Each lane Key has an indicator light. Interpret the lights as follows:
RED (fast flash) = Customer CALLING for service.
GREEN (steady) = Customer in 2-WAY CONTACT with your console
RED (steady) = Customer in 2-WAY CONTACT with another console
GREEN (slow flash) = Customer placed on HOLD from your console
RED (slow flash) = Customer placed on HOLD from another console
Normal operation
To contact customer who is calling or not, press the appropriate LANE key. The lane indicator light for this
lane should light steady green. This indicates 2-way communication is active from your console. Other
consoles in the system will show this lane with a steady red light indicating that another console is
communicating with this lane.
Place the customer on hold by pressing the HOLD key while lane is active from your console. The steady
green light will flash slowly to indicate that you have place customer on hold. Other consoles in the system
will show this lane with a slow flashing red light indicating that another console has placed this lane on hold.
To resume communication with customer placed on hold, from any console in the system, press the LANE
key for the lane that was on hold. The light on your console will light green steady while other consoles in the
system will light this lane steady red.
To end communication with a customer, press the LANE key and indicator will go dark.
To adjust volume while communicating with customer, press the VOLUME keys to adjust. Each press will
make a change to volume in steps
Note: Optionally the audio system can be configured to allow any two consoles to connect to the same lane
simultaneously.
5501 Series
Audio Console
Operator Instructions
