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TERMS AND CONDITIONS
Gomez Sim Industries LLC prides itself on its attention to detail and the quality of its products and materials.
We provide this manufacturer’s warranty from the date of purchase for all GSI products for a period of 12 months.
If you believe you have received a defective product, or are experiencing any problems with your product.
Please email us at [email protected]
This warranty strictly does not cover damages that arose from negligence, misuse, modification of any
kind, wear and tear, or not in accordance with product instructions (dropping the product, etc.).
If your product malfunctions or fails to perform, you may be eligible for a free replacement (Terms & Conditions
apply).
To obtain service under this Warranty, please contact our customer support team at info@gomezsimindustries.
com with the following information in order to determine the problem and the most appropriate solution:
Proof of purchase
Photo/Video of the faulty product
Please clearly specify the issue with your purchased item. If the problem cannot be resolved, we will send you
a replacement, or a full refund including all delivery charges.
Please provide a valid proof of purchase in your initial enquiry, such as your order number on our online store,
or a receipt from an authorized retailer. Unfortunately, we cannot offer the warranty to products without proof of
purchase.
Please note, to receive a free replacement, you may be asked to send the faulty product to Gomez Sim Indus-
tries. Full warranty terms & conditions can be found below.
STANDARD ONE YEAR MANUFACTURER WARRANTY
The manufacturer warrants this product to be free from defects in workmanship and materials, under normal use
and conditions, for a period of one (1) year from the original invoice date. Shipping and handling fees are to be
paid for by the customer. The manufacturer agrees, at its option during the warranty period, to repair and defect
in material or workmanship or to furnish a repaired or refurbished product of equal value in exchange without
charge (except for a fee for shipping, handling, packing, return postage, and insurance which will be incurred
by the customer). Such repair or replacement is subject to verification of the defect or malfunction and proof of
purchase as confirmed by showing the model number on original dated sales receipt.
WARRANTY LIMITATIONS
This warranty does not include: Any condition resulting from other than ordinary wear or any use for which
the product was not intended, such as use in rental or commercial use. Any condition resulting from incorrect
or inadequate maintenance or care. Damage resulting from misuse, abuse, negligence, accidents or shipping
damage, dissatisfaction due to buyer’s remorse, normal wear and tear, damages incurred during transportation,
damages incurred during assembly or maintenance, any used, previously displayed items
The Company makes no express warranty or condition whether written or oral and the company expressly dis-
claims all warranties and conditions not stated in this limited warranty. To the extent allowed by the local law of
jurisdictions outside the United States, the Company disclaims all implied warranties or conditions, including any
implied warranties of merchantability and fitness for a particular purpose. For all transactions occurring in the
United States, any implied warranty of condition of merchantability, satisfactory quality, or fitness for a particular
purpose is limited to the duration of the express warranty set forth above. Some states or countries do not allow
a limitation on how long an implied warranty lasts or the exclusion of limitation of incidental or consequential
damages for consumer products. In such states or countries, some exclusions or limitations of this limited war-
ranty may not apply to the Purchaser. For consumer transactions, the limited warranty terms contained in this
statement, except to the extent lawfully permitted, do not exclude, restrict, or modify but are in addition to the
mandatory statutory rights applicable to the sale of this Product to the Purchaser. All warranty claims must be
filed by the consumer to the company. Please retain invoices for a minimum of one year for warranty purposes.
CLAIM PROCEDURES
Claims for defective merchandise must be made within ONE year from invoice date. Claims for missing parts
must be made within 60 calendar days after the merchandise is received. Any claim for defective merchandise
returns must be packed in original packaging. We reserve the right to specify that items be returned to the orig-
inal warehouse for inspection. Pictures are required to claim defective merchandise, along with a copy of the
original invoice. If the claim is justified, the item(s) or part(s) will be repaired or replaced or a credit will be issued.
It is our policy to replace parts whenever possible. This warranty gives you specific legal rights. You may have
other rights, which vary from state to state.
RETURN & REFUND POLICY
You have 30 calendar days to return an item from the date you received it. To be eligible for a return, your item
must be unused and in the same condition that you received it. Your item must be in the original packaging. Your
item needs to have the receipt or proof of purchase.
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