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2019  |  Confidential and Proprietary | Do not distribute

This is your comprehensive guide to installing the Nest Cams
Don’t have time to read through the steps? Go to the Additional Resources section to 

watch the installation videos for each Nest Cam. 

CONNECT CAMERA TO THE APP AND WI-FI

Important: Confirm with the customer that the live feed is coming through crystal clear from 

Nest Cams chosen location. Walk it up the ladder or hold it in place and have the customer check 

the feed on their device. If signal strength is weak, look for another acceptable location or take 

the opportunity to talk to the customer about the benefits of full home mesh-wifi coverage 

provided by Google Wifi.

Step 1: Start with the Nest app

Confirm the phone or tablet is connected to the same Wi-Fi network as the camera
If customer is new to Nest:

Download the app from the 

Apple App Store 

or 

Google Play

.

Open the app and create an account.

Tap Add New      on the Nest app home screen.

If customer already owns a Nest product:

Tap Settings       in the top right corner of the app home screen.

Select Add product      .

Step 2: Scan the QR code and pick location name

The app will ask you to scan the camera’s QR code with the phone. You can also simply tap Continue without 

scanning and enter the camera’s serial number and entry key instead. These numbers are next to the QR code.
The app will then ask you to pick a location name from a list, or type in your own by selecting Custom at the bottom.
Important: Have the customer write down the serial number and entry key, and save this information with their 

important documents or use an online storage service like Google Drive. Having these numbers on-hand will be a 

big help when troubleshooting.

Installation guides

Step by step

Содержание Nest Cam IQ outdoor

Страница 1: ...Nest cameras Nest Pro Guide 2019 Confidential and Proprietary Do not distribute...

Страница 2: ...ily of Nest Cam for security inside and out Hey there Got Feedback Tell us what you think here Section Page Technical specs See all the details that make up Nest Cams 5 Installation guides A step by s...

Страница 3: ...idential and Proprietary Do not distribute Find out all the details and technical specs for the Nest Cam Family Nest Cam IQ outdoor Nest Cam IQ indoor Nest Cam outdoor Nest Cam indoor Meet the Nest Ca...

Страница 4: ...prietary Do not distribute Google Nest Cam IQ outdoor Wall plate Outdoor power cable Indoor power adapter Hex key Screws Cable clips Wall anchors Installation Guide What s in the box 3 7 in 3 7 in Mee...

Страница 5: ...5 4 2 4GHz Bluetooth Low Energy Requirements Working broadband internet connection with at least 2 Mbps upload speed recommended Requires a compatible phone or tablet with the free Nest app and Blueto...

Страница 6: ...Do not distribute Nest Cam IQ indoor Google Nest Cam IQ indoor Power adapter Power cable Wall mount Drywall anchors Drywall screws Cable clips with nails Quick Start Guide What s in the box 2 9 in 4...

Страница 7: ...ergy Requirements Working broadband Wi Fi internet connection with at least 2 Mbps upload speed DSL may not qualify Compatible phone or tablet with the free Nest app and Bluetooth 4 0 Some phones tabl...

Страница 8: ...o not distribute Google Nest Cam Outdoor Mounting magnet Camera wall plate Power adapter Adapter wall plate Nest screws Wall anchors Cable clips Installation Guide Welcome Guide What s in the box 2 8...

Страница 9: ...ith the free Nest app and Bluetooth 4 0 Or set it up from your computer using USB and a web browser For more info visit nest com requirements At 720p each camera requires 200 Kbps to 500 Kbps of uploa...

Страница 10: ...nd Proprietary Do not distribute Google Nest Cam Indoor Stand USB cable Power adapter Wall mounting plate Nest screws Quick Start Guide Window decal Welcome Guide What s in the box 2 9 in 4 5 in Meet...

Страница 11: ...GHz Requires a web browser or a compatible phone or tablet with the free Nest app and Bluetooth 4 0 Some phones tablets and networks do not support 1080p For more info visit nest com requirements At 7...

Страница 12: ...e Wi Fi network as the camera If customer is new to Nest Download the app from the Apple App Store or Google Play Open the app and create an account Tap Add New on the Nest app home screen If customer...

Страница 13: ...urface like a shelf Note Ideally they ll want to place the camera high enough to get a good picture of someone s face as they walk in front of it The 130 wide angle view makes it easy to find a spot w...

