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Service (Customer Care) - United Kingdom and Ireland

Gigaset W570A / LUG UK-IE en / A31008-M2728-L131-1-7619 / appendix_legal_Widex.fm / 4/4/18

Appendix

Service (Customer Care) - United Kingdom and Ireland

Step by step towards your solution with Gigaset Customer Care
www.gigaset.com/service.

Visit our Customer Care pages

Here you will find:

•

Frequently asked questions

•

Free software and user manual downloads

•

Compatibility checks

Contact our Customer Care team

Couldn't find a solution in the FAQs section?
We are happy to help...

... online:

via our contact form on the customer service page

... by telephone:

United Kingdom

Service Hotline: 020 36953111

(local call cost charge)

Ireland

Service Hotline: 0818 200 033

(6.6561 Ct./Call)
Please have your proof of purchase ready when calling.

Please note that if the Gigaset product is not sold by authorised dealers in the national territory the product
may not be fully compatible with the national telephone network. It is clearly specified on the box near the CE
mark for which country/countries the equipment has been developed. If the equipment is used in a manner
inconsistent with this advice or with the instructions of the manual and on the product itself, this may have
implications on the conditions for warranty or guarantee claims (repair or exchange of product).
In order to make use of the warranty, the product purchaser is asked to submit a receipt which proves the date
of purchase (date from which the warranty period starts) and the type of goods that have been purchased.

Questions and answers

Possible solutions are available online at www.gigaset.com/service
In addition, the following overview provides troubleshooting assistance.

The display is blank

•

The handset is not switched on:

Press and

hold

the End call key

.

•

The battery is empty:

Charge the battery or replace it (

You can only hear the person you are speaking to in one ear

•

Move the handset nearer to the hearing system

The device will not charge

•

The handset is not inserted correctly in the charging cradle:

Insert handset correctly

The device turns itself off even though the battery is still 2/3 charged according to the display

•

The contacts/batteries are unclean or corroded

Clean the contacts/batteries or replace the batteries

(

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Содержание WIDEX W570A

Страница 1: ...Gigaset W570A LUG UK IE en A31008 M2728 L131 1 7619 Cover_front_Widex fm 4 4 18 W570A You can find the most up to date user guide at www gigaset com manuals ...

Страница 2: ...Gigaset W570A UK IE A31008 M2728 L131 1 7619 Cover_front_Widex fm 4 4 18 ...

Страница 3: ... The energy efficient WidexLink wireless technology is deployed No additional power is drawn from the hearing aid batteries Transmission in real time You can hold a conversation immediately after you accept a call Compatible with all Widex hearing systems based upon universal chip platform Unique Beyond or newer and featuring the Widex Link technology Premium large button cordless phone that can a...

Страница 4: ...7 Star key Ringers on off press and hold 8 Torch and signal light LED p 39 9 Volume keys for ringtone receiver headset speaker Upper key Setting extra loud during a call p 19 10 Handsfree key p 18 Switch between earpiece and handsfree mode Lights up handsfree activated 11 End call key On Off key End call cancel function go back one menu level press briefly back to idle status press and hold activa...

Страница 5: ...skip to beginning of the current or the previous message Delete key delete the current message during message playback or all old messages in idle status Volume keys adjust volume quieter louder During message playback adjust loudspeaker volume While an external call is being signalled adjust ringer volume During the call Changing the volume Direct dialling keys B to D p 13 Tab p 11 Microphone Dis...

Страница 6: ...machine is activated The number of saved messages is displayed 00 flashes The answer machine is recording a new message Flashes slowly There are new messages The number of new messages is displayed 99 flashes quickly The answer machine is full If the answer machine is being operated from a handset or if it is recording a message 00 flashes it cannot be operated from the base at the same time ...

Страница 7: ... functions 36 ECO DECT 36 Using the handset as an alarm clock 37 Baby monitor 38 One touch call 39 Torch 39 Protection against unwanted calls 40 Using multiple handsets 41 Adjusting the telephone 43 Handset settings 43 Base settings 47 Operating the base on the PABX 49 Operating the telephone on a router 49 Appendix 50 Service Customer Care United Kingdom and Ireland 50 Questions and answers 50 Ma...

Страница 8: ...r being able to carry out the following action Additional helpful information Talk key Handsfree key End call key to Number letter keys Control key rim centre Message key Recall key Star key Hash key OK Back Display keys Step Follow this procedure Menu Press the display key Menu when the handset is in idle status The main menu opens OK Use the control key to navigate to the entry Settings Select O...

