GoPro HERO 7 BLACK, Руководство по установке и устранению неисправностей

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CONTENT
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CHOPPY PLAYBACK
PROBLEM: The customer’s video skips, is not smooth or will not play back at all.
POSSIBLE CAUSES:
The customer’s computer is unable to process HD video.
HOW TO FIX IT:
Ask the customer how they’re playing back videos.
• Videos should always be copied to a computer. When played back from an SD card the connection
is not as strong, and it can cause choppiness.
Ask the customer what kind of computer they have and how old it is.
• Verify whether the customer’s computer meets the minimum system requirements for HD playback.
• Recommend VLC Media Player to help play the video.
- VLC Media Player is a free program that doesn’t take many computer resources. VLC Media
Player can be downloaded here:
videolan.org
Identify resolution and frame rate settings.
• Be sure that your computer is running the latest version of its operating system.
• Download and install the Quik desktop app from gopro.com/apps or use an SD card reader or
adapter to copy the files to a computer.
• Suggest the customer record in lower resolutions like 1080p or 1440p 60fps.
• Suggest the customer plug the camera into a TV with an HDMI connection and test the playback.
Choose the right video compression (HERO7 Black only).
• Swipe down on the touch screen to access then Dashboard. Tap Preferences > General >
Video Compression.
• HEVC: High Efficiency Video Coding (HEVC) reduces file sizes for maximum storage.
The customer’s playback device must be HEVC compatible for smooth playback.
• H.264 + HEVC: Uses H.264 to maximize compatibility with older devices and HEVC for
advance settings.
If the customer continues to have trouble with video playback after plugging into a TV or using VLC media
player, recommend they reach out to GoPro Support to help them with playback.