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Error or n/a is displayed instead the
measured value
Value n/a is shown a shortly after device restart. If the error code or n/a is displayed
permanently, check if the probes are connected to device correctly. Make sure that probes
are not damaged and are inside operating range. Than perform new search of probes using
TSensor software or web interface. List of error codes:
Error
Code
Description
Note
n/a
-11000
Value is not available.
Code is shown after device restart or when channel is
not enabled for measurement.
Error 1
-11001
No probe was detected on
measurement bus.
Make sure that probes are connected properly and
cables are not damaged.
Error 2
-11002
Short circuit on measurement
bus was detected.
Please make sure that cables of probes are not damaged.
Check if correct probes are connected. Probes
Pt100/Pt1000 and Ni100/Ni1000 cannot be used with
this device.
Error 3
-11003
Values cannot be read from
probe with ROM code stored
in device.
According ROM code on probe label please make sure
that is connected proper probe. Please make sure that
cables of probes are not damaged. Probes with new
ROM code is necessary detect again.
Error 4
-11004
Communication error (CRC). Make sure that cables of probe are not damaged and
cables are not longer than is allowed. Make sure that
cable of probe is not located near the source of EM
interferences (power lines, frequency inverters, etc.).
Error 5
-11005
Error of minimal measured
values from probe.
Device measured lower or higher values than is allowed.
Please check place of probe installation. Make sure that
probe is not damaged.
Error 6
-11006
Error of maximal measured
values from probe.
Error 7
-11007
Power supply error at
humidity probe or
measurement error at
temperature probe
Contact technical support. Please send together with
issue description the diagnostic file \diag.log.
Error 8
-11008
Voltage measurement error at
humidity probe.
Error 9
-11009
Unsupported probe type.
Please contact technical support of local distributor to
get firmware update for the device.
I forgot the password for setup
Please reset device to factory defaults. Procedure is described at following point.