Страница 14: ...oles with the flat black side against the wall Screw in the screws The wall mount should now be securely attached to the wall or ceiling Line up the tripod hole on the camera s base and screw the base...

Страница 15: ...lead to damage Then check the camera s video stream with the Nest app Installing the camera on a wall or ceiling with the mounting plate Make sure the location they have picked is close enough to a wa...

Страница 16: ...ndoor power adapter Hex key Power cable strap If you used a drill to put in the screws hand tighten them with a screwdriver This will ensure a secure installation and help prevent over tightening and...

Страница 17: ...t about head height in the chosen location 7 to 10 feet 2 to 3 meters allows for the camera to see people s faces and be close enough to communicate with the speaker and microphone Nest Cam IQ Outdoor...

Страница 18: ...outside of the home but the cable may be exposed inside as you run it to a power outlet The customer will have to conceal the cable once in the home To avoid having an exposed cable run inside the ho...

Страница 19: ...he cable hole Use a or 13 mm bit to drill the center hole Run the cable through the hole in the wall and pull it through the wall plate s center hole until you reach the end of the cable Make sure it...

Страница 20: ...the bottom Use the app s zoom and enhance feature to crop out anything the customer doesn t want Install the cable Secure the cable using the included cable clips You can install as many clips as need...

Страница 21: ...To install the wall plate and cable clips you ll need a Phillips screwdriver and a drill with a 3 32 bit If you ll be using the wall anchors you ll also need a 7 32 masonry drill bit and a hammer Opt...

Страница 22: ...r Important Press the collar all the way in and twist clockwise to lock it This will help ensure a weatherproof seal Plug in the power cable and adapter Make sure there s enough length from the outlet...

Страница 23: ...included wall anchors Use a 7 32 masonry bit to drill holes for the anchors Gently tap each anchor into the wall with a hammer until it s flush with the surface Then attach the wall plate with the sc...

Страница 24: ...re a weatherproof seal Plug in the power cable and adapter Make sure there s enough length from the outlet to the camera You can temporarily run the cable along the path you ve planned for it includin...

Страница 25: ...ther surface to keep it secure and to make it look tidy Install the first cable clip Install the first clip within 6 inches 15cm of the camera This can help secure the camera s position and prevent da...

Страница 26: ...snap the adapter on Install the rest of the cable clips Install the second cable clip close to where the USB ring connects to the power adapter Install the third clip close to the outlet so that the...

Страница 27: ...ether its an error message or a blinking indicator light take care of it right here Solve it If there are potential issues you ll receive error codes or messages on the app To troubleshoot these indiv...

Страница 28: ...tions and tips Solve it Customers need their video streams to be reliable so its important to address any video playback issues It could be something like the Nest app not being up to date a Nest serv...

Страница 29: ...tifications will be sent only once in most cases With a Nest Aware subscription elevate these alerts by setting up Activity Zones This is where customers can specify an area of the camera s view to en...

Страница 30: ...and outdoor elevate your picture quality with HDR which allows you to see crystal clear even in challenging lighting conditions Google Assistant built in Built into the Nest Indoor IQ cam once enable...

Страница 31: ...ard Safely get an immediate look at what may have set off your Nest Secure with Nest Cams Arm and disarm from anywhere in the Nest app Equipped with Google Assistant Controlled via the Nest app See so...

Страница 32: ...19 Confidential and Proprietary Do not distribute Prefer watching videos Take a look at our Nest Cam IQ Outdoor installation video Additional resources Tell us what you thought about this training her...

Страница 33: ...2019 Confidential and Proprietary Do not distribute Prefer watching videos Take a look at our Nest Cam Outdoor installation video Additional resources Tell us what you thought about this training here...

Страница 34: ...Confidential and Proprietary Do not distribute Prefer watching videos Take a look at our video that covers both Nest Cam Indoor camers Additional resources Tell us what you thought about this training...

Страница 35: ...ttps googleretailtraining exceedlms com student path 11806 nest cam family Google Store https store google com us magazine compare_cameras hl en US Google Support https support google com googlenest t...

Страница 36: ...thermostats https store google com magazine compare_thermostats https support google com googlenest topic 9361772 hl en ref_topic 9361189 9371069 7029808 Google Nest Hello Go to GRT https googleretai...

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