Страница 9: ...on ment such as bathrooms or shower rooms Use only the power adapter indicated on the device Whilst charging the power socket must be easily accessible Remove faulty devices from use or have them repaired by our Service team as these could interfere with other wireless services Do not use the device if the display is cracked or broken Broken glass or plastic can cause injury to hands and face Send...

Страница 10: ...or each additional handset Two batteries One battery cover One charging cradle One power adapter Connecting the base The base station and charging cradle are designed for use in closed dry rooms within a temperature range of 5 C to 45 C The device s feet do not usually leave any marks on surfaces However due to the mul titude of different varnishes and polishes used on furniture contact marks on t...

Страница 11: ... to a router Tabs Handset Connecting the charger if included Connect the phone socket of the device and the phone socket of the router with the phone cable supplied The answer machine is ready for use approx 15 seconds after the base has been con nected or reset 1 2 1 2 You can also download tabs from the Internet in the form of a PDF file www gigaset com insertstrips 1 2 3 4 ...

Страница 12: ...e button Pull out the plug 1 2 3 4 Only use a rechargeable battery as this could otherwise result in significant health risks and personal injury For example the outer casing of the battery could be destroyed or the battery could explode The device could also malfunction or be damaged as a result of using batteries that are not of the recommended type Insert the batteries for correct direction see...

Страница 13: ...erman French Italian OK Setting the date and time Set the date time so that the correct date and time can be assigned to incoming calls and so that you can use the alarm Press the display key below the display Time The entry field will open Enter the day month and year in 8 digit format using the keypad e g for 1 April 2018 OK To correct errors Press left or right on the control key in order to sw...

Страница 14: ... automatically when you receive a call It is reactivated when the call is finished Control Key In the description below the side of the control key up down right left that you have to press in the different operating situations is marked in black e g for press right on the control key or for press the centre of the control key It is not possible to call emergency numbers either when keypad lock is...

Страница 15: ...n the base You can also assign the emergency function to direct dialling key p 25 Assigning a function to direct dialling keys Prerequisite The direct dialling key in question has not already been assigned a function In idle status press the direct dialling key to on the handset to which you wish to assign a function Select the relevant function using The labelling of the direct dialling keys appl...

Страница 16: ...he display keys change depending on the particular operating situation Example Examples Display icons A no entry i e the key is not currently labelled Delete Entry Delete current key labelling Edit Entry Change phone number and or name Only key Assign key with emergency function p 26 Redial Menu Current display key function Display keys 1 2 1 2 1 2 Open redial list Open main menu menu for further ...

Страница 17: ...d function This opens the corresponding submenu and the first entry is displayed If you press the display key Back or briefly press the end call key the display returns to idle status Sub menu The functions in the sub menu are indicated by name Selecting a function You can scroll between functions using the control key The relevant function is shown in the display Press the display key OK to selec...

Страница 18: ...cession to select the required letter character Setting upper lower case or digits Repeatedly press the hash key to change the text input mode The change of mode is displayed in the middle of the display Correcting incorrect entries You can correct incorrect characters in the input fields by navigating to the incorrect entry using the control key You can then Use the display key Delete to delete t...

Страница 19: ...dicates an incoming call in three ways by ringing by a display on the screen and by the flashing talk key The signal light on the back of the handset flashes if the function LED Call Signal is activated p 45 Options for answering a call On the handset Press the Talk key Press the Handsfree key Press the display key Accept On the base Press the Handsfree key and use the speaker for talking Switchin...

Страница 20: ... if the caller has withheld Calling Line Identification Unavailable if the caller has not arranged Calling Line Identifi cation Handsfree operation In handsfree mode you activate the loudspeaker so that you can hear the caller without having to hold the handset to your ear You therefore have both hands free and other people can listen in on the conversation Activating deactivating handsfree mode A...

Страница 21: ...andsets immediately Accepting an internal call Your telephone rings and the internal number of the caller e g INT 2 or the assigned name appears in the display If the call comes from the base INT 0 is displayed Press the talk or handsfree key on the handset to accept the call Ending a call Press the end call key on the handset or the handsfree key on the base Transferring a call to another handset...

Страница 22: ...k key on the handset or the handsfree key on the base to accept the external call Lists Using the redial list The redial list contains the ten numbers last dialled with the handset max 30 digits If one of the numbers is in the directory the corresponding name will be displayed Dialling from the redial list Managing entries in the redial list The following functions can be selected with Answer mach...

Страница 23: ...us of entry New Call New missed call Old Call Entry already read Number or name of caller You can add the number of the caller to the directory p 24 Menu functions Use the Menu display key to select the following options After exiting the list all entries are assigned the status old Selecting from the list of missed calls Open list Missed Calls OK Press the display key to open the list Delete Entr...

