H-TEK UC842, Руководство пользователя

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Function Key Features Settings
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3. Click Save softkey
You can see the account information which has changed.
Note
：
This feature is not available on all servers. For more information, contact your system
administrator.
ACD (Pending)
ACD feature is often used in offices for customer service, such as call center. The ACD system
handles large volumes of incoming calls from callers who have no need to talk to a specific person
but who require assistance from any of multiple persons at the earliest opportunity. The ACD
feature on the Htek IP Phone allows the ACD system to distribute calls from large volumes of
incoming calls to the registered IP phone users. To use this feature, you should configure an ACD
key in advance.
To configure the ACD via phone interface
1. Press Menu
→
Features
→
Function Keys
→
Line keys as Function Keys
→
line key1(for
example)
2. Select the wanted Line key.
3. Press and or press key to select the ACD.
4. Enter the label in the label field.
5. Select the desired account in the Account field.
6. Press or Save soft key to save the configuration