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22. Returning defective parts.
22.1 Guarantee claims.
To return parts from guarantee claims, they must FIRST have an
approval from GYMNA.
The claim can be presented by means of an ‘ REQUEST RETURN DEFECTIVE
PARTS’ form.
This approval ( RAN = Return Authorisation Number ) is requested at
GYMNA- HQ for each part which you like to send back.
Each defective part must be tagged with a ‘ PARTS RETURN TAG’, which
is filled in correctly, including the RAN number.
22.2 Defective parts.
To return defective parts , they must FIRST have an approval from
GYMNA.
The defective part can be presented by means of an ‘ REQUEST RETURN
DEFECTIVE PARTS’ form.
This approval ( RAN = Return Authorisation Number ) is requested at
GYMNA- HQ for each part which you like to send back.
Each defective part must be tagged with a ‘ PARTS RETURN TAG’, which
is filled in correctly, including the RAN number.
22.3 Filling out the ‘Request Return Defective Parts’ form.
Clearly and completely fill in the ‘ REQUEST RETURN DEFECTIVE PARTS
‘ form.
( see page for an example )
Send this form by fax to following address:
GYMNA SERVICE DEPARTMENT.
BILZEN,
BELGIUM
FAX NO: ++32/510.561
Within two working days you will receive the form back by fax.
You can see that the RAN number has been filled in.
Fill out the number and the rest of the data on the ‘ PARTS RETURN
TAG’ and tag the
defective part. All accepted parts can now be send to the GYMNA
service department.
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