Страница 24: ...dvisory tone sounds as soon as a new entry arrives in a list In idle status the display shows an icon for the new message The number of new entries is displayed beside the corresponding icon Press the display key and select the required list To do this refer to the following sections Listening to messages on the network mailbox p 35 Listening to messages on the answer machine p 30 Opening the miss...

Страница 25: ...irectory entries The directory entries are sorted in alphabetical order Spaces and digits take first priority The sort order is as follows Space Digits 0 9 Letters alphabetical Other characters To get round the alphabetical order of the entries insert a space or a digit in front of the name These entries will then move to the beginning of the directory Selecting a directory entry You have the foll...

Страница 26: ...ts Select entry Menu Send Entry Send List OK select the internal number of the receiving handset OK A successful transfer is confirmed by a message and confirmation tone on the receiving handset Adding a displayed number to the directory You can copy numbers displayed in a list e g the call list or redial list to the directory A number is displayed Menu Copy to Directory OK Complete the entry p 23...

Страница 27: ...ncy call message This is an emergency call A personal emergency call message if you have recorded one p 27 To accept the call please press key 5 If the person receiving the call presses the key 5 you can now speak to one another If the person receiving the call does not accept the call the emergency function automatically dials the next emergency number after 60 seconds if several numbers have bee...

Страница 28: ...er Confirm by pressing Yes if you would like to enter other emergency numbers and then enter the numbers Activate internal call Confirm by pressing Yes if you would also like to send a call to all registered handsets as well as the saved numbers when pressing the emergency key Record own name addr Confirm by pressing Yes if you would like to record a message e g name and address which will automat...

Страница 29: ...l emergency message Menu Settings OK Emergency Function OK Emergency Announce OK Select the corresponding function Record Announce Confirm by pressing OK if you would like to record a message e g name and address which will automatically be announced after the participant being called presses the emergency key The announcement is played back for you to check You can re record the announcement if n...

Страница 30: ...de p 36 the wireless connection to the base is not displayed on the handset The emergency key remains illuminated even if there is no longer a wireless connection You can check the contactability of the base by pressing and holding the End call key If the base is contactable you will hear the dialling tone At least one emergency number has been saved p 27 and the emergency function is activated th...

Страница 31: ...also record a personal announcement of your own Recording a personal announcement Menu Answer Machine OK Announcements OK Record Announce OK Confirm the prompt with OK You will hear a short tone Now say your announcement at least 3 seconds Just as if making a call via the receiver place the telephone against your ear and speak into the microphone at a normal volume Cancel recording with or Back Re...

Страница 32: ...er machine list Answ Mach see also p 22 The list is displayed as follows Number of new messages number of old played back messages Fast access to the answer machine To access the answer machine simply press and hold the key you do not have to select it via the menu The integrated answer machine has already been preset at the factory However if you have set the network mailbox for fast access p 30 ...

Страница 33: ...y Show Number If required show the number that goes with the name Delete All Delete all old messages Accepting a call from the answer machine You can accept a call while the answer machine is recording it Recording stops and you can speak to the caller If three seconds of the call have already been recorded when you pick it up the call will be dis played as a new message Pause playback Press again...

Страница 34: ...u can configure individual set tings via the handset Setting up ring delay You can set the amount of time that elapses before the answer machine is to accept a call Menu Answer Machine OK Ring Delay OK With Auto the ring delay is as follows If there are no new messages the answer machine answers a call after 18 seconds If new messages are present the answer machine answers a call after 10 seconds ...

Страница 35: ...nt Enter system PIN The answer machine is operated using the keypad The system PIN is set to something other than 0000 p 47 and the other tele phone has tone dialling DTMF The answer machine is deactivated The answer machine is activated During the time stamp playback Skip to previous message During message playback Go to the start of the current message Stop playback Press again to resume After a...

Страница 36: ... phone Menu Answer Machine OK Network Mailbox OK Accepting a new message from the network mailbox When a message is recorded you receive a call from the network mailbox If you have requested Calling Line Identification the display shows the network mailbox number If you accept the call the new messages are played back If you do not accept the call the network mailbox number is saved in the missed ...

Страница 37: ...box p 22 The list is displayed as follows 00 The number of new messages is only displayed correctly if your network provider transmits this information The number of old messages is not available Speed dialling the network mailbox Press and hold the key The network mailbox is preconfigured for fast access The integrated answer machine is preconfigured for fast access You can switch to the network ...

Страница 38: ... using Eco Mode Eco Mode Reduces the radiation of the base and handset by 80 whether you are making a call ornot Eco Mode reduces the range of the base by approx 50 Using Eco Mode always makes sense when a reduced range is sufficient Switching off radiation Eco Mode When you activate Eco Mode the radiation DECT transmission power of base and handset is switched off automatically and only turns on ...

