10
T
roubleshooTing
g
uide
PROBLEM
CAUSE
CORRECTION
1. Timer does not
display time of
day
A. transformer unplugged
A. reconnect transformer
B. no power at outlet
B. repair or use working outlet
C. defective transformer
C. replace transformer
D. defective PC board
D. replace PC board
2. Timer does not
display correct
time of day
A. outlet is on a switch
A. use unswitched outlet
B. power outage
B. reset time of day
C. defective PC board
C. replace PC board
3. No softening/
filtering display
when water is
flowing
A. bypass valve in bypass position
A. put bypass in service position
B. meter cable disconnected
B. reconnect PC board
C. restricted/stalled meter turbine
C. remove meter and check for debris
D. defective meter
D. replace meter
E. defective PC board
E. replace PC board
4. Unit regenerates
at wrong time of
day
A. past power outage
A. reset time of day
B. incorrect time of day displayed
B. reset time of day
C. time of regenerant set incorrectly
C. reset time of regeneration
D. control set at “on 0”
D. check with regeneration time option
in programming
E. control set at “ on 0”
E. check with regeneration time option
in programming
5. “Error” followed
by code #
• “Error” code
1001- unable to
recognize start of
regeneration
• “Error” code
1002-unexpected
stall
• “Error” code
1003-
motor ran too
long
• Timed out trying
to reach next
cycle position
• If other codes
appear contact
factory
A. valve has just been serviced (#1001)
A. press
next
and
regen
for 3 secs. or
momentarily unplug power source
from PC board
B. foreign material stuck in valve (#1002)
B. check piston and spacer stack for
obstruction
C. excessive piston resistance (#1002)
C. replace piston(s) and spacer stack assy
D. piston not in home position (#1004)
D. press
next
and
regen
or momentarily
unplug PC board power
E. motor gears not fully engaged - motor wires
broken - failed motor (#1001)
E. check motor wiring
F. center drive gear reflector dirty or damaged -
missing or broken gear (#1004)
F. replace or clean drive gear(s)
G. drive bracket incorrectly aligned on backplate
(#1004)
G. reset drive bracket
H. PC board is damaged or defective
(#1009, 2001, 4002, 4003, 4004, 4010)
H. replace PC board
I. PC board incorrectly aligned on drive bracket
(#1009, 2001, 4002, 4003, 4004, 4010)
I. reset PC board onto drive bracket
