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Cadillac CT5 Owner Manual (GMNA-Localizing-U.S./Canada-14584312) -
2021 - crc - 7/7/20
400
CUSTOMER INFORMATION
Customer
Information
Customer Information
Procedure . . . . . . . . . . . . . . . . . . . . . . . 400
Customer Assistance Offices . . . . 402
Customer Assistance for Text
Telephone (TTY) Users . . . . . . . . . 402
Online Owner Center . . . . . . . . . . . . . 403
GM Mobility Reimbursement
Program . . . . . . . . . . . . . . . . . . . . . . . . . 403
Roadside Service . . . . . . . . . . . . . . . . . 404
Scheduling Service
Appointments . . . . . . . . . . . . . . . . . . . 405
Program . . . . . . . . . . . . . . . . . . . . . . . . . 406
Collision Damage Repair . . . . . . . . . 407
Publication Ordering
Information . . . . . . . . . . . . . . . . . . . . . 409
Radio Frequency Statement . . . . . 409
Reporting Safety Defects
Reporting Safety Defects to the
United States Government . . . . . 410
Reporting Safety Defects to the
Canadian Government . . . . . . . . . 410
General Motors . . . . . . . . . . . . . . . . . 410
Vehicle Data Recording and
Privacy
Privacy . . . . . . . . . . . . . . . . . . . . . . . . . . . 411
Cybersecurity . . . . . . . . . . . . . . . . . . . . . 411
Event Data Recorders . . . . . . . . . . . . 411
OnStar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 412
Infotainment System . . . . . . . . . . . . . 412
Customer Information
Customer Satisfaction
Procedure
Your satisfaction and goodwill are
important to your dealer and to
Cadillac. Normally, any concerns with
the sales transaction or the operation
of the vehicle will be resolved by your
dealer's sales or service departments.
Sometimes, however, despite the best
intentions of all concerned,
misunderstandings can occur. If your
concern has not been resolved to your
satisfaction, the following steps
should be taken:
STEP ONE :
Discuss your concern
with a member of dealership
management. Normally, concerns can
be quickly resolved at that level. If the
matter has already been reviewed with
the sales, service or parts manager,
contact the owner of your dealership
or the general manager.
STEP TWO :
If after contacting a
member of dealership management, it
appears your concern cannot be
resolved by your dealership without