16
Troubleshooting
Issues
Reasons
Solutions
Washing machine
cannot start up
• Check if the door is closed tightly.
• Check if the power plug is inserted
well.
• Check if the water supply tap is
opened.
• Check if the START/PAUSE button is
pressed.
• Check if the POWER button is
pressed.
Door cannot be
opened
• Machine’s safety
protection design is
working.
• Disconnect the power.
Heating fault
• NTC is damaged
and heating pipe is
aging.
• Can normally wash the clothes.
• Contact GVA customer care.
Water leakage
• The connection
between inlet pipe
or outlet hose and
tap or washing
machine is not
tight.
• Drain pipe in the
room is blocked.
• Check and fasten water pipes.
• Clean up outlet hose and ask a
specialized person to repair it when
necessary.
Water is
overflowed from
the bottom of the
machine
• The inlet pipe is
not connected
firmly.
• Outlet hose has
water leakage.
• Fix the inlet pipe.
• Replace the drain hose.
Indicator or
display does not
light
• Power is
disconnected.
• PC board has
problems.
• Harness has
connection
problem.
• Check if the power is shut down and
power plug is connected correctly.
• If not, contact GVA customer care.