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Product Support
Providing Information to Grass Valley
If you experience any technical or operational difficulties with a Grass Valley product please
do not hesitate to contact us to request assistance.
There is a lot of information you can give us that will enable us to diagnose your problem
swiftly. Please read the following guidelines, as these suggestions will help us to help you.
Basic Information
•
For Units:
Provide the exact product Model, unit Serial Number and Software
Version information.
Software Application
•
Inputs:
Provide full details of the Input Signals being used including any
references, etc., and where they are being generated.
•
Outputs:
Provide full details of the Output Signals required and how they are being
monitored.
•
System:
Provide a brief description of the system in which your equipment is
currently being used.
Your Contact Details
In addition to the above, remember to provide us with your contact details to enable us to
get in touch with you swiftly:
• Name(s)
• Telephone
• E-mail addresses
• Business address
• Contact Details
Customer Support
For details of our Regional Customer Support Offices, please visit the Grass Valley website
and navigate to Support/Contacts Support.
http://www.grassvalley.com/support
Customers with a support contract should call their personalized number, which can be
found in the contract, and be ready to provide their contract number and details.
