C...

Страница 14: ...f what happens if a transaction falls back to magnetic stripe 1 Transaction is initiated in the POS app on the iPod Touch 2 When message INSERT CARD appears insert card in the EMV chip reader see 14 i...

Страница 15: ...led for specific acquirers Pin bypass allows the customer to choose if they want to enter pin or not This is an example of what happens in a Chip PIN transaction with pin bypass 1 Transaction is initi...

Страница 16: ...using the keypad use back button to erase and then the keypad to re enter amount if you make a mistake b Press OK button 5 Enter PIN using the keypad and press OK button use back button to erase and t...

Страница 17: ...account type 5 Enter PIN using the keypad and press OK button use back button to erase and then the keypad to re enter pin if you make a mistake 6 When message REMOVE CARD appears remove the card from...

Страница 18: ...The HiPro card reader comes with an in built barcode scanner The scan engine supports 2D barcode scanning as well as all mainstream 1S PDF417 QR Codes QR1 QR2 Micro QR Data Matrix and GS1 DataBar RSS...

Страница 19: ...1 236 Device type USB Mode A connection type Save and Reset Select to save any changes you have made in this sub menu the HiPro card reader restarts Config Reset flash Resets to factory settings next...

Страница 20: ...ult setting OFF backlight off at all times AUTO backlight on only when a transaction has been started from the POS 2 Invert Display changes the display from a black background with white letters to a...

Страница 21: ...this only takes a couple of seconds When the HiPro card reader has finished the message UPDATE COMPLETE appears This is what happens when Handpoint pushes a critical update to your HiPro card reader 1...

Страница 22: ...it Try to turn the HiPro card reader off and on again 1 Make sure that the iPod Touch is fully inserted into the HiPro card reader and the lightning port 2 Turn off the HiPro card reader by pressing a...

Страница 23: ...iPro card reader display text Why it is displayed Required action AMOUNT amountvalue The HiPro card reader needs the cardholder to validate that the correct amount has been used AUTHORISED A transacti...

Страница 24: ...The card is in the HiPro card reader and either the transaction has completed or the HiPro card reader cannot read the chip Please remove the card from the HiPro card reader SALE Indicates that the cu...

Страница 25: ...ssfully No further actions are required HiPro card reader display text Why it is displayed Required action CANCELLED The current operation was cancelled by either the cardholder or the merchant Or the...

Страница 26: ...CK TO MSR The cards chip has failed The data on the magnetic stripe will be used instead Please wait for further instructions on the HiPro card reader display INCORRECT PIN An incorrect PIN was entere...

Страница 27: ...n reached Please wait for further instructions on the HiPro card reader display The HiPro card reader may fall back to signature processing The cardholder needs to contact their bank issuer for instru...

Страница 28: ...chant or the card itself Or a signature was rejected by the merchant No further actions are required UNSUPPORTED CUR A currency has been selected in the POS app that your HiPro card reader has not bee...

Страница 29: ...or the completion of the update process NO UPDATE An update procedure was started but there is no pending update to downlad No further actions are required RESTARTING The HiPro card reader is about to...

Страница 30: ...has entered the administration menu and selected the version information option No further actions are required no ipek loaded No cryptographic keys can be found on the HiPro card reader and the oper...

Страница 31: ...ssue lies the support provider can look up the error message s in the HiPro card reader message List to get more details where and when the error is appearing The error can be coming from Terminal HiP...

Страница 32: ...n types may have various issues such as connectivity driver problems configuration etc Log files Terminal Software Audit log files It is the responsibility of the POS app to fetch logs from the termin...

Страница 33: ...ents as opposed to a full third party POS app NFC Near field Communication is the technology that enables contactless payments P2PE Point to Point Encryption is a security standard established by the...

Страница 34: ...has been approved for using this device so it is not possible to lend the card reader to someone else Can I sell my card reader to someone else No it is advised not to resell your card reader as it i...

Страница 35: ...eipt for each transaction and sends to the POS app The POS app is responsible for showing you and providing you a way to access the receipt e g through text message email or printer depending on the f...

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