Godex EZ-2000 PLUS, Руководство пользователя

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5-9. Troubleshooting
Problem Recommended Solution
LCD Display shows no message after
power on the printer ‹ Check the power cable
LED light indicates error messages after
printing stops ‹ Check for software setting or program
command errors
‹ Replace with suitable label or ribbon
‹ Check if label or ribbon is all out
‹ Check if label is jammed/tangled up
‹ Check if mechanism is closed (Thermal Print
Head not positioned correctly)
‹ Check if sensor is blocked by paper/label
‹ Check for abnormal cutter function or of no
actions (if cutter is installed)
Printing started, but nothing was printed
on the label ‹ Check if label is placed upside down or if
label is not suitable for the application
‹ Select the correct printer driver
‹ Select the correct label and print type
When printing, label is jammed/tangled
up ‹ Clean the label jam, and if label is stuck on
Thermal Print Head, please remove it by
using soft cloth with alcohol.
When printing, only part of the contents
were printed ‹ Check if label or ribbon is stuck on the
Thermal Print Head
‹ Check if application software has errors
‹ Check if start position setting has errors
‹ Check if ribbon has wrinkles
‹ Check if ribbon supply shaft is creating
friction with the platen roller. If the platen
roller needs to be replaced, please contact
your reseller for more information
‹ Check if power supply is correct
When printing, part of the label wasn’t
printed completely ‹ Check if Thermal Print Head is stained or
dusted
‹ Use internal command “~T” to check Thermal
Print Head can print completely
‹ Check the media quality
The printout is not in desired position ‹ Check if sensor is covered by paper or dust
‹ Check if liner is suitable for use, please
contact reseller for more information
‹ Check if label roll edge is aligned with Label
Width Guide
When printing, page skipping occurs ‹ Check if error occurs on label height setting
‹ Check is sensor is covered by dust
Unclear printout ‹ Check print darkness setting
‹ Check if Thermal Print Head is covered with
glue or stain
When using cutter, label wasn’t cut
straight ‹ Check if label is set up straight
When using cutter, label wasn’t cut
successfully ‹ Check whether label thickness exceeds
0.16mm
When using cutter, label couldn’t feed or
unexpected cutting occurs ‹ Check if cutter is installed properly
‹ Check if Paper Feed Rods are sticky
When using stripper, the function is not
working correctly. ‹ Check if stripper sensor is covered with dust
‹ Check if label is installed properly
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Note
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Your dealer is knowledgeable about GODEX printers, printing software, and your unique system.
Please contact your local dealer for technical support.
EZ-2000+/6000+ User’s Manual
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