Страница 39: ...e mode Press Snooze or any key The wake up call is deactivated and then repeated after 5 minutes Or Press nothing The alarm call is deactivated after 60 seconds and then repeated after 5 minutes After the fourth repetition the alarm call is deactivated for 24 hours When using Eco Mode you can ensure that the range of the base is sufficient by long pressing the talk key You hear the dial tone if th...

Страница 40: ...by Monitor and the specified destination number If a destination number has not yet been entered Activate an External call OK Enter the number OK or activate an internal call Internal call OK the baby monitor is triggered on all registered handsets Changing the destination number Menu Baby Monitor OK Call Target OK select External call or Internal call OK with External call Insert destination numb...

Страница 41: ...l appears on the idle display The saved number is dialled by press ing any key Press the End call key to cancel dialling Ending one touch call mode Press display key Off Press and hold the key or Press and hold the key Torch You can use your telephone as a torch Activating deactivating the torch function If you have already assigned the emergency function to the key the emergency number is also se...

Страница 42: ...ones Handset OK Time Control OK Activation OK activated Settings OK Starting Time Ending Time Enter each time as a 4 digit number and press OK Anonymous Calls You can set your handset so that it doesn t ring for calls where Calling Line Identification has been withheld not answer machine The call will only be signalled on the display Menu Settings OK Audio Visual Signals OK Ringtones Handset OK An...

Страница 43: ... Handset OK Enter the base system PIN default setting 0000 OK 2 On the base Within 60 seconds press and hold the registration paging key on the base for approx 3 seconds Registering other handsets You can register the handsets of other devices with GAP functionality as follows 1 On the handset Start to register the handset as described in its user guide 2 On the base Press and hold the registratio...

Страница 44: ...s the talk key on the handset Listening in to an external call You want to listen in to an existing external call Prerequisite The Listening In function must be activated Activating deactivating the function Menu Settings OK Telephony OK Listening In OK on Listening in to the call Long press of the talk key on the handset All participants hear a signal tone Conf Call is shown on the handset displa...

Страница 45: ...e display language You can view the display texts in different languages Menu Settings OK Language OK Select language OK The current language is indicated by If you accidentally choose a language you do not understand Select language OK Setting jumbo font You can improve the legibility of the digits when you dial Menu Settings OK Display OK Big Dial Font OK on Changing the display lighting Handset...

Страница 46: ...ume 3 Melody List of pre loaded ringer melodies You can also set different ringer melodies for the following functions External Calls Internal Calls For further information on setting the ringers for the base p 48 Setting the ringer volume The ringer volume is the same for all types of ring Menu Settings OK Audio Visual Signals OK Ringtones Handset OK Volume OK Set the volume OK Setting the ringer...

Страница 47: ...her Advisory Tones Key click Every key press is confirmed Confirmation tone rising tone sequence At the end of an entry setting when the hand set is placed in the base and on arrival of a new entry in the answer machine list or the call list Error tone descending tone sequence When you make an incorrect entry Battery Low Signal The battery requires charging Out of Range Signal The handset is no lo...

Страница 48: ...the handset The base automatically specifies a name for the handset You can change this name the list of registered handsets is displayed Select handset Name Enter name OK Restoring the handset default settings You can reset any individualsettings and changes that you havemade Entries from the directory and the call list date and time emergency numbers and registration of the handset on the base a...

Страница 49: ...ourself You will need to enter the system PIN when for example registering de registering a handset to from the base Changing the system PIN You can change the base s 4 digit default system PIN 0000 to a 4 digit PIN known only to yourself Changing the system PIN enables remote operation of the answer machine p 33 Menu Settings OK System OK System PIN OK System PIN enter the current system PIN OK N...

Страница 50: ...al calls e g during the night Menu Settings OK Audio Visual Signals OK BaseAudio Settings OK Ringer Volume Ringtones Time Control OK If Ringer Volume Ringtones is selected Select volume melody OK melody selected If Time Control is selected activate and set time control Activation OK activated Settings OK Starting Time Ending Time Enter each time as a 4 digit number and press OK Resetting the base ...

Страница 51: ...alling is now activated for this call only Setting recall Menu Enter digits for recall 80 ms 100 ms 120 ms 400 ms 250 ms 300 ms 600 ms 800 ms OK Changing the pause after line seizure You can set the length of the pause inserted between pressing the talk key and sending the phone number Menu Enter digit for the current pause length 1 second 3 seconds 7 seconds OK Changing the pause after recall key...

