41 / EN
Washing Machine / User‘s Manual
8
Troubleshooting
Programme cannot be started or selected.
•
Washing machine has switched to self protection mode due to a supply problem (line voltage, water
pressure, etc.). >>>
Press and hold Start / Pause button for 3 seconds to reset the machine to factory
settings. (See "Cancelling the programme")
Water in the machine.
•
Some water might have remained in the product due to the quality control processes in the production.
>>>
This is not a failure; water is not harmful to the machine.
There is water leaking from the bottom of the machine.
•
Likely problems with hoses or the pump filter. >>>
Be sure the seals of the water inlet hoses are securely
fitted. Attach the hose to the tap tightly.
•
Pump filter might not be closed fully. >>>
Check if the pump filter is completely closed.
Machine does not fill with water.
•
Tap is turned off. >>>
Open the taps.
•
Water inlet hose is bent. >>>
Correct the hose.
•
Water inlet filter is clogged. >>>
Clean the filter.
•
The loading door is ajar. >>>
Close the loading door.
Machine does not drain water.
•
Water drain hose might be clogged or twisted. >>>
Clean or flatten the hose.
•
Pump filter is clogged. >>>
Clean the pump filter.
Machine vibrates or makes noise.
•
Machine might be standing unbalanced. >>>
Adjust the feet to level the machine.
•
A hard substance might have entered into the pump filter. >>>
Clean the pump filter.
•
Transportation safety bolts are not removed. >>>
Remove the transportation safety bolts.
•
Laundry quantity in the machine might be too little. >>>
Add more laundry to the machine.
•
Machine might be overloaded with laundry. >>>
Take out some of the laundry from the machine or
distribute the load by hand to balance it homogenously in the machine.
•
Machine might be leaning on a rigid item. >>>
Check if the machine is not leaning on anything.
Machine stopped shortly after the programme started.
•
Machine might have stopped temporarily due to low voltage. >>>
It will resume running when the
voltage restores to the normal level.
Machine directly discharges the water it takes in.
•
Draining hose might not be at adequate height. >>>
Connect the water draining hose as described in the
operation manual.
No water can be seen in the machine during washing.
•
The water level is not visible from outside of the washing machine. This is not a failure.
Loading door cannot be opened.
•
Door lock is activated because of the water level in the machine. >>>
Drain the water by running the
Pump or Spin programme.
•
Machine is heating up the water or it is at the spinning cycle. >>>
Wait until the programme completes.
•
Child lock is engaged. Door lock will be deactivated a couple of minutes after the programme has come
to an end. >>>
Wait for a couple of minutes for deactivation of the door lock.