7 HAMPTONBAY.com
Please contact 1-844-760-3644 for further assistance.
Care and Cleaning
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Use a dry cloth to clean the doorbell and push button.
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Do not use cleaners or polishes.
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Do not use any fluids on the doorbell or push button.
Troubleshooting
Problem
Possible Cause
Solution
Doorbell does not
sound.
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Doorbell is not receiving
power.
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Make sure the plug-in doorbell has power.
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Push button and doorbell
are not synced.
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Sync the push button and doorbell:
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Press and hold the “Mute” button on the doorbell
for 3 seconds. The doorbell will sound a “Beep-
Beep” and will flash the green light two times.
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Press the push button within 10 seconds. The
doorbell will sound a “Beep-Beep” tone to indicate
the push button is synced.
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Press the push button to ensure operation.
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The chime is muted.
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Press and release the mute button to unmute the
doorbell.
Doorbell does
not work after
installation.
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Doorbell or push button is
mounted on metal or near
metal studs.
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Metal reduces transmission range. Use 1/4 in. to 1/2 in.
(6 to 13 mm) wood shims to move the doorbell or push
button away from the metal surface.
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Doorbell is mounted near
a concrete floor or wall.
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Concrete may reduce range. Move the doorbell away
from the concrete surface.
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Doorbell and push button
are installed too far apart.
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Locate the doorbell closer to the push button.
