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Guidelines
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Do not use excessive force when connecting or disconnecting cables.
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Do not twist or stretch the cables.
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Organize the cables appropriately. For more information, see "
Checklist
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The cable type is correct.
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The cables are correctly and firmly connected and the cable length is appropriate.
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The cables are in good condition and are not twisted or corroded at the connection point.
Technical support
If you encounter any complicated problems during daily maintenance or troubleshooting, contact
H3C Support.
Before contacting H3C Support, collect the following server information to facilitate troubleshooting:
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Log and sensor information:
{
Log information:
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Event logs, HDM logs, and SDS logs in HDM.
−
Logs in iFIST.
{
Sensor information in HDM.
•
Product serial number.
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Product model and name.
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Snapshots of error messages and descriptions.
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Hardware change history, including installation, replacement, insertion, and removal of
hardware.
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Third-party software installed on the server.
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Operating system type and version.
