5.Troubleshooting
Below the table of contents are generally common problems and solutions, you can also
contact your local service provider for more technical support.
Problems
Possible Reasons
Solution and Suggestion
Power indicator
not “ON”
Plug to AC outlet and
plug to printer not well
connected.
Check power connector
and AC outlet if plugs are
correctly connected.
Printer power not turned on
Turn on power switch
Print head not well closed
Close print head by pressing
whole print head mechanism
Label paper end
Change new label paper
Label paper improperly
installed
Refer to Print media loading
steps in User Manual to
re-install paper.
Gap sensor detection error
Adjust paper specification and
print again
Label paper jammed
Clear jammed paper
Cable improperly
connected
Reconnect the cable
If connecting with Serial cable :
1.Change a new cable.
2.Check if Pin configuration in cable
two sides are matching each other;
3.Make sure the baud rate setting in
PC and
If connecting with USB cable
1.Check if choose USB virtual port
in driver of computer. Please try
and print if many virtual ports are
exited.
2.Change new cable if necessary.
3.Clean print head and print
again.
4.Print density setting wrong.
5.Re-connect print head cable.
6.Check if the motor cable
connected properly.
7.Check if there is PRINT command
at the end of printing file; or if
there is CRLF command at the end
of every line.
printer are the same.
Not printing
Pin configuration in
cable two sides are not
matching each other
11
4. DIP switch function
NO