FR601-INS-LAB-RevC20 18
Heat and Massage Unit Troubleshooting Guide
The cables and connections need to be validated. This will require the services of a
maintenance person and a clear working area.
1. INSPECTION: Perform the following checks. If a working recliner of the same model is
available, use it for comparison.
a) Is the AC cord properly connected to the power supply? Is the cable from the power
supply to the control module junction box in place?
b) With the power supply AC cord plugged into a live AC outlet, does the small light to
the left of the white seat symbol (located on the switch) light up when the switch is
pressed repeatedly or is there any indication of massage operation?
WARNING: Disconnect the power cord from the AC outlet before performing the
following steps!
c) Is there any sign of external damage to the handheld pendant or wire?
d) Is there any sign of external damage to the recliner?
e) Do any of the cables show any sign of damage or pinch points?
f) Are all cable connections to the control module in place? Are the connectors fully
engaged?
g) Are any of the connectors damaged?
h) Are the wires within the connectors attached to the pins? Each wire may have to be
tugged lightly to check if the wire is still crimped to the pin.
4. POST-INSPECTION:
a) If improper or loose connections are found, reconnect them firmly (unless a loose
wire has been found). Plug the power supply AC cord into a live wall socket and
operate the unit through all functions.
b) If the handheld pendant or wire is damaged, notify Graham-Field so that a handheld
pendant can be sent for replacement.
c) If damage to any other electrical cable or component, or disconnected wires are
found, please notify Graham-Field.
5. ACTIONS:
a) If full operation is restored, please advise Graham-Field of your successful outcome.
b) If the fault cannot be corrected by simple re-connection, please inform Graham-Field
of the results of your inspection in detail so that we may determine the appropriate
action to be taken.
If you have any questions about the setup and / or operation of the Heat and Massage Unit,
call the Graham-Field Technical Support Group at 1.770.368.4700.
