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TROUBLESHOOTING
First try the solutions suggested here to possibly avoid the cost of a service call.
OPERATION
PROBLEM
POSSIBLE CAUSE(S)
SOLUTION
Washer does not
run
There is no electrical power
going to the washer.
Plug the power cord into a
grounded 3 prong outlet.
Circuit breaker tripped or
fuse blown
Reset/Turn on circuit breaker or
replace fuse.
The washer is overloaded
or the wash load is not
balanced.
Laundry may need to be removed
or redistributed to re-balance the
load.
The Delicate cycle was
selected.
The washer pauses during some
cycles for the laundry to soak.
When the soak time ends, the
washer will restart automatically.
The washer lid is open.
Close the washer lid.
Washer lid will
not open
Washer lid is locked.
Press Start/Pause to stop
your washer. It may take a few
moments for the lid lock to
disengage.
WATER
PROBLEM
POSSIBLE CAUSE(S)
SOLUTION
Water flow is
slow or filling
takes a long time
Water inlet faucets are not
fully turned on.
Make sure that the water faucets
are fully turned on.
Water fill hose is kinked.
Make sure the water hoses are
not tangled, kinked, or pinched.
Water
temperature is
too warm or cold
Water heater temperature
is not set correctly.
Hot water needs to be at a
temperature of at least 120ºF
-140ºF (49ºC - 60ºC).
Water inlet hoses are not
connected correctly.
Make sure the inlet hoses are
properly connected (hot to hot
and cold to cold).
Water leaks
Water hose connections
are not tight.
Make sure the inlet hose
connections at the faucets and
washer are tight.
Drain hose connection is
not secure or the hose is
not properly positioned in
the drain.
Make sure the drain hose
connection at the washer is
secure and that the drain hose is
properly positioned at the drain
location.
Undetermined water leaks Call a qualified plumber.
Water will not
drain from
washer
Drain hose is not properly
connected to the washer.
Reconnect drain hose to the
washer.
Drain hose is not
positioned properly.
In order to drain properly, the top
of drain outlet must be at least
39” (99 cm) above the floor.
Sink or drainpipe is
clogged.
Remove blockages from the sink
or drainpipe.
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