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10
UCM6xxx Voicemail service Guide
On this section users can download and delete voicemails, mark them as read by selecting the voicemail
files and pressing on “
Mark as Read”
. Users can also upload customized voice prompts under “
Voicemail
Prompt
” page and upload a prompt for each status.
Note:
Available greetings are:
Busy:
The corresponding message will be played when the extension is busy.
Unavail:
The corresponding message will be played when the extension is unavailable.
Temp:
Highest priority. If exists, the corresponding message will be played.
Greet:
This is the welcome message played when reaching extension VM.
The priority is “temp > busy/unavail > greet”.
Sounds file must be PCM encoded, 16 bits at 8000Hz mono with mp3/wav format or raw
ulaw/alaw/gsm file with .mp3/.wav/.ulaw/.alaw/.gsm suffix. The file size must be less than 5MB.
Figure 4: Voicemail prompt customization
From an External Device
Users can also access the voicemail management system from an external device, this can be achieved
by navigating to
Call Features
Voicemail
Voicemail
and enable Voicemail Remote Access.