Страница 52: ...or which country countries the equipment has been developed If the equipment is used in a manner inconsistent with this advice or with the instructions of the manual and on the product itself this may have implications on the conditions for warranty or guarantee claims repair or exchange of product In order to make use of the warranty the product purchaser is asked to submit a receipt which proves...

Страница 53: ... Invalid PIN during remote operation The system PIN entered is incorrect Enter the system PIN again System PIN is still set to 0000 Set system PIN to something other than 0000 p 47 The answer machine does not record any messages or cancels the recording The memory is full Delete old messages p 31 Message is too short The caller must speak for longer than three seconds The answer machine cancels th...

Страница 54: ...shall be invalid if the device defect is attributable to improper care or use and or failure to comply with information contained in the user manuals In particular claims under the Guarantee cannot be made if The device is opened this is classed as third party intervention Repairs or other work done by persons not authorised by Gigaset Communications Components on the printed circuit board are man...

Страница 55: ...et Communications GmbH declares that the radio equipment type Gigaset W570A is in compli ance with Directive 2014 53 EU The full text of the EU declaration of conformity is available at the following internet address www gigaset com docs This declaration could also be available in the International Declarations of Conformity or European Decla rations of Conformity files Therefore please check all ...

Страница 56: ...sequences for the environment and human health It is a precondition for reuse and recy cling of used electrical and electronic equipment For more detailed information about disposal of your old appliance please contact your local council refuse centre or the original supplier of the product Care Wipe the device with a damp cloth or an antistatic cloth Do not use solvents or microfibre cloths Never...

Страница 57: ...time for 1 5 hours of calls per day hours 130 100 Charging time in base hours 9 Charging time in charging cradle hours 7 5 Eco Mode deactivated without display backlight in idle status Eco Mode activated without display backlight in idle status In standby mode Handset in charging cradle Handset away from charging cradle approx 0 70 W approx 0 50 W During a call approx 0 70 W DECT standard Supporte...

Страница 58: ...andard characters 1 Space Base power supply 230 V 50 Hz Environmental conditions for operation 5 C to 45 C 20 to 75 relative humidity Dialling mode DTMF tone dialling 1 unused 2 unused 3 a 4 b 5 unused 6 unused 1x 2x 3x 4x 5x 6x 7x 8x 9x 10x 11x 12x 13x 14x 15x 1 a b c 2 ä á à â ã ç d e f 3 ë é è ê g h i 4 ï í ì î j k l 5 m n o 6 ö ñ ó ò ô õ p q r s 7 ß t u v 8 ü ú ù û w x y z 9 ÿ ý æ ø å 0 _ 3 2 ...

Страница 59: ...sts 21 Call protection 40 Call screening during recording 32 Call waiting internal call 20 Calling internal 19 Calling back a caller 21 Calling back from a call list 21 Calling Line Identification 18 Calls making an external call 17 transferring connecting 19 Care 54 Care of the device 54 Changing display language 11 system PIN 47 Changing the name of the handset 46 CLI CLIP 18 Confirmation tone 4...

Страница 60: ...volume 44 48 Hash key 2 Hearing aids 7 Help 50 I Icon keypad lock 12 ringer 45 Idle status returning to 15 Idle status display 15 Incorrect entries correction 16 Internal consultation call 19 Internal call 19 call waiting 20 Internal consultation call 19 Internal listening in 42 J Jumbo font 43 K Key 1 fast access to answer machine 2 Key 1 fast access to network mailbox 2 Key click 45 Keypad lock ...

Страница 61: ...ection from calls 40 Q Questions and answers 50 Quick dialling refer to Direct dialling R Radiation reducing 36 Range warning tone 46 Recall key 2 Reception booster see Repeater Recording announcement answer machine 29 Redial 20 Reduced energy consumption 36 Reducing radiation 36 Registering handset 41 Remote operation 33 Repeater 47 Restoring default settings base 48 handset 46 Ring delay 32 44 R...

Страница 62: ...4 18 U Unknown 18 Unknown caller 18 V Viewing message 34 network mailbox 34 Volume ringer 44 Volume key 2 Volume keys 13 W Widex cancelling phone coupling 1 changing volume 1 coupling phone and hearing system 1 Widex hearing systems 1 Writing and editing text 16 X XES mode 49 All rights reserved Rights of modification reserved ...

Страница 63: ...9 Cover_back_bw fm 4 4 18 Template Go Version 1 01 07 2014 Issued by Gigaset Communications GmbH Frankenstr 2a D 46395 Bocholt Gigaset Communications GmbH 2018 Subject to availability All rights reserved Rights of modification reserved www gigaset com ...

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