Grandstream Networks UCM6510, Руководство пользователя

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UCM6510 IP PBX User Manual
Version 1.0.20.31
Queue Auto fill enhancement:
In previous UCM firmware, the call queue has a serial type behavior in that the queue will make all waiting
callers wait in the queue even if there is more than one available agents ready to take calls until the head
caller is connected with the member they were trying to get to. The next waiting caller in line then becomes
the head caller, and they are then connected with the next available member and all available members
and waiting callers waits while this happens.
Starting from 1.0.14.x, the waiting callers are connecting with available members in a parallel fashion until
there are no more available members or no more waiting callers.
For example, in a call queue with linear method, if there are two available agents, when two callers call in
the queue at the same time, UCM will assign the two callers to each of the two available agents at the same
time, rather than assigning the second caller to second available agent after the first agent answers the call
from the first caller
Queue Statistics
Along with the mentioned call center features; UCM6510 offers detailed call queue statistics, allowing
system administrators to make informed decisions regarding call distribution and handling.
Figure 191: Call Queue Statistics
Select the time interval along with the queue(s) and agent(s) to get detailed statistics.
Autofill
Toggles the way UCM handles and distributes call traffic