Glomex DANUBE NEO R500N, Руководство пользователя и инструкция по установке

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DANUBE “NEO”
(R500N - R500N/DCSS)
ENGLISH
15. TROUBLESHOOTING
When a malfunction of your satellite system
occurs, it is very important to make a rapid check to
understand the nature of the malfunction and, if
possible, to find a remedy.
To analyze a malfunction, it is appropriate to carry
out the following verifications:
- the malfunction has been generated through
human mistake;
- the malfunction is due to a weather problem;
- the malfunction is due to a failure of the
equipment itself or it is caused by an anomaly of
another external appliance, but in some ways
connected to the equipment;
- in which phase the malfunction occurs: upon
start-up, during normal operation, upon shut-
down;
- the malfunction is repeated; if so, according to
what criteria;
- what the malfunction determine from a
functional point of view;
- whether the malfunction produces signals (light
signals) and/or anomalous noise (such as
hissing, buzzing, etc.) and/or anomalous odours
(smell of burning) or not;
- the malfunction interferes with the operation of
other appliances;
- the malfunction is an apparent failure (i.e. it
disappears, for example, by turning off and then
on again the equipment).
The better you are able to answer the above-
mentioned questions, the deeper the malfunction
analysis will be.
The following table analyses the most probable
causes which can lead to malfunctions of your
GLOMEX DANUBE “NEO” antenna. For any
analyzed possible cause, a corrective measure is
proposed, to efficiently solve, as much as possible,
the trouble.
The updated table can be viewed
and downloaded on our website http://
support.glomex.it/.
Anomaly Cause Remedy
1. When the control unit is
turned on the LED turns red
and blinks fast.
- The antenna’s software is
corrupted due to an incorrect
software update.
- Update the control unit
software (file CBOX.HEX)
using the App for the models
that envisage so (paragraph
9.2) or via SD Card following
the instructions given in
paragraph 11
2. The antenna does not operate
(the led on the control unit
does not turn on)
- the fuse is blown - replace the blown fuse with a
new one (see section
“Maintenance”)
- wrong power supply cable
connection
- check the polarity on the
power supply line
- short-circuited coaxial cable - check the correct mounting of
the coaxial cables
- proper failure - contact the Service Centre
- Check the LEDs on the
Antenna Board located under
connector J6. If blinking, the
antenna’s
software is
corrupted due to an incorrect
software update
- Update the control unit
software (file CBOX.HEX)
using the App for the models
that envisage so (paragraph
9.2) or via SD Card following
the instructions given in
paragraph 11